Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Bristol

The Place To Stay

Posted Aug 18, 2014
Pros: almost everything . Views Magnificant, Staff Brilliant
Cons: My Personal Choice borders around ( Fine Dining ) The Menu/Food Quite Good but not a WoW Factor
Location: Overlooking the Harbour/River Tyne, The Ferries, Cruise ships, Huge Liners, All pass close by, Your actually on the Beach. The walks along the beach.
Staff were brilliant,extremely helpful. Had the perfect Room (217) Hotel situated in the perfect place. Would definetly stay again when in South Shields. Food Good, but not a wow factor .
5 out of 5
for Everyone
by Christine from Halifax

Nice hotel, great location

Posted Apr 8, 2014
Stayed here with a large family group. Staff very welcoming, location great, close to town and beach. Good value for very comfortable room.
5 out of 5
for Everyone
by sheila from surrey

Peaceful haven

Posted Feb 25, 2014
The hotel really is a haven, fantastic location right on the beach. So quiet at night,slept with window open, didn't hear a sound Restaurant in conservatory overlooking the sea, wonderful views of passing boats Staff very friendly, relaxed atmosphere Will be back
5 out of 5
for Everyone
by Reiver from Northumberland

A qualty modern seaside hotel

Posted Dec 2, 2013
Pros: The situation and views combined with cleanliness and attentive service
Location: Well placed for both business and holiday visitors
We were very impressed by this recent addition to South Shields. The hotel was spotlessly clean, the staff attentive and the cooking excellent. Our superior room was situated at the seaward end of a spur with fantastic views out to sea and across to Tynemouth Priory. Everything worked correctly, the room temperature was fully controllable, everything needed was to hand or could be obtained by phoning reception. Wished we could have stayed longer - would definitely use the Haven again.
5 out of 5
for Everyone
by matt from norfolk

nice hotel in a quiet location

Posted Oct 2, 2013
Pros: superb breakfast
Cons: the range of beer is limited only one type of bitter
Location: location on riverside and beach overlooking the harbour, on the end of the seafront, town centre 15 minute walk, nice walk along pier if you want to b
quiet location suits us down to the ground, restaurant very good at reasonable prices, staff are excellent
4 out of 5
for Everyone
by Steve from Oxford, UK

My lucky booking!

Posted Aug 12, 2013
Pros: Helpful staff
Cons: Breakfast is a little too 'canteen style' but the food itself was good with plenty of selection.
Location: Great position right by the sea.
You can't top this location in Shields if you're there for the seaside! I was lucky enough to get a free upgrade ... to a penthouse ... where the views and accommodations were superb so of course I loved it, but even in the expected room my 4 day stay would have been fine. I found no significant faults.
5 out of 5
for Everyone
by Kevin from Newcastle upon Tyne, Tyne and Wear, UK

Supberb location on mouth of Tyne.

Posted Jul 22, 2013
Pros: Location and quality.
Cons: None
Location: Fantastic rivermouth location.
Fantastic hotel in a great seaside/riverside location. Rooms were comfotable and spacious with great views of sea or river. Staff were friendly and helpful and meals were great.
4 out of 5
for Everyone
by Anon

Good Value Hotel in Great Location

Posted Jul 21, 2013
Pros: The views over the Tyne
Cons: The scrambled eggs!
Location: Stunning on a good day (which we had)
Staff very friendly and helpful, quality of breakfast very good, great variety, only scrambled eggs left a little to be desired, but tasted ok. room was fine' if a little noisy as wedding guests left BUT silent after midnight. Overall very good indeed. Beautiful views over the Tyne, though, sadly not from our room - perhaps next time!
5 out of 5
for Everyone
by Shelagh from Wallasey

Wonderful location

Posted Jul 7, 2013
Pros: Location
Cons: Noise of generator
Location: At the mouth of the Tyne and with great views from wherever you were in the hotel.
Located at the mouth of the Tyne, it was in a wonderful spot. Easy parking, good service, clean and tidy and the room was a nice size. Plenty of choice for breakfast. Would happily use this hotel again if in the area.
3 out of 5
by A verified traveler from County Durham, UK

Would stay here again

Posted Jun 24, 2013
Pros: none
Cons: dirty glasses in the bar and trouble breakfast
Location: Good location
I dont think this hotel is worth £75 a night, bedrooms were ok. The glasses in the bar next to the restaurant were dirty and the area also could have done with a good clean. Breakfast the next morning was dreadful the scarmbled eggs were creamy and also looked like the eggs had gone off (green sections). One good thing was the location.