Private pool

Reviews of Best Western Plus San Jorge

3 out of 5
Best Western Plus San Jorge
Miguel Aleman 929 Norte, Cajeme, SON

Reviews

7.8

Good

Rating 10 - Excellent. 116 out of 286 reviews" "
Rating 8 - Good. 80 out of 286 reviews" "
Rating 6 - Okay. 49 out of 286 reviews" "
Rating 4 - Poor. 21 out of 286 reviews" "
Rating 2 - Terrible. 20 out of 286 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at.
Stayed 3 nights in Apr 2024
Response from Best Western Plus San Jorge on Apr 13, 2024
Gracias por sus comentarios de parte de nuestro equipo de Best Western Plus San Jorge

10/10 Excellent

Gregory

Traveled with partner
La muchacha que me hizo checking era muy profesional y cortés gracias
Stayed 1 night in Mar 2024
Response from Best Western Plus San Jorge on Mar 15, 2024
Querido Gregory, le agradecemos sus comentarios hacia nuestra propiedad, esperamos recibirlo pronto, un placer atenderle de parte de todo nuestro equipo en Best Western Plus San Jorge

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Best Western Plus San Jorge on Mar 23, 2024
Querido Larry, le agradecemos la puntuacion posterior a su estancia, siempre estamos en contacto con nuestros huespedes para un mejor servicio, un placer atenderlo

10/10 Excellent

Brian, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stop if you are driving out of Mexico
Stayed 1 night in Feb 2024
Response from Best Western Plus San Jorge on Feb 9, 2024
Dear Brian,Thank you for give us your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso- COO70128 Property

6/10 Okay

Carlos

Stayed 1 night in Nov 2023
Response from Best Western Plus San Jorge on Jan 3, 2024
Gracias lo esperamos pronto

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is great. They are very slow checking people in and out. They need to work on streamline their process
Stayed 3 nights in Nov 2023
Response from Best Western Plus San Jorge on Nov 16, 2023
Hello Mr. GregoryWe appreciate you taking the time to tell us about your recent stay with us.We regret the time they spend receiving you and saying goodbye.We will talk with the corresponding department to improve the aspects you mention.Thank you very much, we hope to see you soon.

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 8 nights in Oct 2023
Response from Best Western Plus San Jorge on Oct 31, 2023
Le agradecemos su calificacion DanielLo esperamos pronto

10/10 Excellent

Inga

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop. Clean and wuiet
Stayed 1 night in Oct 2023
Response from Best Western Plus San Jorge on Oct 31, 2023
Thanks for your commentsBest regards

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Oct 2023
Response from Best Western Plus San Jorge on Oct 31, 2023
Thanks for your commentsBest Regards

2/10 Terrible

Perla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the quality and condition of the room was very poor. The bed linen were old, ripped and rough. The worst part was that there was some rats’ poop. It was disappointing.
Stayed 2 nights in Sep 2023
Response from Best Western Plus San Jorge on Nov 3, 2023
Dear PerlaWe regret the inconveniences experienced during your stay, we were monitoring with the corresponding departments to review what happened.We appreciate your comments, this helps us improve future service for you and other guests.Best regards

8/10 Good

Eunice Montes de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio y la cama súper cómoda. Recomiendo
Stayed 4 nights in Sep 2023
Response from Best Western Plus San Jorge on Nov 3, 2023
Le agradecemos sus comentariosVuelva pronto

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has easy access
Stayed 1 night in Aug 2023
Response from Best Western Plus San Jorge on Aug 9, 2023
Dear Emma,Thank you for give us your comments recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO70128 Property

10/10 Excellent

oscar

Stayed 2 nights in May 2023

8/10 Good

Cesar, DOUGLAS

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Apr 2023

2/10 Terrible

jesus

Stayed 1 night in Apr 2023

10/10 Excellent

adelina

Traveled with family
Liked: Staff & service
Overall it’s good. Some personal s work very hard to please you, others didn’t care much about client
Stayed 1 night in Apr 2023
Response from Best Western Plus San Jorge on Apr 10, 2023
Dear Adelina,Thank you for give us your coments regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Best Western Plus San Jorge on Apr 10, 2023
Hola Cesar!En nombre de todo el equipo agradecemos su puntuación hacia nuestro hotel, esperamos regrese pronto.Saludos,Cristel FragosoGerente Operativo

2/10 Terrible

Jose

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
There is no heaters in any of the rooms, and when I asked reception their answer was "just use a blanket"
Stayed 1 night in Feb 2023

