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Reviews of Residence Inn by Marriott Boston Brockton/Easton

3 out of 5
Residence Inn by Marriott Boston Brockton/Easton
124 Liberty St, Brockton, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 203 out of 379 reviews" "
Rating 8 - Good. 116 out of 379 reviews" "
Rating 6 - Okay. 25 out of 379 reviews" "
Rating 4 - Poor. 16 out of 379 reviews" "
Rating 2 - Terrible. 19 out of 379 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Meghan

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Got there and hot tub area was closed. I explained due to a physical condition this was the only reason I booked this hotel and asked if i could cancel the reservation. Nope. Need 24 hour notice. I wasn’t given 24 hour notice that all the amenities advertised weren’t available, but ok. Then I was told I’d be notified if it was open. I leave hours later for my event to find it open; hadn’t been notified. In the meantime the ac was set at 68 in the room but the temp wouldn’t go below 75 even with the windows open on a chilly night. No one was ever at the front desk when I went to ask about it so I sent 2 messages. Nothing. i was nervous all night about my dog who was in the sweltering room. Subsequently got no sleep due to how unbelievably hot it was. The property is beautiful but they need to get it together.
Stayed 1 night in Apr 2024
Response from Jim Q on Apr 17, 2024
I am sorry that you had this experience. I will share your comments with the team, as a teachable moment, so that we can improve the service we provide. If you don't mind, may I have your reservation information so that I can look further into the maintenance issue you are reporting.

8/10 Good

Dina

Liked: Cleanliness, staff & service
Stay was fine
Stayed 1 night in Apr 2024
Response from Jim Q. on Apr 17, 2024
Thank you!

10/10 Excellent

Jamie, Adams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the trip, close enough to the city of Brockton for convenience, but still far enough for it to be safe.
Stayed 1 night in Apr 2024
Response from Jim Q. on Apr 17, 2024
Thank you, Jamie, for your feedback. I am glad you found our hotel in a good location for your trip.

2/10 Terrible

Walter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels for pool , Got a cold after the pool, because I had to walk back to room with no towel, the internet is the worst , the place had a funny smell
Stayed 1 night in Apr 2024
Response from Jim Q. on Apr 17, 2024
I am sorry that you had a negative experience. Thank you for your feedback.

10/10 Excellent

Eileen

Traveled with pets
Excellent property in the suburbs of Boston. Convenient to quite a few few things and well stocked in terms of the efficiency part of the room as well as in the bathroom. Book specifically because it was dog friendly, overall good stay.
Stayed 3 nights in Apr 2024
Response from Jim Q. on Apr 17, 2024
Thank you for your review, I am glad you enjoyed your stay.

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jim Q. on Apr 17, 2024
Thank you!

8/10 Good

Ruth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its quiet and clean .
Stayed 1 night in Mar 2024
Response from Jim Q. on Apr 17, 2024
Thank you for your feedback. I am glad you enjoyed your stay.

10/10 Excellent

Keila

Traveled with family and small children
Great service
Stayed 1 night in Mar 2024
Response from Jim Q. - General Manager on Mar 25, 2024
Thank you, Keila, for sharing your experience.

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Jim Q. - General Manager on Mar 25, 2024
Thank you Eder for the kind words.

8/10 Good

Wilson

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jim Q. - General Manager on Mar 25, 2024
Thank you, Wilson, for rating your stay.

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Jim Q. - General Manager on Mar 25, 2024
Thank you, Andreia, for the 5 our of 5!

10/10 Excellent

Tamarra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jim Q. - General Manager on Jan 22, 2024
Thank you, Tamarra, for rating us so highly. It is always encouraging to receive positive feedback.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to enjoy
Stayed 1 night in Jan 2024
Response from Jim Q. - General Manager on Jan 22, 2024
Thank you, Vivian, for your review. I am glad you enjoyed your stay at the Residence Inn Brockton.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time
It was the first time nailing my girlfriend and I wanted to take her to a class place. It was a great night. I wasn't ready for how vocal she could be but there were no complaints
Stayed 1 night in Jan 2024
Response from Jim Q. - General Manager on Jan 22, 2024
Thank you for your review.

10/10 Excellent

Kelly

Happy New Year
This was such a great night stay. Everyone was so nice and new years was great.
Stayed 1 night in Dec 2023
Response from Jim Q. - General Manager on Jan 7, 2024
Thank you, Kelly, and Happy New Year!

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Could here people talking at night. The TV in the bedroom did not work. The breakfast was good
Stayed 1 night in Dec 2023
Response from Jim Q. - General Manager on Jan 2, 2024
Thank you for your review of your stay with us. I am sorry that you experienced an issue with one of the TVs and noise from another guest. I hope you will give us the opportunity to provide a better experience in the future.

