Ratings based on 138 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified travelerfrom Wales
Did not receive breakfastPosted May 26, 2015
Pros: It's a very nice place but lacking in certain areas.
Cons: Customer Service! A very sincere apology would not have gone amiss!
Location: Centre of Town, plenty of shops, bars and eateries around.
We arrived at Hotel and enquired with Receptionist about breakfast to be told it was til 10:30! Next morning we arrived about 10:15 to be told that cooked breakfast was now finished as its gone 10am! We were offered cereals and toast. We queried with Owner what we had been told but would not budge! After receiving a pot of tea and a coffee some 15 mins later we proceeded to the desk and questioned what we had been told. The owner did not want to come and see us so I went back upstairs to get the room information which clearly stated breakfast was until 10:30 Sat, Sun and Public Holidays. It was Bank Holiday Monday! If you are going to 'stick to rules' make sure you know them first! We were finally offered Breakfast at 11am! No good to us as it should of been given in first instance, point had to be made though! I have waited the 24 hours to see if I would receive some sort of apology or recompense.....nothing! Very bad Management decision to let us leave without any way of making it right. They simply were not bothered! Another small point....the Room was very dusty! It had obviously not been used for couple of days and was not given a once through.
for Everyoneby A verified traveler
Great place stay here !Posted Mar 9, 2015
Nice people great food clean confortable bed would stay here again
for Business Travelersby terencefrom Bradford
overnightPosted Feb 26, 2015 on Hotels.com
excellant stay would recomend!!
for Couplesby Barbarafrom Slough
Another pleasant stayPosted Feb 11, 2015 on Hotels.com
This was our third stay at the hotel. Friendly, efficient staff. Clean and comfortable rooms.
for Business Travelersby Johnfrom Huddersfield
Great hotelPosted Feb 1, 2015 on Hotels.com
Stop here twice a month for work great location staff and rooms no complaints at all come back everytime
for Everyoneby A verified travelerfrom west wales
night stayPosted Jan 29, 2015
Got to room was well impressed with the quality of the room and fittings .Excellent room size and the on site restaurant is a must great choice for breakfast which was included in price great value for money and would re-visit again when in area
for Familiesby Mr Philipfrom London
Little Gem in NeathPosted Jan 13, 2015 on Hotels.com
Excellent hotel - a little gem. Comfortable rooms, clean and excellent service. Marked down the room comfort as standard lamp had no bulbs and the bedside reading light did not work. Car park is very small and parking not great
for Business Travelersby Stevefrom cornwall
business stayPosted Jan 11, 2015 on Hotels.com
business stay for one night, great room, good food but very small car park
for Business Travelersby Helenfrom Wolverhampton
Trip to NeathPosted Jan 9, 2015 on Hotels.com
I arrived at about 6.00. The hotel car park seemed full - although it would seem there is also an underground car park it was not clear how to gain entry to this so I parked on the street. Room was large and well equipped but there was no ŵifi in the room. I ate at the hotel that night as most other restaurents were closed. The waiter chose to sit me close to a young couple who were having an intimate night out . Given the restaurent was quite empty this was irritating for both myself and the couple. I asked for the steak to be rare and it was medium. Breakfast was good the next day. Good choice of items .
for Couplesby Davefrom Manchester
Great hotelPosted Dec 22, 2014 on Hotels.com
Great hotel with helpful and friendly staff