2/10 Terrible

MARGARITA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Joseph, Pasadena

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. We had a room next to the pool area that was spacious and very clean. The staff was helpful and the neighborhood was full of restaurants. Our stay was brief but I’d recommend it for longer trips, too.
Stayed 1 night in Jan 2023
Response from Best Western Plus San Jorge on Jan 5, 2023
Dear Joseph,Thank you for give us your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO

6/10 Okay

Rodolfo

Traveled with family
Disliked: Property conditions & facilities
The food was excellent
Response from Best Western Plus San Jorge on Dec 24, 2022
Dear Rodolfo,Thank you foryou for providing us with feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso - COO

4/10 Poor

Astrid Y

Stayed 1 night in May 2022
Response from Best Western Plus San Jorge on May 5, 2022
Muchas gracias por compartir su puntuación, en nombre de todo el equipo nos disculpamos por no cumplir con sus expectativas, por favor si tiene algún comentario con respecto a su estadía no dude en hacérnoslo llegar, para nosotros es muy importante su opinión, ya que gracias a ella nos mantenemos en mejoras constantes y así lograr una mejor experiencia para los huéspedes. Esperamos tener la oportunidad de que se hospede de nuevo con nosotros y poder mejorar su experiencia. Saludos, Cristel Fragoso Gerente Operativo

8/10 Good

Doreen

Liked: Cleanliness, staff & service, room comfort
They accept dogs!
Nice for an overnight because they accept dogs.
Stayed 1 night in Apr 2022
Response from Best Western Plus San Jorge on May 5, 2022
Dear, Thank you for giving us your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time for giving us your comments, We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso-COO 70128 Property

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in many weeks dog friendly hotels in Mexico and this was superior to any of them. The rooms were clean and comfortable, the property was beautiful, staff was great and free breakfast. I will definitely stay here again.
Stayed 1 night in Apr 2022
Response from Best Western Plus San Jorge on Apr 11, 2022
Dear Kristen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you (and your pet) will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso - COO 70128 Property

2/10 Terrible

Rob

Stayed 1 night in Apr 2022

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet stay after a long day's travel.
Stayed 1 night in Feb 2022
Response from Best Western Plus San Jorge on Mar 1, 2022
Dear Jaime, Thank you for guve us your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your rating. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso - COO 70128 Property

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, just off the highway, easy to get to, pet friendly. They have an outstanding breakfast as well. Would definitely stay again.
Stayed 1 night in Feb 2022
Response from Best Western Plus San Jorge on Feb 25, 2022
Dear Robyn, Thank you for rate us and give us your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time give us your comments. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso- COO 70128 Property

6/10 Okay

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no hot water to shower. The restaurant food is not good and the service is horrible.
Stayed 4 nights in Feb 2022
Response from Best Western Plus San Jorge on Feb 23, 2022
Dear Gregory, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. About the situation with the hot water, it has already been resolved; and the situation with the restaurant is being reviewed, if you would like to send us specific comments about what you did not like about the service and the food, we would greatly appreciate it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cristel Fragoso - COO 70128 Property

2/10 Terrible

manuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Stayed 1 night in Dec 2021
Response from Best Western Plus San Jorge on Jan 17, 2022
Dear Manuel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and if you have feedback to give us we will use it to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cristel Fragoso-Manager

2/10 Terrible

Oscar

Stayed 1 night in Jan 2022

10/10 Excellent

Ray, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to main highway
Stayed 2 nights in Dec 2021
Response from Best Western Plus San Jorge on Dec 31, 2021
Dear Ray, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso-Manager

8/10 Good

oded

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Best Western Plus San Jorge on Dec 3, 2021
Muchas gracias por su calificación, su preferencia es muy importante para nosotros. Esperamos regrese pronto. Saludos, Cristel Fragoso Gerente Operativo

10/10 Excellent

Ana Maria G

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the building,garden, thy restaurant , the talapas. Thank
Stayed 3 nights in Nov 2021
Response from Best Western Plus San Jorge on Nov 23, 2021
Dear Ana Maria , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso-Manager

8/10 Good

Jorge

Stayed 3 nights in Nov 2021

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Best Western Plus San Jorge on Nov 23, 2021
Muchas gracias por su calificación Dennis, su preferencia es muy importante para nosotros. Esperamos regrese pronto. Saludos, Cristel Fragoso

