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Reviews of Hilton Dallas/Southlake Town Square

3.5 out of 5
Hilton Dallas/Southlake Town Square
1400 Plaza Place, Southlake, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 1002 reviews" "
Rating 8 - Good. 172 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rocky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything except the air conditioning going off when you leave our room. We got it changed by requesting vip, and the next day you took us off the vip list.
Stayed 2 nights in Apr 2024
Response from Richie on Apr 21, 2024
Thanks so much for staying with us! We will follow up with our teams to figure out how that happened, so it does not happen again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Richie on Apr 21, 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing you again for a 5 star experience.

8/10 Good

Dmitri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding experience, so far best Hilton i stayed in
Stayed 2 nights in Mar 2024
Response from Richie on Apr 18, 2024
Thank you for taking the time to share your experience with us. We hope to see you again soon.

10/10 Excellent

Ashley

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Richie on Apr 18, 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing your next visit.

10/10 Excellent

REBECCA, Fort Collins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and courteous. This is a great location in the Southlake Town Square.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juanairis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was
Stayed 2 nights in Apr 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay! We will be coming back again!
Stayed 1 night in Mar 2024

6/10 Okay

Laci

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Phillip Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and Resturant. Minus in the Resturant is excellent!
Stayed 1 night in Mar 2024

10/10 Excellent

Lasse, Austin

Stayed 1 night in Dec 2023
Response from Stacy on Mar 24, 2024
Thank you for the 5 rating on your recent stay with us. We were pleased to learn that your visit to our hotel was enjoyable.

10/10 Excellent

dennis

Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay, even if it was brief. Friendly staff, very clean, reasonable rates for the area. My only issue is that the walls seemed a bit “thin”, I could hear some incidental noises, but nothing major. I will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Stacy on Mar 19, 2024
Thank for you for taking the time to post an online review regarding your recent stay. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We were pleased to learn that your visit with us was enjoyable.We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Gunjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stacy on Mar 19, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We appreciate the perfect 5.

10/10 Excellent

Cory

Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with partner, Traveled with family
Liked: Amenities
A from desk lady, Delysse, I’m guessing. Was so helpful and kind!
Stayed 3 nights in Mar 2024
Response from Stacy on Mar 12, 2024
Thank you for taking the time to post an online review regarding your stay with us. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We have a great team and are pleased to hear that they were helpful during your visit.We realize you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Jazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for my day trip
Stayed 1 night in Mar 2024
Response from Stacy on Mar 7, 2024
Thank you for taking the time to post an online review regarding your recent stay with us. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Stacy on Mar 7, 2024
Thank you for taking the time to post an online review regarding your recent stay with us. Our goal is to ensure a memorable experience for each of our guests.

10/10 Excellent

Jan, Mansfield

Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We were pleased to learn that your stay was enjoyable.

6/10 Okay

Kyle

Liked: Cleanliness
Location was great … room had very little decor and reminded me of a college dorm. The stand in the restroom had Home Goods price tag on it
Stayed 3 nights in Feb 2024
Response from Stacy on Mar 3, 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. We were concerned to learn of your disappointment with the decor in the guest room. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this location. It was centrally located for the event I attended. The hotel aroma was extremely pleasant. The rooms are sufficiently large. The staff was very helpful and pleasant.
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 26, 2024
Thank you, Julie, for taking time to share in depth feedback from your stay. We're pleased you enjoyed the room and the updated decor. We are lucky to be in a such a great location. We look forward to welcoming you back soon!

10/10 Excellent

Jessenia, Grapevine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal!
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 25, 2024
Thank you, Jessenia, for taking time to share feedback from your recent stay. We're pleased you enjoyed your stay and rated us a 5 out of 5. We look forward to serving you again soon!

8/10 Good

james e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 26, 2024
Thank you, James E, for your score of 4 out of 5 we look forward to welcoming you back to the property soon!

10/10 Excellent

mitchell, Aledo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the thriving Southlake Town Square
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 23, 2024
Thank you, Mitchell, for taking time to share feedback from your recent stay with us. We appreciate your generous score of 5 out of 5 and look forward to serving you again soon!

6/10 Okay

Michelle, Covington

Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. Our goal is to ensure that you every guest with travelling for business or leisure has a memorable experience and regret to hear that was not the case for you.

10/10 Excellent

Ester, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 23, 2024
Thank you, Ester, for taking time to share feedback from your stay. We're pleased to see you scored us a 5 out of 5 and look forward to serving you again soon!

