Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Warfield

Nice hotel more for the business visitor

Posted Apr 25, 2015
Pros: It had what it said on the tin
Cons: Noise from the aerobic classes at 6 am we were on floor 3 and could hear the music
Location: Location was fine and will be better served when all the upgrading of the area is complete
Nice Hotel not far from the centre of town,used more as business hotel, staff very helpful and the restaurant served a very nice meal as well as a good breakfast
4 out of 5
for Everyone
by A verified travelerfrom London

Lovely friendly and helpful staff

Posted Apr 8, 2015
Staff couldn't do enough for you, so friendly and helpful..i also got a free upgrade as i was here for nine days for work.I enjoyed the breakfast which was a great selection of hot and cold and the giant pool, steam room, sauna and two jacuzzis were great. A good choice for families too
5 out of 5
for Everyone
by A verified travelerfrom London

Nice Hotel, staff very friendly and helpful.

Posted Apr 7, 2015
Excellent experience and I had a great time. Many thanks. Highly recommended.
4 out of 5
for Everyone
by A verified travelerfrom Manchester

Comfortable and friendly

Posted Mar 3, 2015
Good location near to the city. Nice range of facilities including gym, swimming pool and steam room. Very friendly staff at the door. Took care of any issues we had. Would definitely stay there again the next time I come to Swansea.
1 out of 5
by A verified travelerfrom k

Room was not fully cleaned f

Posted Mar 2, 2015
Bedroom wasn't fully cleaned in fact bathroom tiles were almost black. Further more the bed was extremely uncomfortable
4 out of 5
for Couples
by A verified travelerfrom Mid Wales

Lovely hotel within walking distance of the city

Posted Feb 24, 2015
Pros: We like the location and the rooms and facilities are excellent.
Cons: The worst thing about this hotel is that the bar staff need to be trained in how to pour the drinks correctly and in the correct glasses.
Location: Good shopping in the city. Nice to take a number 2 bus out along the Gower coast and walk along the coast path. Had an enjoyable evening in Garbo's.
We like this hotel as it is really quiet but is within easy walking distance of the city centre. We have stayed there now on three occasions and the rooms and facilities are excellent. We especially like the pub atmosphere of the Victory bar but the bar staff definitely need more training in how to serve the drinks. On the first night, we had lager served in a normal pint sleever glass. There was no head on it at all and it was so flat it was impossible to drink. On the second night (having given up on the lager) we had gin and tonics served in half pint glasses! Having worked in bars for many years, I know how important it is that drinks are served in the appropriate glasses. It's a shame as the staff are all very friendly and proper training would improve things considerably. We spent the rest of the evening over at the Waterfront bar attached to the Premier Inn and in Garbo's bar on the waterfront, where they served lager with a head and in the proper glasses with the 'fizzers' in the bottom - much more palatable!
4 out of 5
for Everyone
by A verified travelerfrom Hamilton, Scotland

Nice Day For A White Wedding.

Posted Feb 17, 2015
Pros: I liked the rooms.....comfortable. Couch folded down for kids. All good. Giant bed.
Cons: The noise of room doors banging.
Location: Didn't leave the hotel much.....had a busy time with the wedding and mixing with lots of new relatives.
Had a wonderful time being there for a few days to enjoy my daughter's wedding. The food was good, breakfast, dinner and lunch in both The Verve and Viceroy. I like Urban Village Hotels.....have always found the beds comfortable and toiletries of good quality. Throw in a Starbucks.....:) Magic.
4 out of 5
for Everyone
by A verified travelerfrom cervens

Hotel sympas avec beaux équipements proche centre

Posted Feb 1, 2015
Location: Sorties dans le centre de Swansea sympas(pubs,restaurants..)
Proche centre et port Tres propre Bel équipement sportif
3 out of 5
by A verified travelerfrom London

Clean, warm & comfortable but noisy at night.

Posted Jan 26, 2015
Pros: Warm & clean. Staff very friendly.
Cons: Put tea making facility next to TV where it can be seen! A room for 2 people should have 2 bath towels in room.
Location: Good location with lovely beaches nearby.
Desperate for tea/coffee on arrival but didn't think room had these facilities because they were not on show, found them on second day in a cupboard. Only one bath towel in bathroom for 2 people to use, most unhygienic!
5 out of 5
for Business Travelers
by Michael

This traveler left a rating score only Posted Jan 16, 2015 on Hotels.com