Standard Single Room | 1 bedroom, premium bedding, individually decorated
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Reviews of The White House

3 out of 5
The White House
4 Nyanza Terrace, Swansea, Wales

Reviews

8.2

Very Good

Rating 10 - Excellent. 164 out of 373 reviews" "
Rating 8 - Good. 131 out of 373 reviews" "
Rating 6 - Okay. 49 out of 373 reviews" "
Rating 4 - Poor. 16 out of 373 reviews" "
Rating 2 - Terrible. 13 out of 373 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The White House Management on Mar 3, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ian

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for the price
For the price was very good, clean and well equipped.
Stayed 1 night in Feb 2020
Response from The White House Management on Mar 11, 2020
Dear Ian, Thank you for taking the time to leave us a kind review, we pride ourselves on the cleanliness of the property and I am glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The White House. On the other hand, we do not have any reception at the property that's why there's no one who welcomes our guests but despite this, we hope to see you again!

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Hotel room was nothing like what was advertised, room was dusty and very small, and soon as we boiled the kettle it set the fire alarm off.
Stayed 1 night in Feb 2020
Response from The White House Management on Feb 25, 2020
Dear Samuel, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue in the room but rest assured that this has been dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Room was a little dated and shabby in places, walls were paper thin.
Stayed 1 night in Feb 2020
Response from The White House Management on Feb 23, 2020
Dear Guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the room but rest assured that this issue has been dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from The Management on Feb 21, 2020
Dear Guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

2/10 Terrible

TERRY

Business traveler
Disliked: Staff & service, room comfort
Avoid!
I’m not a fan of key box entry and this has definitely confirmed I won’t use them again. On hotels.com the property is advertised as having “free parking”. This is misleading as parking is not on the premises, its on street parking and spaces are few and far between in a busy residential/restaurant area. I managed to park one street over. On collection of the keys, I made my way to room 14, entrance outside of the building. The room was freezing and the radiator stone cold. As instructed, I rang the landline number to be told by an operator in a remote location that someone would be down to fix it. 45 minutes later I had to ring again as the problem had not been sorted. I asked for a phone call to give me a definite time of the engineer arrival. I got a text. 20 minutes later an engineer arrived, blamed the cleaner for “turning it off”? and sorted it, fixing a leaking radiator as well. As the heating had been off for some time, the room took a while to heat up. The following morning, same scenario, heating off. I called the landline and got an automated response saying no one was available and to leave a message. I did and was not contacted so I rang the emergency number and got voicemail. I left a message but after 20 minutes as again no one got back to me, I rang again, and again, and got voicemail each time. It was now an hour after my first call so I went out to the front of the house and found a cleaner who apparently had been told of the problem but did not know how to
Stayed 2 nights in Feb 2020
Response from The Management on Feb 21, 2020
Dear Terry, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests and this is a great help specifically with the issues you've had at The White House during your stay. We understand that this is not a very good experience to any of our guests and we'll make sure that this will not happen again in the future.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter due to storm amd no trains. Actually not a bad single room, clean bedding, shower etc TV good lock on door. Could do with new a cup!
Stayed 1 night in Feb 2020
Response from The Management on Feb 16, 2020
Dear guest, Thank you for taking the time to leave us a kind review, we pride ourselves on the cleanliness of the property and I am glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The Alexander and rest assured that the feedback will be forward to the relevant manager. We hope to see you again!

8/10 Good

AMY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Management on Feb 16, 2020
Dear Amy, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The Alexander. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay
Lovely stay, however finding our room was difficult we actually found out it was through a door on the side of the building which we would have not known about if we weren’t told by the cleaner there. Water from the shower didn’t get very hot, other than that nice play to stay and very clean.
Stayed 1 night in Feb 2020
Response from The Management on Feb 16, 2020
Dear Rebecca, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests and this is a great help specifically with the issue you've had with the shower and finding the room during your stay. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. On the other hand, we do have our emergency and office line open 24/7 and we're just a call away for these kinds of concerns. Despite the issue, we hope you visit Swansea again soon.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If you want a flop house with a bathroom by the front door so that you have no privacy; if you want a toilet that doesn't flush; if you want a B&B without the breakfast; if you like to rock a DHSS vibe; if you like poorly decorated student rooms from the 1980s - then this is the place for you. It wasn't for me. For the same money you could go somewhere nice. I wish I had.
Stayed 1 night in Feb 2020
Response from The White House Management on Feb 8, 2020
Dear guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the room but rest assured that this issue has been dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
We stayed here for a uni visit and it was perfect. The family room was spacious with super comfy beds and lovely hot shower. It was only a 15 min walk to the beach and some lovely restaurants. We would definitely return.
Stayed 1 night in Jan 2020
Response from The Management on Jan 25, 2020
Dear Guest, Thank you for taking the time to leave us a kind review, we pride ourselves on the cleanliness of the property and we are glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The White House. On the other hand, we do not have any reception at the property that's why there's no one who welcomes our guests but despite this, we hope to see you again!

