Quadruple Room, Ensuite | Individually decorated, individually furnished, soundproofing

Reviews of The Alexander

3.5 out of 5
The Alexander
3 Sketty Road, Swansea, Wales

Reviews

8.0

Very Good

Rating 10 - Excellent. 125 out of 298 reviews" "
Rating 8 - Good. 104 out of 298 reviews" "
Rating 6 - Okay. 29 out of 298 reviews" "
Rating 4 - Poor. 23 out of 298 reviews" "
Rating 2 - Terrible. 17 out of 298 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Howard

Stayed 1 night in Aug 2020

6/10 Okay

CJ, London

Liked: Cleanliness, staff & service
Disliked: Amenities
Accommodating and helpful after I booked the wrong day! Lovely bed. Good for a stopover
Stayed 1 night in Aug 2020

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Hotel was excellent the service was second to none. Lin and the housekeeping team were ever so helpful during my 3 night stay.
Stayed 3 nights in Aug 2020

8/10 Good

Helen, London

Liked: Cleanliness, staff & service
The Alexander is really well placed just 12 mins from the beach and it’s got good security and I was upgraded to a double room from a single which was a wonderful surprise. My room was spotlessly clean with a comfy bed with nice white linen and a spotless bathroom with bath and shower and fluffy white towels. There was a big flat screen tv (I didn’t use it) and a view over the rooftops down to the sea. I slept very well. Just be aware as it is an old Victorian house that the sound proofing isn’t brilliant. I could hear a child running around and crying in the room above me early evening but I slept undisturbed. Very good stay for one night in Swansea as I was passing through. And Lynn the owner was very helpful and charming when we spoke on the phone (I booked last minute so she gave me the instructions to self check in - all v easy). Thanks.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, spacious room. Clean and tidy and well decorated. Needed a mat in the bathroom as you get out of the shower. Very slippery floor when wet.
Stayed 1 night in Jul 2020

6/10 Okay

Leah

Stayed 1 night in May 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Visible damp problem. No check in staff - just a key safe. Noisy.
Stayed 1 night in Dec 2019
Response from The Management on Jan 9, 2020
Dear Guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, rest assured that these issues will be dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Self check in, no staff, lot of independence, doesn't feel like a hotel, I like that
Stayed 1 night in Dec 2019
Response from The Management on Dec 22, 2019
Dear guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from The Management on Dec 20, 2019
Dear Patrick, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards, The ManagementDear , Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
We waited on the street in the rain trying to contact the manager to get the code to the front door & our room. The bed was crippling. A woman attempted to break into our room while we were dressing the next morning. We checked out two nights early because of the discomfort & safety issue.
Stayed 3 nights in Nov 2019
Response from The Alexander Management on Dec 13, 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. Despite the issue, we hope you visit Swansea again soon.

4/10 Poor

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a room, but an igloo
I appreciate first of all that this was a cheap room, but only because advertised at 50% discount so should have been £52 per night. The room was like an icebox and the radiator had been jammed to off position. I therefore had to layer up in clothing and even put my outer jacket on when going to sleep. As the premises are unmanned, there is a telephone number for guests to call - this number did not connect to a person. Therefore I was not able to get any help with this. It was the most uncomfortable situation to be in. Definitely not recommended during cold spells
Stayed 2 nights in Nov 2019
Response from The Management on Nov 12, 2019
Dear Elizabeth, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the radiator not working but rest assured that this issue has been dealt with directly by the relevant manager. We do have our office line open 24/7 if the emergency phone is unreachable as we're always to help as we're just a phone call to help. Despite the issue, we still hope that you visit us in Swansea again soon. Kind regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management on Nov 3, 2019
Dear Caroline, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

4/10 Poor

Verified traveler

Stayed 2 nights in Oct 2019
Response from The Management on Nov 1, 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards,

