All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Best Western Plus San Jorge on Apr 13, 2024
Gracias por sus comentarios de parte de nuestro equipo de Best Western Plus San Jorge
10/10 Excellent
Gregory
Traveled with partner
Mar 15, 2024
La muchacha que me hizo checking era muy profesional y cortés gracias
Gregory
Stayed 1 night in Mar 2024
Response from Best Western Plus San Jorge on Mar 15, 2024
Querido Gregory, le agradecemos sus comentarios hacia nuestra propiedad, esperamos recibirlo pronto, un placer atenderle de parte de todo nuestro equipo en Best Western Plus San Jorge
10/10 Excellent
Larry
Mar 1, 2024
Larry
Stayed 1 night in Feb 2024
Response from Best Western Plus San Jorge on Mar 23, 2024
Querido Larry, le agradecemos la puntuacion posterior a su estancia, siempre estamos en contacto con nuestros huespedes para un mejor servicio, un placer atenderlo
Response from Best Western Plus San Jorge on Feb 9, 2024
Dear Brian,Thank you for give us your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso- COO70128 Property
6/10 Okay
Carlos
Nov 24, 2023
Carlos
Stayed 1 night in Nov 2023
Response from Best Western Plus San Jorge on Jan 3, 2024
The property is great. They are very slow checking people in and out. They need to work on streamline their process
Gregory
Stayed 3 nights in Nov 2023
Response from Best Western Plus San Jorge on Nov 16, 2023
Hello Mr. GregoryWe appreciate you taking the time to tell us about your recent stay with us.We regret the time they spend receiving you and saying goodbye.We will talk with the corresponding department to improve the aspects you mention.Thank you very much, we hope to see you soon.
10/10 Excellent
Daniel
Oct 30, 2023
Liked: Staff & service
Daniel
Stayed 8 nights in Oct 2023
Response from Best Western Plus San Jorge on Oct 31, 2023
Le agradecemos su calificacion DanielLo esperamos pronto
In general the quality and condition of the room was very poor. The bed linen were old, ripped and rough. The worst part was that there was some rats’ poop. It was disappointing.
Perla
Stayed 2 nights in Sep 2023
Response from Best Western Plus San Jorge on Nov 3, 2023
Dear PerlaWe regret the inconveniences experienced during your stay, we were monitoring with the corresponding departments to review what happened.We appreciate your comments, this helps us improve future service for you and other guests.Best regards
Response from Best Western Plus San Jorge on Aug 9, 2023
Dear Emma,Thank you for give us your comments recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO70128 Property
10/10 Excellent
oscar
May 25, 2023
oscar
Stayed 2 nights in May 2023
8/10 Good
Cesar, DOUGLAS
Apr 25, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Cesar
Stayed 3 nights in Apr 2023
2/10 Terrible
jesus
Apr 10, 2023
jesus
Stayed 1 night in Apr 2023
10/10 Excellent
adelina
Traveled with family
Apr 6, 2023
Liked: Staff & service
Overall it’s good. Some personal s work very hard to please you, others didn’t care much about client
adelina
Stayed 1 night in Apr 2023
Response from Best Western Plus San Jorge on Apr 10, 2023
Dear Adelina,Thank you for give us your coments regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO
Response from Best Western Plus San Jorge on Apr 10, 2023
Hola Cesar!En nombre de todo el equipo agradecemos su puntuación hacia nuestro hotel, esperamos regrese pronto.Saludos,Cristel FragosoGerente Operativo
The property was lovely. We had a room next to the pool area that was spacious and very clean. The staff was helpful and the neighborhood was full of restaurants. Our stay was brief but I’d recommend it for longer trips, too.
Joseph
Stayed 1 night in Jan 2023
Response from Best Western Plus San Jorge on Jan 5, 2023
Dear Joseph,Thank you for give us your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso-COO
6/10 Okay
Rodolfo
Traveled with family
Dec 19, 2022
Disliked: Property conditions & facilities
The food was excellent
Rodolfo
Response from Best Western Plus San Jorge on Dec 24, 2022
Dear Rodolfo,Thank you foryou for providing us with feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Cristel Fragoso - COO
4/10 Poor
Astrid Y
May 4, 2022
Astrid Y
Stayed 1 night in May 2022
Response from Best Western Plus San Jorge on May 5, 2022
Muchas gracias por compartir su puntuación, en nombre de todo el equipo nos disculpamos por no cumplir con sus expectativas, por favor si tiene algún comentario con respecto a su estadía no dude en hacérnoslo llegar, para nosotros es muy importante su opinión, ya que gracias a ella nos mantenemos en mejoras constantes y así lograr una mejor experiencia para los huéspedes.
Esperamos tener la oportunidad de que se hospede de nuevo con nosotros y poder mejorar su experiencia.
Saludos,
Cristel Fragoso
Gerente Operativo
8/10 Good
Doreen
Apr 22, 2022
Liked: Cleanliness, staff & service, room comfort
They accept dogs!
Nice for an overnight because they accept dogs.
Doreen
Stayed 1 night in Apr 2022
Response from Best Western Plus San Jorge on May 5, 2022
Dear,
Thank you for giving us your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Thank you again for taking the time for giving us your comments, We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso-COO
70128 Property
We have stayed in many weeks dog friendly hotels in Mexico and this was superior to any of them. The rooms were clean and comfortable, the property was beautiful, staff was great and free breakfast. I will definitely stay here again.
Kristen
Stayed 1 night in Apr 2022
Response from Best Western Plus San Jorge on Apr 11, 2022
Dear Kristen,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you (and your pet) will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso - COO
70128 Property
Response from Best Western Plus San Jorge on Mar 1, 2022
Dear Jaime,
Thank you for guve us your comments regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to give us your rating. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso - COO
70128 Property
Nice property, just off the highway, easy to get to, pet friendly. They have an outstanding breakfast as well. Would definitely stay again.