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Basic facilities, nice clean room
My room was clean and perfectly adequate for my two-night stay. There was rather a lack of welcome or human contact, and I had to go elsewhere for breakfast.
Stayed 2 nights in Jan 2020
Response from The Management on Jan 22, 2020
Dera Mary, Thank you for taking the time to leave us a kind review, we pride ourselves on the cleanliness of the property and I am glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The White House. On the other hand, we do not have any receptio at the property that's why there's no one who welcomes our guests but despite this, we hope to see you again!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The Management on Jan 31, 2020
Dear guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit and rest assured that this feedback will be forwarded directly to the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from The Management on Jan 18, 2020
Dear Guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

2/10 Terrible

John M

Disliked: Staff & service
Never again
As I am on crutches I asked for a ground floor room, they gave me one on the top floor. Then they offered me a room on the ground floor, with a separate bathroom or one down a steep set of stairs in the basement! I took one on the first floor but it was difficult getting up there. Then in that room there weren't any toiletries! Asked for some and was given a bottle, the pump of which did not work. The TV programme that we saw the hotel in advised they offered vouchers for breakfast up the road. We did not get any but got 10% discount!
Stayed 1 night in Jan 2020
Response from The Management on Jan 14, 2020
Hi John, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kinldy let us know directly what is it with the check-in process caused you trouble and we'd be very happy to look into it and do our best to improve them. On the other hand, the reason why the only given to you is the one with separate bath is that we are fully booked on the same date of your reservation Request to change the room is subject to availability and should have been requested upon reservation. Also, the partner restaurant we have offers 25% discount to all of our guests.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on Jan 8, 2020
Dear Donna, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kindly let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them.

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap for a budget
The room I have stayed before the tv wasn’t working for over a year and the foot prints on the carpet. The room smells like someone smoked in there. The staffs was nice.
Stayed 1 night in Dec 2019
Response from The Management on Jan 5, 2020
Dear guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the room but rest assured that this issue has been dealt with directly by the relevant manager. Despite the issue, we still hope that you visit us in Swansea again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Experia give the impression that this hotel has dedicated free parking. This is NOT the case. You have to take your chance to find a suitable roadside parking space amongst several areas of parking restrictions and resident parking permits only. None of this is the fault of the hotel.
Stayed 1 night in Dec 2019
Response from The Management on Jan 2, 2020
Dear guest, Thank you for taking the time to leave a review, we appreciate all of our feedback and use it to further improve our services. I am sorry to read you didn’t have a pleasant stay with us due to parking issues, we will raise this with Expedia to make sure this will not happen again in the future. We hope you will visit again.

8/10 Good

Verified traveler

ALJ White House in Uplands Review
Unfortunately the TV did not work, but room was fine for the price with a everything needed, a good location and a parking space on the side road.
Stayed 1 night in Dec 2019
Response from The Management on Dec 22, 2019
Dear guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. With regards to the problem with the tv, this rarely happens and can be sorted by just a few troubleshooting steps through calling our office or emergency line, but despite the issue, we hope to see you again!

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was nice, a bit small but no issues with the cleanliness or amenities. Unfortunately the power went off in the morning which was an inconvenience, especially because we needed to iron our clothes for an important meeting. The customer service numbers did not respond after multiple calls. Overall, good room but bad customer service.
Stayed 1 night in Dec 2019
Response from The Management on Dec 18, 2019
Dear Guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. On the other hand, we also have our emergency line open for cases like this as this issue with the power didn't happen before but despite the issue, we hope you visit Swansea again soon.