6/10 Okay

Alan

Traveled with family
Liked: Room comfort
Disappointing stay.
We stayed in room 2, a family room of 1 x double and 2 x single beds. Beds comfortable enough, although the sheets etc were clean, they did smell strongly of washing powder? An issue with the main curtain is that it did not close in the middle and the resulting 6" gap provided enough light to almost illuminate the room via the streetlamp directly outside. The bathroom although clean did not have a plug for the hand basin which meant running water whilst having a shave and one of the handles to the shower has the appearance and feel of being badly corroded so suggest this needs to be replaced. So why not complain well - my biggest issue is with the parking so the required number to discuss was called (and message left with name and phone number) and here 2 days later, still no response. My belief from the description given re parking was there would be parking close to the hotel which is on a main road. Whilst I missed the online text indicating parking was based on fitting in with local residents, I did not expect either to have to park so far away or to have to move my car before 09.00. (can park between 18.00 and 08.00 then for 1 hour no return for 2 hours meaning leave by 09.00). There seems to be no provision at all to park on site. Altogether a disappointing stay although with some tweaks many issues could be corrected.
Stayed 1 night in Oct 2019
Response from The Management on Oct 24, 2019
Dear Alan, Thank you for taking the time to leave us a review, we are always making improvements to our services and facilities based on the feed backs we receive from our guests. I am sorry to read our standards fell during your visit, we will make sure that the relevant manager knows about the concerns specifically with the curtain in the room and additional plug by the hand basin. With regards to the parking, it was noted to the disclosure that we only have free public street parking around the property as we're still working on the permit for parking. On the other hand, we're glad to know that you found the room clean and the beds comfortable and despite the issue, we still hope that you visit Swansea again soon. Kind regards,

4/10 Poor

Ann

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management on Oct 22, 2019
Dear Ann, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kindly let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from The Management on Oct 21, 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedbacks we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards,

6/10 Okay

mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful smell of damp Throughout, bed was obviously old worn out mattress.
Stayed 1 night in Oct 2019
Response from The Management on Oct 19, 2019
Dear Mark, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the mattress and the smell of the room but rest assured that these issues will be dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon. Kind regards,

8/10 Good

James

Stayed 1 night in Oct 2019

6/10 Okay

Jane

Liked: Cleanliness, property conditions & facilities
Check in was not good had to walk down a lane to get to our room which was very small the cleanliness of the room was to a high standard
Stayed 1 night in Sep 2019
Response from Craig on Sep 22, 2019
Thank you for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for a short stay,quirky decor,clean ,comfy,great staff particularly Pat who sorted out queries
Stayed 1 night in Aug 2019
Response from Chris on Sep 9, 2019
Dear guest, Thank you for taking the time to leave us a kind review and we hope you enjoyed your stay at The Alexander. We hope to see you again! Kind regards, The Management

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Chris on Sep 24, 2019
Dear guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedbacks we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards, The Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hell!
When the room door was opened, what a terrible picture! There was a rubbish bin right in the middle of the room, the naked mattress has neither quilt and nor sheet or bed cover. The cup was placed by the sink, the kettle was up next to the window with its leads dropping to the floor, a broken part was on the floor as well. Dirty with bad smell! When contacted the telephone number several times, a replacement was given in a basement room without window, which is hard to breath during the hot summer night. Later, about 21:30, a room in another location was given, and a taxi has to be used to go there. That is the experience of the Alexander!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location, room was clean and linen was immaculate! The room was a bit tired and only about a tenth of toilet paper on the roll... If i had paid £75 per night i wouldn't have been disappointed, however, we paid £193 for one night and expected a little more at that price...
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler
Was given several codes to enter the propert and retrieve room key from a key box. A 4 figure code was required-but a 3 figure code was supplied. I called the number supplied several times but it was engaged. A zero was missing from the code but I only worked that out by luck. On opening the box there was no key inside. It took several more calls to get an answer by which time I had already overrun in the time taken off work to check in. There was little sense of urgency considering I was standing in a self check in property unable to check in. Itvteamspored the key had been kept by the previous occupant and there was no duplicate. The Alexander was full that day so I was booked into a guest house across the road. That guest house was a typically dated cramped (but thankfully clean) seaside b & b. If this was an upgrade I’m glad I couldn’t get into the original place. I wasn’t offered any compensation so I had paid for a room I didn’t stay in and had to stay in an alternative I would never have chosen myself.
Stayed 1 night in Jul 2019

