Exterior

Reviews of Holiday Inn Express Portland South-Lake Oswego, an IHG Hotel

2.5 out of 5
Holiday Inn Express Portland South-Lake Oswego, an IHG Hotel
15700 Upper Boones Ferry Rd, Lake Oswego, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1003 reviews" "
Rating 8 - Good. 323 out of 1003 reviews" "
Rating 6 - Okay. 123 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient location Friendly staff. Updayes in progress, so pardoned their dust
Stayed 3 nights in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jim on Mar 26, 2024
Dear Maria,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, amenities
property is under construction and they should really notify people prior to booking
Stayed 1 night in Feb 2024
Response from Jim on Feb 23, 2024
Dear Michele,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

ENID, KIRKLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jim on Feb 13, 2024
Dear Enid,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Clairece Malinis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is under a full renovation. The parking lot is full of large scale debris and building material, they have hallways boarded up, the base boards and trim in the lobby and main halls is missing, even the rooms that are complete have to be accessed through a hallway where workers are accessing all of their supplies, so it is dirty and dusty. The location is convenient, the staff friendly, the breakfast good, but if I had known the current condition of the property I would not have stayed there.
Stayed 1 night in Jan 2024
Response from Jim on Jan 29, 2024
Dear Clairece Malinis,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hesh and Mickeyla were thoroughly professional AND friendly, as were the breakfast ladies and the Keurig fixer man. A for all. John
Stayed 1 night in Jan 2024
Response from Jim on Jan 17, 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good value. Remodeling but wasn't an issue.
Stayed 1 night in Jan 2024
Response from Jim on Jan 17, 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jim on Feb 25, 2024
Dear Mari,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

MELISSA

Traveled with family
Liked: Staff & service
It was a fine stay. Appears to be under going a remodel so some hallways and areas are blocked off as well as flooring. All in the interest of improvements.
Stayed 1 night in Dec 2023
Response from Jim on Dec 28, 2023
Dear Melissa,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Caleb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a nice hotel
Everything was great. The rooms were nice. The breakfast was great.
Stayed 1 night in Dec 2023
Response from Jim on Dec 26, 2023
Dear Caleb,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service
There was a lot of construction going on which we didn’t know about ahead of time. However, our stay was quiet and staff was friendly.
Stayed 1 night in Dec 2023
Response from Jim on Dec 23, 2023
Dear Kathryn,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was my husband and I. We were there for a family reunion. His two brothers were also in the hotel. Breakfast was very good and we would sit together to eat with no pressure from the staff for us to leave. Remodeling and renovation were being done. There was a bar next to the hotel where we would stop for a beer before going to bed (no drink and drive). Gas station with convenience store next too. Our reservation was for a room with a king size bed and we did not get it. Instead it was a room for disabled people, bed smaller and all wheel chair adapted.
Response from Jim on Feb 13, 2024
Dear Adriana,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Cassandra

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jim on Dec 23, 2023
Dear Cassandra,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Luningning

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023
Response from Jim on Dec 1, 2023
Dear Luningning,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jim on Dec 23, 2023
Dear Dan,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Sang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice remodeling.
Stayed 2 nights in Nov 2023
Response from Jim on Nov 20, 2023
Dear Sang,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Batbara

Stayed 3 nights in Nov 2023

10/10 Excellent

M Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, under construction right now so couldn’t give the property all stars.
Stayed 1 night in Nov 2023
Response from Jim on Nov 14, 2023
Dear M Brian,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Adelita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jim on Nov 14, 2023
Dear Adelita,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed there was construction for expanding near the parking lot, but I didn't hear any noises. Rooms were quiet; I couldn't hear my neighbor. There's a new part of this establishment and an older part. The free breakfast buffet was just short of amazing. Staff was very courteous. Room very clean.
Stayed 3 nights in Nov 2023
Response from Jim on Nov 14, 2023
Dear Janet,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

BRAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one nighter
Stayed 1 night in Oct 2023
Response from Jim on Oct 26, 2023
Dear BRAD,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Rodolfo R.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location restaurant, gas station and near to major freeway.
Stayed 2 nights in Oct 2023
Response from Jim on Oct 22, 2023
Dear Rodolfo R,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly front desk staff, amazing breakfast, clean and comfortable room.
Stayed 1 night in Oct 2023
Response from Jim on Oct 22, 2023
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

stan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jim on Oct 12, 2023
Dear stan,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Ravi, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was especially very helpful !
Stayed 1 night in Oct 2023
Response from Jim on Oct 11, 2023
Dear Ravi,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