10/10 Excellent

Davis

Stayed 1 night in Dec 2023
Response from Jim Q. on Dec 22, 2023
Thank you for your review!

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a smooth non problematic experience. Easy checkin and decent rooms
Stayed 1 night in Oct 2023
Response from Jim Q. on Dec 22, 2023
Thank you for your review!

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jim Q. on Dec 22, 2023
Thank you for your review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jim Q on Dec 22, 2023
Thank you for your review!

8/10 Good

Michiyo, Great neck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at Residence Inn. It is always nice to have a kitchen in the room and clean room.
Stayed 1 night in Nov 2023
Response from Jim Q. - General Manager on Nov 12, 2023
Thank you for your kind words. I am glad you enjoyed your stay.

2/10 Terrible

Jenny

Stayed 1 night in Nov 2023
Response from Jim Q. on Nov 6, 2023
Thank you for taking the time to rate your experience.

6/10 Okay

Rinaldo

Stayed 1 night in Oct 2023
Response from Jim Q. - General Manager on Nov 5, 2023
Thank you for sharing your experience. I am sorry that we did not exceed your expectations. If there is any details you would like to share about how we could have done better, please feel free to reach out to me directly.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing i encountered was at the time i checkup they don't find my name in the system and they give me the receipt with someone name and different address i going tho the breakfast room i check my final receipt and the receipt show different name after that take about ten minute to fix thank you
Stayed 2 nights in Oct 2023
Response from Jim Q. - General Manager on Nov 5, 2023
Thank you for sharing your experience. I am sorry there was an issue with the billing, but I am glad it was corrected before you checked out.

10/10 Excellent

Agnieszka, Mt.Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 12 nights in Oct 2023
Response from Jim Q. - General Manager on Nov 5, 2023
Thank you for rating the Residence Inn Brockton 5 out of 5.

10/10 Excellent

Roberson, Terrebonne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in Oct 2023
Response from Jim Quinn, General Manager on Oct 16, 2023
Thank you for the compliment. I am glad you enjoyed your stay.

8/10 Good

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for work or vacation
Very nice hotel, noisy air conditioning kicks on often so I needed my white noise to sleep well.
Stayed 1 night in Sep 2023
Response from Jim Quinn, General Manager on Oct 9, 2023
Thank you, Tracy, for sharing your experience. I am sorry to read that the A/C was disruptive, I will be sure to have our maintenance team look into that.

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jim Quinn, General Manager on Oct 9, 2023
Thank you, Stacy, for the 10 out of 10. I hope you will come back to visit us.

10/10 Excellent

Shannon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable rooms. Clean, good water pressure in the shower, free breakfast with some warm items. Great for getting rest, the area is quiet and the rooms are well insulated-we did not hear any neighbors. Staff was friendly and kept everything running smooth.
Stayed 2 nights in Sep 2023
Response from Jim Q. - General Manager on Sep 19, 2023
Thank you, Shannon, I am so glad you enjoyed your stay at the Residence Inn Brockton.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen staff 10/10 Grace helped my family everyday! She was very accommodating with the guest when they would arrive for breakfast. I highly recommend her and the kitchen staff! She's very welcoming and pleasant.
Stayed 1 night in Aug 2023
Response from Phara on Sep 1, 2023
Good afternoon, We are happy that your interaction with our staff was pleasant. We strive to make our guest stay memorable. We hope to see you again soon

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jim Quinn. - General Manager on Aug 29, 2023
Thank you Charles for sharing your great experience at the Residence Inn Brockton.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property in general looks nice and new. The room was clean, but some of the conveniences in the room are a bit old and run down - there is not enough light in the kitchenette area, the carpets are starting to fray, air conditioner in the room was very loud, even when it is turned off, it is still making a loud noise..
Stayed 2 nights in Aug 2023
Response from Jim Quinn - General Manager on Aug 29, 2023
Thank you Mark for sharing your experience. I have noted your comments about some issues and we will work to ersolve those.

10/10 Excellent

Alana

Stayed 1 night in Aug 2023
Response from Jim Q. - General Manager on Sep 19, 2023
Thank you, Alana, for the 5 out of 5, I hope you will stay with us again soon.

10/10 Excellent

stefanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
clean comfortable rooms
Stayed 3 nights in Aug 2023
Response from Jim Quinn, General Manager on Aug 18, 2023
Thank you, Stefanie, for sharing your experience. I am glad to hear you enjoyed your stay at the Residence Inn Brockton.

10/10 Excellent

Jasmine, Saint Albans

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Staff very friendly and super accommodating
Stayed 3 nights in Aug 2023
Response from Jim Quinn, General Manager on Aug 14, 2023
Thank you, Jasmine, for sharing your positive experience at the Residence Inn Brockton. I hope you will stay with us again.

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023
Response from Jim Quinn - General Manager on Aug 29, 2023
Thank you Chris for your rating us 5 out of 5.