4/10 Poor

Gareth

Disliked: Staff & service, property conditions & facilities, room comfort
Below parr
Basement room, shared smelly bathroom, was expecting an ensuite bathroom. Extremely noisy room, the room above banged on the floor everytime my friend orgasmed, sound proofing needs to be improved.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
I was paid extra for parking, when I arrived here couldn’t find parking spaces, email text and call them million times no one answered, after 5 and half hours they answer me, bathroom didn’t w shower gel .only have a hand wash . The mattress is horrible really uncomfortable, disappointed for this hotel
Stayed 1 night in May 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay, after an initial mishap sorted
Unfortunately, I discovered a bit of a mishap, upon arrival at the Alexander, where I had rebooked a comfortable single room that I had stayed in two years ago. There was water pouring through my bathroom ceiling, due to a sudden problem with the shower floor's plumbing in the room above. One of "those things" that can happen in older properties,! Both of the affected rooms in the Alexander were immediately closed for repairs, so my review now applites to the White House. The hotel's owners could not have been kinder and displayed exceptional customer service, promptly upgrading me to a lovely double room in another hotel of theirs, just up the road. I was very comfortable and contented in the White House for the rest of my stay.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Parking is the only problem we had but it is located close to restaurants, shops and bars
Stayed 1 night in Mar 2019
Response from Chris on Apr 7, 2019
Dear Guest, Thank you taking the time to leave us a kind review, we pride ourselves on the location of the property and I am glad to hear we achieved that during your visit. however, our apologies with the incovenience you've had with the parking since Uplands has a very busy streets. Despite the issue, we are glad to read that you enjoyed your stay at The Alexander. We hope to see you again! Kind regards, The Management

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Chris on Mar 9, 2019
Dear Ioannis, Thank you for taking the time to leave us a kind review. We're glad you've enjoyed your stay and we hope that you visit Swansea again soon. Kind regards.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The stay was very good, apart from a condom that was found by the bed but the manger and owner sorted out quickly so not bad stay for the first time.
Stayed 1 night in Feb 2019
Response from Chris on Mar 9, 2019
Dear guest, Thank you for taking the time to leave us a review, we use all our feedbacks to further improve our services. I am sorry to know that there's something unpleasant during your stay with us. We will make sure the relevant manager knows about these issues so we can get them rectified. On the other hand, I am glad you enjoyed your stay at The Alexander We hope you visit Swansea again soon. Kind regards, The Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and was ok for what I needed but it was alot smaller than I imagined. My cruise ship room was bigger than what we had but It was clean and served our purpose to wash/sleep. Staff awnser mobile very quick when I realised I had the pig of a parking space at the back but couldn't get on it due to obsticals so offered to move everything in 10mins of my text. Will deffo recommended and will be back. Location is 20 mins walk from town, plenty of places to eat and go out on sketty road
Stayed 2 nights in Feb 2019
Response from Chris on Feb 27, 2019
Dear guest, Thank you for taking the time to leave us a kind review, we pride ourselves on cleanliness and comfort of our rooms and I am glad to hear we achieved that during your visit. We are glad to know that you enjoyed your stay. However, with regards to the size of the room that is what the standard sixe we follow but will have this raised to make sure the relevant manager knows about thsi concern. We hope to see you again! Kind regards, The Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were no spoons to have a cup of tea, the kettle didnt reach the plug socket, unless on the floor. The heating control didnt work. There were sanitary products in the bin!! Marks all on the wall in bathroom. Very poor car parking. And a stabbing outside when we woke up the next day!!! Funny smell in the room.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thin walls
Convenient but maybe a downside of not having staff on site is that guests feel freer to be noisy, and no-one to quieten them? I wasn’t too pleased by the 3 40 wake up with drama in the next room that went on for well over an hour
Stayed 3 nights in Feb 2019
Response from Chris on Feb 14, 2019
Dear guest, Thank you for taking the time to leave us a review, we appreciate all of our feedback and use it to further improve our services. Our deepest apologies about the inconvenience you've had with the noise that came from one of the rooms, we do understand that it is such a trouble to be wakened by shouting and noises on wee hours. We were just a phone call away from the emergency line and the office phone and we could have called the guest next door. Again we're sorry for the inconvenience and we hope that you visit Swansea again soon. Kind regards, The Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful property and good location and security . Room was very comfortable and spacious.
Stayed 2 nights in Feb 2019
Response from Chris on Feb 12, 2019
Dear guest, Thank you for taking the time to leave us a kind review, we pride ourselves on the location and security of the guesthouse as well as the comfort of our rooms. I am glad to hear we achieved that during your visit. We are glad to know that you enjoyed your stay at The Alexander. We hope to see you again! Kind regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Chris on Apr 30, 2019
Dear Guest, Thank you taking the time to leave us a kind review, if you've noticed anything that needs improvement, please let us know directly and we'd be happy to look into it. We hope to see you again at The Alexander! Kind regards, The Management

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I was given a room in the basement which had no window. The bathroom was separate and really horrible. The room was freezing with no way of turning the radiator on. The door to the corridor was flimsy and let the light in to the room. There were no bedside lights. There is no reception so i had no way of changing the room as it was late when i arrived.
Stayed 2 nights in Jan 2019
Response from Chris on Feb 14, 2019
Dear guest, Thank you for taking the time to leave us a review, we appreciate all of our feedback and use it to further improve our services. Our deepest apologies about the inconvenience you've had with the room, it seems that it was the one you have booked and we ould have provided you a new room as we are just a phone call away may it be on the emergency line or the office phone and we're here to answer any queries 24/7. Again, our deepest apologies for the inconvenience encountered. Kind regards, The Management