Robyn
Stayed 1 night in Feb 2022
Response from Best Western Plus San Jorge on Feb 25, 2022
Dear Robyn,
Thank you for rate us and give us your comments regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time give us your comments. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso- COO
70128 Property
There is no hot water to shower. The restaurant food is not good and the service is horrible.
Gregory
Stayed 4 nights in Feb 2022
Response from Best Western Plus San Jorge on Feb 23, 2022
Dear Gregory,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. About the situation with the hot water, it has already been resolved; and the situation with the restaurant is being reviewed, if you would like to send us specific comments about what you did not like about the service and the food, we would greatly appreciate it.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Cristel Fragoso - COO
70128 Property
Response from Best Western Plus San Jorge on Jan 17, 2022
Dear Manuel,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and if you have feedback to give us we will use it to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Cristel Fragoso-Manager
Response from Best Western Plus San Jorge on Dec 31, 2021
Dear Ray,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso-Manager
Response from Best Western Plus San Jorge on Dec 3, 2021
Muchas gracias por su calificación, su preferencia es muy importante para nosotros. Esperamos regrese pronto.
Saludos,
Cristel Fragoso
Gerente Operativo
I like the building,garden, thy restaurant , the talapas. Thank
Ana Maria G
Stayed 3 nights in Nov 2021
Response from Best Western Plus San Jorge on Nov 23, 2021
Dear Ana Maria ,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso-Manager
Everyone was super friendly and the restaurant is really good. Clean and I love that it felt more like home then a hotel.
Cinthia
Stayed 5 nights in Sep 2021
8/10 Good
Verified traveler
Traveled with family
Jul 25, 2021
Liked: Staff & service
The place was really nice and they were friendly all the check in process was smooth and steady. We really enjoyed the location, but everything else was okay the cleanliness. Just that we were tired and our neighbors were little but loud and they were fighting and the police stopped by that’s good thing. But I think they should have desk hours open 24 hours.
Tristemente fue un caos por q me quede en los cuartos 138-139 y tenian cucarachas. Ya me habia quedado antes pero habian estado limpio.la verdad no se q paso
Dahlia
Stayed 4 nights in Jun 2021
Response from Best Western Plus San Jorge on Aug 21, 2021
Estimada Dahlia,
Agradecemos ampliamente que nos deje sus comentarios y que suba tan linda foto en nuestra alberca, lamentamos mucho la situación, le aseguro que cumplimos estrictamente con los protocolos de fumigación, limpieza y sanitización, al ser un hotel abierto, con jardines y temporada de lluvias es triple el esfuerzo que implementamos. Se que ya pasó tiempo desde su anterior estancia, así que espero considere hospedarse de nuevo con nosotros para mejorar su experiencia.
Me pongo a la orden para recibirlos, o para cualquier otro comentario o sugerencia.
Saludos!
Cristel Fragoso.
6/10 Okay
Verified traveler
Traveled with family
May 23, 2021
Liked: Staff & service, amenities
El lugar está más o menos
Verified traveler
Stayed 6 nights in May 2021
Response from Best Western Plus San Jorge on May 27, 2021
Buenas tardes, muchas gracias por dejarnos sus comentarios, nos gustaría saber su opinión sobre lo que le gustó y lo que no, ya que así nos ayuda en nuestras constantes actividades de mejora para usted y próximos huéspedes; y que en su próxima visita tenga una mejor experiencia.
Saludos!
Cristel Fragoso
Gerencia
lovely pool and lawn area, on-site parking right outside room, excellent place to stop
Verified traveler
Stayed 1 night in Apr 2021
Response from Best Western Plus San Jorge on May 3, 2021
Thank you for give us your comments of your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay like this case the pool and the land garden, we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for give us your comments. We appreciate your loyalty to our brand.
Sincerely,
Cristel Fragoso-Manager
70128 Property
Best Western Plus San Jorge
Response from Best Western Plus San Jorge on Apr 28, 2021
Agradecemos ampliamente que se tome el tiempo de darnos su calificación Dahlia, nuestros esfuerzos están enfocados es darles el mejor servicio. Esperamos pronto su regreso.
Saludos
Cristel Fragoso-Gerencia
6/10 Okay
Oscar
Traveled with family
Mar 31, 2021
Liked: Cleanliness, staff & service, room comfort
Bueno, PET Friendly
El Hotel tiene un excelente servicio y es el único Pet Friendly en Cd Obregón, los baños y las colchas y sábanas necesitan urgentemente renovación, nuestra televisión no tenia cable y no se podía ver ningún canal.
El desayuno es de excelente calidad
Oscar
Stayed 1 night in Mar 2021
Response from Best Western Plus San Jorge on Apr 6, 2021
Que tal Oscar, agradecemos sus comentarios ya que con ellos nos ayudan a estar en constante mejora, lamentamos que haya tenido esos inconvenientes, con respecto al cable y sábanas nos lo hubiera hecho saber para resolvérselo de inmediato, esperamos regrese pronto para que podamos mejorar su experiencia.
4/10 Poor
Shawn
Feb 17, 2021
Disliked: Staff & service
Stay Away from this place!
Horrible place to stay. Had to wait an extra hour to be able to check in. No heaters even though they dont get used often. For these prices they should have the option. It was cold. Had to keep child extra bundled. Internet never worked. They could figure it out. I just let it be. Way better place to stay at half the price.
I had roaches in the room. There's no ice machine - I called front desk and was advised someone would help me.... No one ever came. Very uncomfortable bed. Closet door was broken off hinges. Didn't hang around for breakfast, just wanted to leave immediately.
I do not recommend....