10/10 Excellent

Cinthia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and the restaurant is really good. Clean and I love that it felt more like home then a hotel.
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
The place was really nice and they were friendly all the check in process was smooth and steady. We really enjoyed the location, but everything else was okay the cleanliness. Just that we were tired and our neighbors were little but loud and they were fighting and the police stopped by that’s good thing. But I think they should have desk hours open 24 hours.
Stayed 1 night in Jul 2021

6/10 Okay

Dahlia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Tristemente
Tristemente fue un caos por q me quede en los cuartos 138-139 y tenian cucarachas. Ya me habia quedado antes pero habian estado limpio.la verdad no se q paso
Stayed 4 nights in Jun 2021
Response from Best Western Plus San Jorge on Aug 21, 2021
Estimada Dahlia, Agradecemos ampliamente que nos deje sus comentarios y que suba tan linda foto en nuestra alberca, lamentamos mucho la situación, le aseguro que cumplimos estrictamente con los protocolos de fumigación, limpieza y sanitización, al ser un hotel abierto, con jardines y temporada de lluvias es triple el esfuerzo que implementamos. Se que ya pasó tiempo desde su anterior estancia, así que espero considere hospedarse de nuevo con nosotros para mejorar su experiencia. Me pongo a la orden para recibirlos, o para cualquier otro comentario o sugerencia. Saludos! Cristel Fragoso.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
El lugar está más o menos
Stayed 6 nights in May 2021
Response from Best Western Plus San Jorge on May 27, 2021
Buenas tardes, muchas gracias por dejarnos sus comentarios, nos gustaría saber su opinión sobre lo que le gustó y lo que no, ya que así nos ayuda en nuestras constantes actividades de mejora para usted y próximos huéspedes; y que en su próxima visita tenga una mejor experiencia. Saludos! Cristel Fragoso Gerencia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely pool and lawn area, on-site parking right outside room, excellent place to stop
Stayed 1 night in Apr 2021
Response from Best Western Plus San Jorge on May 3, 2021
Thank you for give us your comments of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay like this case the pool and the land garden, we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for give us your comments. We appreciate your loyalty to our brand. Sincerely, Cristel Fragoso-Manager 70128 Property Best Western Plus San Jorge

10/10 Excellent

Dahlia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Best Western Plus San Jorge on Apr 28, 2021
Agradecemos ampliamente que se tome el tiempo de darnos su calificación Dahlia, nuestros esfuerzos están enfocados es darles el mejor servicio. Esperamos pronto su regreso. Saludos Cristel Fragoso-Gerencia

6/10 Okay

Oscar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bueno, PET Friendly
El Hotel tiene un excelente servicio y es el único Pet Friendly en Cd Obregón, los baños y las colchas y sábanas necesitan urgentemente renovación, nuestra televisión no tenia cable y no se podía ver ningún canal. El desayuno es de excelente calidad
Stayed 1 night in Mar 2021
Response from Best Western Plus San Jorge on Apr 6, 2021
Que tal Oscar, agradecemos sus comentarios ya que con ellos nos ayudan a estar en constante mejora, lamentamos que haya tenido esos inconvenientes, con respecto al cable y sábanas nos lo hubiera hecho saber para resolvérselo de inmediato, esperamos regrese pronto para que podamos mejorar su experiencia.

4/10 Poor

Shawn

Disliked: Staff & service
Stay Away from this place!
Horrible place to stay. Had to wait an extra hour to be able to check in. No heaters even though they dont get used often. For these prices they should have the option. It was cold. Had to keep child extra bundled. Internet never worked. They could figure it out. I just let it be. Way better place to stay at half the price.
Stayed 1 night in Feb 2021

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay would come back
Stayed 2 nights in Jan 2021

10/10 Excellent

Sebastian

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2021

4/10 Poor

Allen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Go to another hotel...
I had roaches in the room. There's no ice machine - I called front desk and was advised someone would help me.... No one ever came. Very uncomfortable bed. Closet door was broken off hinges. Didn't hang around for breakfast, just wanted to leave immediately. I do not recommend....
Stayed 1 night in Oct 2020

4/10 Poor

José, Los Ángeles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No handicap cervices no ramps the hotel is too old.
Stayed 1 night in Oct 2020

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Dog Friendly Hotel
The only pet friendly hotel in Cd Obregón, small room but clean and with great breakfast even when it was take out due to the COVID situation.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Stayed 1 night in Jun 2020