10/10 Excellent

Chrissy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel close to a nice upscale shopping and dining area. It was quiet and felt safe. The hotel has a coffee bar and dining area attached. Stayed here to visit a friend in the area. Would definitely recommend.
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Chrissy, for taking time to share experiences from your stay. We're pleased to see that all went well, and we look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very kind and helpful.
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Kathleen, for taking time to review your recent stay with us. We're pleased that you scored your stay at 5 out of 5 and look forward to seeing you again.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff works very hard to accommodate guests. Hotel is very nice and clean.
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Amy, for taking time to review your recent stay with us. We're pleased that you scored your stay at 5 out of 5 and look forward to seeing you again.

10/10 Excellent

leslie

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location.
Stayed 2 nights in Feb 2024
Response from Andrew Link - Front Office Manager on Feb 5, 2024
Thank you, Leslie, for taking tome to share your feedback from your stay with us. We truly appreciate your kind remarks and score of 5 out of 5. Please let us know if you have any questions or concerns and look forward to serving you again soon!

8/10 Good

Kenneth, Austin

Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time out of your day to post an online rating regarding your stay with us.

10/10 Excellent

Byron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the facilities and staff.
Stayed 1 night in Jan 2024
Response from Stacy on Feb 1, 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. We were pleased to hear that your stay was enjoyable. Your comments have been shared with our team.

10/10 Excellent

christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place would stay again
Stayed 2 nights in Dec 2023
Response from Stacy on Feb 1, 2024
Thank you for the 5 star review regarding your recent stay with us. Our goal is to ensure that every guest has a memorable stay whether travelling for business or leisure. We realize that you have a choice and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Josephine

Stayed 3 nights in Jan 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We were pleased to learn that your stay was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 2 nights in Jan 2024
Response from Stacy on Jan 30, 2024
Thank you for the perfect rating regarding your recent stay with us at the Hilton Southlake Town Square.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stacy on Jan 30, 2024
Thank you so much for taking the time out of your day to post an online rating regarding your recent stay with us. The 5 out 5 is truly appreciated. Our goal is to ensure every guest has a memorable experience whether travelling for business or leisure.

10/10 Excellent

Cassie Tatum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from Stacy on Jan 30, 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure. We were pleased to hear that you had an excellent stay with us.We realize your have a choice when travelling and appreciate you staying with the Hilton Dallas Southlake Town Square.

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew L - Front Office Manager on Jan 26, 2024
Thank your Maria for taking time to share experiences from your stay. We appreciate your generous score of 5 out of 5 and look forward to welcoming you back again soon!

8/10 Good

Theodore

Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time out of your day to post an online rating regarding your recent stay with us. Our goal is to ensure that every guest has a memorable stay whether travelling for business or leisure.

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay at this hotel when I’m in the area. Pretty good experience most of the time.
Stayed 2 nights in Jan 2024
Response from Stacy on Jan 24, 2024
AWESOME!!! Thank you for the perfect 10 regarding your recent stay with us. We realize that you have a choice while travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

Rigoberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We appreciate the perfect 5, Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet place
Nice place to stay, very comfortable and quiet!
Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time out of your day to post an online review regarding your recent stay with us. Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure. We were pleased to learn that your time with us was enjoyable.We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.

2/10 Terrible

Lindsey, Plano

Stayed 1 night in Jan 2024
Response from Stacy on Feb 5, 2024
Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure and regret this was not the case for you. We were concerned to learn that your stay was not enjoyable. Rest assured; this is not the norm for our hotel.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodating
My husband and I came to celebrate my birthday and get away for a night. We've had multiple people suggest the Hilton, and it didn't disappoint. I believe the only somewhat negative was the valet had to be called up by the front desk and the room would not go below 67 degrees. The room was very clean, well stocked (other than toilet paper), bed were comfortable. I would say, I was surprised the window opened all the way on the upper floor, but it allowed the crisp air in.
Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time to post an online review regarding your recent stay with us. Our goal is to ensure that every guest has a memorable stay whether travelling for business or leisure. We were excited to learn that your birthday get away was enjoyable. We have shared your feedback with our executive management team.We realize that you have a choice when travelling and appreciate your choosing the Hilton Dallas Southlake Town Square.

10/10 Excellent

MANOHAR

Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time to post a 5 start rating regarding your recent stay with us!!!

10/10 Excellent

Jason

Stayed 3 nights in Jan 2024
Response from Stacy on Jan 24, 2024
Thank for you for the 5 star rating regarding your recent stay with us.

10/10 Excellent

J. David

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable amenities
Stayed 2 nights in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. Our goal is to ensure every guest has a memorable experience whether travelling for business or leisure. We were pleased to learn that your stay was enjoyable.

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
AWESOME!!! We appreciate the perfect rating regarding your recent stay with us.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Response from Stacy on Jan 10, 2024
Thank you for the 5 star rating! We aim to ensure all guests experiences are memorable.