Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Tx

Worst Experience Ever!!!

Posted Sep 17, 2014
Pros: Nothing.
Cons: Everything needs to be improved they need to remodel and get new workers.
Location: Stores and restaurants are close by.
Hallways smelled like urine i paid extra to have the jacuzzi and it was broken amd was leaking to the room below me. I went to go eat breakfast in the morning and they took away the food before the time they said they would. When i told them about it they said they couldn't do anything about it since i booked it on Expedia they couldnt give me a refund because of that. The clerk Bonnie was really rude and the other two people there were giggling while Bonnie was being rude to us. Worst experience ever if thats the type of service i was going to get i wouldn't have paid the amount i did and just stayed at the motel 6 a block away atleast there i knew what to expect.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Nice hotel and big room

Posted Sep 3, 2014
I like it because the room was big enough and the hotel is close to the bars and beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Pros: Location
We're very pleased with our stay. Very good overall. Great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel to stay at.

Posted Aug 29, 2014
Pros: Large rooms with patio/ balconies.
Cons: Air condition made some noise. Cold though!
Location: Good location near beach and water park.
Enjoyed our stay. Not long enough though. Had a great time as always. Good breakfast. Always enjoy our stay here.
3 out of 5
by A verified traveler

Old furniture

Posted Aug 14, 2014
Pros: nice stuff
Cons: Very old furniture, no glasses, silverware and plates in the kitchen
Location: Great location.
Nice stuff but the interior and the pool area has to renovated
1 out of 5
by A verified traveler from Texas

DO NOT STAY HERE!

Posted Aug 14, 2014
Pros: Absolutely nothing!
Cons: Everything. This hotel needs to be stripped and completely renovated on the inside. Hire better staff to work the front as well!
This hotel may look nice from the outside, but that is clearly just a fa├žade. The carpet in the hallway was stained and the doors had mismatched paint where they tried to cover chipped paint. The room itself looked okay at first, but that immediately changed. The rack in the closet was rusted as if it had been thrown in the ocean and left there for a year. The couch had stains on it that I do not even want to think about where they could be from. The bathtub was pulling away from the wall and looked dingy and nasty. The blades on the ceiling fan were drooped as if they had been soaked in water. Just sitting on the bed made me feel like I needed to take a long shower to cleanse myself. And on top of all of this, when I went to the front to have them cancel my reservation, the hotel staff was joking around with each other and didn't seem to care whether I cancelled my room or anything.
1 out of 5
by A verified traveler

False Advertising - Bait and Switch

Posted Aug 13, 2014
Pros: Nothing!
Cons: Tear it down and start over.
Photos on website must have been from some other hotel. No sofas in the rooms, the pool was completely different that pictured. Lamps didn't work, phone didn't work, carpeting was wet near the air conditioner and the shower faucet handle was broken. What a dump! Then after you book you get a notice that every person will be charged a $15 "desination" fee. What a rip.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2014
Stayed for one night. Hotel staff was friendly. Rooms were clean but nothing fancy.
1 out of 5
by A verified traveler from Houston

The hotel needs maintenance and repair

Posted Aug 11, 2014
Terrible the hotel needs maintenance the services was bad.
3 out of 5
Recommended
for Everyone
by A verified traveler

relaxing at spi

Posted Aug 10, 2014
Pros: quiet
Cons: better quality sheets, hallway smells like urine on back end of hotel.
Location: schlitterbahn
brought family for a few days off the regular hassle of life, little girl had a blast. in the center of spi so nothing was too far away from hotel. Breakfast was good, disappointing that ice cream station was not working and vending machine only took quarters not dollars. would stay again.