4/10 Poor

Seung-Hyun Julia

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The room was not cleaned and I was missing clean towels and conditioner etc- the kitchen had no pots or anything.
Stayed 2 nights in Aug 2023
Response from Jim Quinn, General Manager on Sep 7, 2023
I am sorry you had a negative experience. I have brought the issues you mentioned to our team to ensure this is an isolated incident. Thank you.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property. My mother was not happy because she said the room smelled like a cat. I did not notice.
Stayed 1 night in Jul 2023
Response from Jim Q. - General Manager on Aug 1, 2023
Thank you, Linda, for your review. I am sorry if the room was not as fresh as it should have been for your mother. I will review this with our Housekeepers to ensure this is an isolated incident.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I would change is we asked about why out cable was out. We were told someone would come look at it but no one came.
Stayed 1 night in Jul 2023
Response from Jim Q. - General Manager on Jul 30, 2023
Thank you for your review of the Residence Inn Brockton. I am sorry that you experienced an issue with the TV signal and that we failed to correct the issue in a timely manner.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well maintained
Stayed 2 nights in Jul 2023
Response from Jim Q. - General Manager on Jul 28, 2023
Thank you, Thomas, for the 5 out of 5! I hope we see you again soon.

6/10 Okay

Kristen

Traveled with family
Liked: Cleanliness, staff & service
Pros: Decent hotel with great breakfast. Cons: Facilities could use some updating. Our door handle broke and someone got trapped in the bedroom (thankfully an adult and not a child). Additionally, the pull out mattress is not at all comfortable long-term, but tolerable for 1 night.
Response from Jim Q - General Manage on Jul 12, 2023
I am sorry that you had a negative experience. I have shared your comments with the team so that we may improve the service we provide.

6/10 Okay

Daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The suite had a strong smell of some type of disinfectant that never subsided in the day we were there
Stayed 1 night in Jul 2023
Response from Jim Q. - General Manager on Jul 10, 2023
I am sorry, Daniel, that your room had an unpleasant odor. We strive to make every room odor-neutral and as fresh as possible. I will review this with our Housekeeping leader to ensure this is an isolated incident.

10/10 Excellent

Monique

Stayed 1 night in Jul 2023
Response from Jim Q. - General Manager on Jul 28, 2023
Thank you, Monique, for the 5 out of 5! I am so happy that you enjoyed your stay at the Residence Inn Brockton.

10/10 Excellent

Kelly, Brunswick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed here for one night and it was a seamless and comfortable stay. The room was clean and the beds were comfortable. I didn’t like the feather pillows, but that it just my personal taste. The showers had great pressure and the plumbing all worked great. The breakfast that was included in the roommate was a typical buffet style and had something for everyone and there was free tea/coffee in the lobby. We enjoyed the pool and especially the hot tub. The pool was slightly cooler than I would have liked, but it was fine since we went between the hot tub and the pool and didn’t spent a long time in one place. The hot tub was the cherry on top for me. I always try to book a place with a hot tub because I enjoy them so much and this once was working great and was nice and hot. Overall a great stay and we would stay here again in a heartbeat.
Stayed 1 night in Jul 2023
Response from Jim Q. - General Manager on Jul 3, 2023
Thank you Kelly! I appreciate you taking the time to share your great experience at the Residence Inn Brockton.

10/10 Excellent

Aubrey

Stayed 1 night in May 2023
Response from Jim Q. - General Manager on Jul 3, 2023
Thank you, Aubrey, for the 5 our of 5!

10/10 Excellent

Fabienne

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and comfortable! Welcome staff who worked the evening and night shift on Sunday 5/21/23 were very friendly and accommodating. Morning staff on Monday 5/22/23 didn’t provide the same hospitality unfortunately. Other than that, we enjoyed our stay overall.
Stayed 1 night in May 2023
Response from Jim Quinn - General Manager on May 30, 2023
Thank you for the kind words, I will be sure to share them with the team.

10/10 Excellent

Pauldwine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing they are the best omg it was the best ever
Stayed 1 night in Apr 2023
Response from Jim Quinn - General Manager on Apr 17, 2023
Thank you so much for your high rating of the Residence Inn Brockton. I will be sure to pass along your praise to the team.

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daryn is wonderful!
Stayed 2 nights in Apr 2023
Response from Jim Quinn - General Manager on Apr 9, 2023
Thank youJen! I will be sure to share your comment with Daron. Thank you for staying at the Residence Inn Brockton.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Jim Quinn - General Manager on Mar 13, 2023
Thank you, Michael, for your review and rating the Residence Inn Brockton a "10". Come back again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique here
Stayed 1 night in Feb 2023
Response from JIm Q. - General Manager on Feb 21, 2023
Thank you, James, for rating the Residence Inn Brockton a 5 out of 5. Come back soon!