4/10 Poor

Ian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from The Management on Dec 17, 2019
Dear Ian, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kindly let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Cosy Room , Very Clean Toilet and Bathroom , Warm and comfy bed. Will definitely return and recommend.
Stayed 1 night in Dec 2019
Response from The Management on Dec 11, 2019
Dear guest, Thank you for taking the time to leave us a kind review, we pride ourselves on the cleanliness and comfort of the property and I am glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The White House. We hope to see you again!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on Dec 10, 2019
Dear Stephen, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

8/10 Good

Horace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. Staff are nice and friendly. Would definitely stay again
Stayed 1 night in Dec 2019
Response from The Management on Dec 4, 2019
Dear Horace, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Great hotel, lovely location
Stayed 3 nights in Nov 2019
Response from The Management on Dec 4, 2019
Dear Lee, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. I will defiantly be back to stay again, thank you!
Stayed 1 night in Nov 2019
Response from The Management on Nov 29, 2019
Dear Guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A bit costlier based on the property condition
Stayed 1 night in Nov 2019
Response from The Management on Nov 26, 2019
Dear Guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The white house was grate only thing was the mattress on our bed a little hard but this would probably suit other people but my daughter had a great night sleep on her bed
Stayed 1 night in Nov 2019
Response from The Management on Nov 22, 2019
Dear guest, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again!

8/10 Good

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Craig on Nov 20, 2019
Thanks for the review.

8/10 Good

Leza

Liked: Cleanliness, staff & service
Would use again, but not room 14 due to damp smell
We stayed here for one night in room 14. The pre arrival communication was excellent and friendly with very good instructions about your stay. The service was really good as was the location for a 10 minute walk in to town. Room 14 is a very small double. It’s reasonably decorated but the bed is small. Unfortunately there is a very strong smell of damp which fills the room. The bathroom has no window and I don’t think the extractor fan is up to the job. That said, I would use the White House again but would request not to stay in room 14.
Stayed 1 night in Nov 2019
Response from The Management on Nov 20, 2019
Dear Leza, Thank you for taking the time to leave us a review, we are always making improvements to our services and facilities based on the feedback we receive from our guests. We will make sure that the relevant manager knows about the concerns so we can look onto it further. On the other hand, we're glad to know that you found the communication friendly. We still hope that you visit Swansea again soon, just let us know when and we will offer you a free upgrade if there's any room available. Kind regards,

10/10 Excellent

Kirsten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The Management on Nov 14, 2019
Dear Kirsten, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

10/10 Excellent

Bronte

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Locker room pong
The self check-in is great, no issues. The overall condition and look of the place is nice. All was going so well until I opened the door and was smacked in the face with the smell of B.O. The odour in the room was like an unwashed armpit - one that has not been attended in a few days - I had to go out and buy air freshener and gave the whole place a spray then left the windows open for a couple of hours in order to lose the stench. This was a cold, rainy night in november and It was only when I attempted to turn up the heating that I realised the radiator was not controllable - seems that it's stuck on "defrost" so had to stay fully clothed with my jumper on. Such a shame as the room, though small as expected, was in good order. Tip for anyone staying here - DON'T get a roadside room as the locals are out partying all hours of the night/early morning! On a wednesday too! The other rooms may be lovely but I was not as comfy as I might have been due to the smell and the cold.
Stayed 1 night in Nov 2019
Response from The Managment on Nov 10, 2019
Dear guest, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, rest assured that the issues mentioned will be forwarded to the relevant manager to be dealt with directly and make sure this won't happen again in the future. Despite these concerns, we're glad to know that you found the check-in process very easy and we still hope that you visit us again soon.

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Very convenient for the Uplands area and not far from the city centre. The accommodation is okay, but nothing special. There is no reception so you have to use a code to get into the hotel yourself. Not a problem for us, but we had to help an older couple after midnight who couldn't get in and couldn't reach anyone on the phone for help.
Stayed 1 night in Jun 2019
Response from The Management on Nov 7, 2019
Dear Simon, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. With regards to someone being unable to get into the property, we have provided them our office and emergency line to contact for any concerns and full check-in details are provided the day before arrival to everyone. Despite the issue, we hope to see you again! Kind regards,

6/10 Okay

Gordon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room 14, well appointed and well priced. However at dawn water dripping through the smoke alarm as someone showered upstairs ruined the experience.
Stayed 1 night in Oct 2019
Response from The Management on Nov 7, 2019
Dear Gordon, Thank you for your review, we take all of our feedback on board and use it to further improve our services. I am sorry to read our standards fell during your visit, specifically with the issue on the radiator guard but rest assured that this issue will be forwarded to the relevant manager in order to be dealt with accordingly. Despite the issue, we still hope that you visit us in Swansea again soon. Kind regards,

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management on Nov 2, 2019
Dear Lucy, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedbacks we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards,