6/10 Okay

Kathryn

Disliked: Cleanliness, room comfort
Not great. Doggy smell and fleas. Noisy.
I would not stay here again. It is pet-friendly so, if you don't have dogs, the smell of dog is overwhelming when you walk in. I also saw at least 5 fleas and I ended up with flea bites which was very upsetting. I didn't get the room I booked and the I was allocated a room on the ground floor, next to a busy road, so it was quite noisy. No hot water on the first morning but they did fix this when I reported it. Walking distance to local shops which was convenient and check in instructions were very good. I imagine that it is great for pet owners.
Stayed 2 nights in Jan 2019
Response from Cynthia on Jan 30, 2019
Thank you for taking the time to leave us a review. We are sorry to learn about your experience and if we have known about it during your stay, we could have moved you to a different room. We are normally known for our attention to detail and are sorry to hear we missed the mark with you. Rest assured that we take all of our feedback on board and use it to further improve our services. Kind regards.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
The advert was misleading as breakfast was not included even tho on booking. Com it said it was. Single room very small and in front of hotel on the main road. The curtain needs to be thicker to block out the light from the street light right outside. Wi fi not working in the evening. This is an unmanned hotel with the reception at the sister guest house
Stayed 1 night in Jan 2019
Response from Chris on Jan 18, 2019
Dear Guest, Thank you for thanking the time to leave us a review, we appreciate all of our feedback and use it to further improve our services. I am sorry to read you didn’t have a pleasant stay with us. We are always making improvements to our services which does include changing of curtains and renovations since we are new management. We're also sorry about the misleading advertisement, this has already been raised to be removed with Expedia and we're just waiting for the outcome. Also, since we do not have any reception at the property because we do have a self-check-in process,that's the reason why we're providing our guests with our emergency phone number so if in any case the wifi is not working or there's any problem with the room, we can answer to that 24/7. Despite of the issues, we do hope to see you again. Kind regards.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from GC on Jan 15, 2019
Thanks for your recent stay with us and thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind regards, The Alexander

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self check in was straight forward, you get a message sent to your phone with front door code and another code to get your room key from a locker. Room was nice & comfortable, I liked that it was very dark. However being right next to the front door could hear a lot of coming and goings as well as doors slamming. Slept well despite since I use ear plugs.
Stayed 1 night in Jan 2019
Response from GC on Jan 15, 2019
Thank you for your positive comments.Were so glad to hear that you enjoyed your stay with us!We apologize about the door slamming that you encountered.I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, The Alexander

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from GC on Dec 28, 2018
Dear Sarah, Thank you for giving us a perfect rating and for staying with us. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was welcoming. The neighborhood was convenient in that there was a bus route, local restaurants and groceries. We walked to the downtown area in about 20 minutes. We did have a few issues. One night we couldn’t get the radiators to work. We called all the numbers available to us and left messages. We walked to the related hotel and found no one there. The issue was resolved the next day by leaving a note for the cleaning staff to leave the radiators on. The coffee cups were not cleaned or replaced. It was nice to have a kettle and coffee and tea supplies in the room.
Stayed 4 nights in Dec 2018
Response from GC on Jan 1, 2019
Thanks for your recent stay with us and for taking the time to let us know about your experience. I’m happy that you enjoyed your stay and and we regret that we missed some mark. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, The Alexander

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018
Response from GC on Dec 24, 2018
Thank you for staying with us.I hope your next stay and just around the corner. Call us if there is anything we can help you with. Kind regards, The Alexander

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Miss leading description on web site> Private bathroom was a shared bathroom. Room in cellar and no windows. Smell of damp. TV did not work no reception. Did not see or meet any member of staff
Stayed 2 nights in Dec 2018
Response from Chris on Dec 18, 2018
Dear guest, Thank you so much for taking the time to leave us a review. Our deepest apologies for the inconveniences you've had during your stay and that our standard fell, specifically with the cleanliness and the facilities which rarely happened due to some plumbing issues on other rooms. This has already been sorted, we can assure you and this is just an isolated case, but we still do apologize as we know you didn't have a pleasant stay with us. With regards to the description showing in Expedia, this has already been raised to avoid future mis-information. Again, that you so much for taking time in leaving us a review, we use all these feed backs to improve our services. Kind regards.