David

Stayed 2 nights in Jul 2023
Response from Jim on Oct 26, 2023
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was under construction
The hotel was under construction. They are in the process of remodeling which will be better when done. But nothing told us they were under construction and the price was high for it being so. The layout of the hotel is very weird and the outdoor side doors were unlocked all day and night. I did not feel safe with my kids with anyone being able to come inside at anytime. The pool was not as pictured. It was very dirty and old. We did not use the pool for that reason. Breakfast was good for a hotel breakfast. Items there were clean. Our room was nice with new everything but outside the room everything was filthy.
Stayed 1 night in Sep 2023
Response from Jim on Oct 1, 2023
Dear Matthew,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Stayed 2 nights in Sep 2023
Response from Jim on Oct 1, 2023
Dear Harvey,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Amy

Stayed 2 nights in Sep 2023

6/10 Okay

Jeffrey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jim on Sep 16, 2023
Dear Jeffrey,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Rooms were really clean and looks like they were just remodeled and everything new.
Stayed 1 night in Sep 2023
Response from Jim on Sep 16, 2023
Dear Patty,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jim on Sep 15, 2023
Dear Edward,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Carolyn

Business traveler
Liked: Cleanliness, staff & service
Hard to find and no one able to answer the phone.
Stayed 1 night in Sep 2023
Response from Jim on Sep 14, 2023
Dear Carolyn,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good what I expected. Good value.
Hotel was good. Some road noise but not bad. My mom had trouble finding it as it is tucked back off the main road and no ground level signage at the street. Comfy bed. Clean.
Stayed 1 night in Sep 2023
Response from Jim on Sep 14, 2023
Dear Victor,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Jim on Sep 13, 2023
Dear Colin,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Quite, clean, comfortable, great breakfast
Stayed 2 nights in Sep 2023
Response from Jim on Nov 14, 2023
Dear fernanda,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Stayed 1 night in Aug 2023
Response from Jim on Sep 13, 2023
Dear Jana,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room recently renovated
Stayed 6 nights in Aug 2023
Response from Jim on Sep 4, 2023
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Tom

Stayed 1 night in Sep 2023
Response from Jim on Sep 4, 2023
Dear Tom,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Expected better
Arrived after 4:00 and was told our room ‘might’ be ready and had to wait for someone to verify this. Was given keys and went to the room. Bathroom floor had cracked tiles and the bathroom walls were cracking. Left for the evening and returned to find no soap for the showers, and no shower curtain. Only one rubbish bin in the entire two bedroom suite. The shower faucet control was broken so that the water temperature could not be adjusted, and the headboard in one room had stains. The parking lot was partially occupied by a couple of dumpsters, and is poorly designed, making parking difficult.
Stayed 2 nights in Aug 2023
Response from Jim on Aug 29, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Esteban

Stayed 2 nights in Aug 2023

8/10 Good

Marjorie

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
There was plastic sheets taped to block some of the hallways. Said it was. Medical emergence but won’t way what.
Stayed 1 night in Aug 2023
Response from Jim on Aug 23, 2023
Dear Marjorie,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Brian

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Jim on Aug 23, 2023
Dear Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jim on Aug 23, 2023
Dear Kristina,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Kristofer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jim on Aug 23, 2023
Dear Kristofer,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Paula Murphy and Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The AC unit was not working good but it was a nice place to stay and I would definitely stay again.
Stayed 4 nights in Aug 2023

6/10 Okay

Shriram

Traveled with family and small children
The room we were assigned was directly above the pool motor and caused floor vibrations and constant noise in the room. The front desk did offer to change the room when we mentioned this, but we were tired from a long drive and had settled in the room. We had a poor night's sleep as the noise was a definite disturbance.
Stayed 1 night in Aug 2023
Response from Jim on Aug 14, 2023
Dear Shriram,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Crystal

Stayed 1 night in Aug 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jim on Aug 14, 2023
Dear Rodrigo,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good and clean with friendly staff.
Stayed 1 night in Jul 2023
Response from Jim on Aug 14, 2023
Dear Catherine,Thank you for taking the time to tell us about your experience at Holiday Inn Express PORTLAND SOUTH - LAKE OSWEGO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.