Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Quick overnight stay

Posted Feb 22, 2015
Stay here overnight with two daughters to do a campus visit of Stone Hill College. The room was clean and neat sheets for the sofa bed were not as fresh as I would've liked. Opted to all sleep in the queen bed. Morning breakfast was a joke as rooms were filled with wedding guests from a local wedding.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Posted Dec 29, 2014
Pros: Shower was excellent, room was clean and well stocked. Good location, continental breakfast offered a lot of variety.
Cons: Staff. Our experience was with a fairly new employee who did not seem to know the hotel policies and could not explain them to us.
Location: Right up the street from White's Bakery--the most awesome and delicious cake and pastries we have ever tasted. We always order a cake from them!
The staff was inexperienced and did not represent the hotel well. Our greeter, Carlos, when we arrived told us that he would need our credit card and he was going to charge $20 per night for incidentals. If we didn't buy anything we would be credited back the money in one to four days. In reality he explained this all incorrectly. When asked what his qualifications were for working at this hotel, he stated that he was qualified because he had been a manager at Dunkin Donuts for five years! We have stayed at this hotel for the past three plus Christmases and had never heard of this before and were very annoyed and upset. Of course there was no manager on site for us to talk to. We will still return to this hotel next year because the facility itself fits our needs. Also we were put next door to a room full of children and were disturbed both nights after 10 pm (until about 11:30) by crying and noisey children. I do not believe that the hotel was completely full--why not put a room full of children away from a couple of two people without any children. Get your act together and this hotel will live up to its potential!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, Ma

Perfect hotel for a few days away.

Posted Nov 30, 2014
Can't beat the price! My suite (kitchen, not kitchenette, living room, bedroom & full bath) for under $150 a night was more than I expected. The staff was very helpful with aiding us with area attractions. As a smoker (yes, I need to quit), I had to stand outside uncovered in the wet snow. Other than that a perfect stay.
5 out of 5
Recommended
for Couples
by BARRY S

This traveler left a rating score only Posted Nov 7, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom woburn,ma

Posted Nov 2, 2014
Nice hotel would definetly stay again. The hotel staff was very helpful and the room was clean and welcoming. I need to stay in a few more weeks and I will most definetly be booking with this hotel again
2 out of 5
Recommended
for Couples
by charlesfrom California

Marginal stay Brockton Residence Inn.

Posted Oct 29, 2014 on Hotels.com
After our previous stay in the Portsmouth, NH Residence Inn this one was a disappointment. The room we were given was right next to the HVAC units and was very noisy. I requested a change to the other side but instead was given a room on the same side on a higher floor. This made the noise bearable but not great. When we went down for the evening hospitality, it wasn't very hospitable. When the red wine ran out, I was told they had used 2 bottles and that was all they had. The food was average, not great.
4 out of 5
Recommended
for Couples
by A verified traveler

Very well kept quality room

Posted Oct 23, 2014 on Hotels.com
Fun stay. 2 TV's in room was awesome. No oven was a letdown. Very well kept quality room though. Enjoyed my time there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Staff was very helpful. Gave us good advice. The room was comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nanuet, ny

Comfort at its best

Posted Oct 8, 2014
great hotel, friendly knowledgable staff comfortable spacious rooms. The kitchen is fully stocked with any utensil you could possibly need. Breakfast every morning is abundant and delicious. Only complaint is lack of room service. Also the room I recieved had a a damaged television but it was promptly changed. I would recommend this hotel to anyone
4 out of 5
Recommended
for Business Travelers
by William

This traveler left a rating score only Posted Oct 5, 2014 on Hotels.com