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2019
Response from The Management on Oct 27, 2019
Dear mARK, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests. Kinldy let us know directly what are the things that we need to improve on our facilities and services and we'd be very happy to look into it and do our best to improve them. Kind regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Management on Oct 24, 2019
Dear Mark, Thank you for taking the time to leave us a kind review, and we hope that you enjoyed your stay at The White House. If there's anything we can do to improve on our facilities and services, please let us know and we'd be happy to look into it. We hope to see you again! Kind regards,

10/10 Excellent

Mike, Expats living in Hungary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and Craig the duty Manger such a great guy and very welcoming. Definitely a place we shall return to soon as in fact we're going to be seeing them all again next month on our return the 15th November as its a relaxing and great place to stay. Wheels are in motion for our return. Thanks guys for everything and look forward to seeing you all very soon. Rach and Mike.
Stayed 2 nights in Oct 2019
Response from The Management on Oct 20, 2019
Dear Rach and Mike, Thank you for taking the time to leave us a kind review, we pride ourselves on the friendliness and helpfulness of our staff as well as the location of the property and I am glad to hear we achieved that during your visit. We are glad to read that you enjoyed your stay at The White House. We hope to see you again! Kind regards, The Management

6/10 Okay

Verified traveler

Traveled with family
Place was to small also so many stairs. Not much else to report
Stayed 1 night in Sep 2019
Response from Craig on Oct 10, 2019
Many Thanks for your review.

6/10 Okay

Chris

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Craig on Oct 10, 2019
Thank you for your review

8/10 Good

Mmeena, London

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Very clean and pleasant environment. The only thing that I should have known was that my room was on the 2nd floor and my aged mum had difficulty getting there. Had I known before, I wouldn't have booked it. And the water in the shower was getting blocked and not draining out. Did speak to the housekeeping team about it. Apart from that the service was great!
Stayed 1 night in Sep 2019
Response from Craig on Oct 5, 2019
Very sorry about that. Had we have known before we would have done our best to change room over for you. Very sorry about this. Many Thanks for the review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel! Great room and excellent helpful staff.
Stayed 1 night in Sep 2019
Response from Craig on Sep 21, 2019
Thank you for the review. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Chris on Sep 9, 2019
Dear guest, Thank you for taking the time to leave us a kind review and we hope you enjoyed your stay at The White House. We hope to see you again! Kind regards, The Management

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this guest house based on the photos provided by the hotel themselves as when we checked in it really was not as described, there is no free parking it’s a case of you looking for street parking and hoping for the best, I looked at two family rooms and both need a complete revamp, the guesthouse is very old and dated inside the rooms, the main reception has been modernised but that’s it, there is no one at the guesthouse when you arrive, I contacted the number provided for around 40 minutes to speak to someone about the condition of the room, finally got through to someone but decided to stick with room 7 over room 4 as that was even worse than ours. I would not stay at this place again.
Stayed 2 nights in Aug 2019
Response from The White House on Sep 24, 2019
Dear Guest, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests and this is a great help specifically with the issue you've had during your stay. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. Despite the issue, we hope you visit Swansea again soon. Kind Regards, The Management

4/10 Poor

David

Business traveler
Disliked: Staff & service, room comfort
Avoid If Possible
Tiny room, TV a joke, TV Signal - non existent. not a place to relax. at £50 - not good vale for money.
Stayed 1 night in Jul 2019
Response from The Management on Sep 24, 2019
Dear David, Thank you for taking the time to leave us a review, we are always making improvements to our services based on the feedback we receive from our guests and this is a great help specifically with the issues you've had during your stay. We understand that this is not a very good experience to any of our guests and we'll make sure the relevant manager is aware so this can be dealt with accordingly and make sure that this will not happen again in the future. Despite the issue, we hope you visit Swansea again soon. Kind Regards, The Management

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay and really helpful staff
Stayed 1 night in Jul 2019
Response from Chris on Sep 9, 2019
Dear guest, Thank you for taking the time to leave us a kind review and we hope you enjoyed your stay at The White House. We hope to see you again! Kind regards, The Management

8/10 Good

EILEEN

Traveled with family
Liked: Cleanliness, property conditions & facilities
Feedback on Room 4 - extreme heat and lack of fan
It was an extremely hot day and the room really needed a fan as the curtains had been left open and the direct sunlight had made room very uncomfortable. We requested a fan but this was not available. This resulted in us having to purchase our own fan otherwise we would have not been able to sleep in room. I would have thought a fan would have been available as I am sure this is not the first time that room has been uncomfortable.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the original features in the hotel. The rooms were clean, comfortable and the personalized message left in the room asa welcome was a lovely touch
Stayed 1 night in Jul 2019