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Reviews of Spean Bridge Hotel

2 out of 5
Spean Bridge Hotel
Spean Crescent, Spean Bridge, Scotland

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 106 reviews" "
Rating 8 - Good. 36 out of 106 reviews" "
Rating 6 - Okay. 36 out of 106 reviews" "
Rating 4 - Poor. 13 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff are excellent and room was very clean and tidy had everything we needed
Stayed 1 night in Sep 2023
Response from Jane on Oct 1, 2023
Thank you for taking the time to review, we appreciate your feed back and we are glad you enjoyed your stay with us. Kind regards Jane

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Beth GM on Aug 23, 2023
Thank you for taking the time to review.We hope to see you again in the future.

6/10 Okay

Alison

Liked: Staff & service
Very friendly staff. Old building but clean. Kept in best condition possible
Stayed 1 night in Aug 2023
Response from Beth GM on Aug 14, 2023
Thank you.

8/10 Good

Daniel Maynard

Stayed 1 night in Jul 2023
Response from Beth GM on Aug 14, 2023
Thank you for taking the time to review.Your remarks are helping us to stay positive and improve wherever we might.

2/10 Terrible

MAUREEN

Stayed 1 night in Dec 2022
Response from Cathy Van Cutsem, Supervisor Spean Bridge Hotel on Dec 10, 2022
Hello,We are sorry that we haven't seen your booking earlier. The fact is that our hotel is closed from 1st November 2022 till 1st April 2023. We closed off all the rooms on all booking sites but with Expedia their seems to be a problem. For 2 weeks now we try to reach Expedia to see what the problem is, yet we can't get anyone on the phone. For example: i called last week again and it sounds occupied the whole day, today answer machine saying offices are closed. What I can say and assure you is that we didn't take any payment for this booking.In the mean time we will try to get someone on the line and hope someone will eventually mail us back.We are terrible sorry that you were standing before a closed door but as said we closed off all our rooms from the 1st of November 2022.

8/10 Good

Colin

Liked: Room comfort
Stayed 1 night in Aug 2022
Response from GM on Aug 16, 2022
Thank you for taking the time to write a review, we appreciate your feedback.

6/10 Okay

Colin

Traveled with family
Liked: Cleanliness, staff & service
Room was far too hot got what wee paid for only staid for a night
Stayed 1 night in Jun 2022
Response from Beth on Jun 27, 2022
Thank you for taking the time to review, we appreciate all feedback. We take on board any feedback we get, always looking to improve guest stays

6/10 Okay

Duncan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was staffed by a team of pleasant ladies who were very helpful. However the property has seen better days. Most of the property is in need of an input of money.
Stayed 1 night in Jun 2022
Response from Beth on Jun 10, 2022
Thank you for taking the time to write a review. We have taken on board your comments, work is in progress

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a lot of TLC but clean. The staff were very friendly and helpful and could not be faulted. The food, breakfast and dinner, was excellent and `I would recommend future guests to have their meals there. We would certainly stay there again.
Stayed 1 night in May 2022
Response from Beth on Jun 29, 2022
Thank you so much for your review, we appreciate you taking the time, and take in what we do here. We start renovations this week, so the things that can be put right will happen,

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly place that was very accommodating as we arrived later than planned, perfect for our needs.
Stayed 1 night in May 2022
Response from Beth on Jun 29, 2022
Thank you.

6/10 Okay

Nicola

Stayed 1 night in May 2022
Response from GM Beth on May 19, 2022
Thank you for taking the time to write a review. We must try an improve this score, but glad you stayed with us.

10/10 Excellent

maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spean Bridge is perfect for walkers touring and workers alike. Basic/clean hotel. yes could do with a lick of paint but we are just coming out of a pandemic ,and they have been shut for months ,looks are not every thing. and very freindly staff .who are trying there very best with the limited staff they have to cover this big hotel, ( they never stop running around bless them) ,After the last 18 months of the pandemic these guys are working there socks off to provide accomodation for all ,along with takeaway food and resturant service. basically possibly like a lot of us business owners trying to keep heads above water, Ritz it is not, but ,then i wouldnt have stayed if it was. If you want friendly service/clean basic room and awesome breakfast well worth the stay .
Stayed 4 nights in May 2022
Response from GM Beth on May 11, 2022
Thank you so much for your review, and I know the staff will appreciate your feed back too. It's so nice to feel appreciated. I will pass this on to them.

10/10 Excellent

C

Stayed 1 night in May 2022
Response from GM on May 5, 2022
Thank you so much for taking the time to review. We look forward to seeing you again in the future.

8/10 Good

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks a little poor from outside. However, the 3 rooms we had booked were very clean and all of a good size. They had just what we needed for a one night stopover. Due to a lack of staff, the bar was only available if you were eating in the restaurant. The food was good.
Stayed 1 night in Sep 2021
Response from Beth on Sep 27, 2021
Thank you for taking the time to write a review, and we thank you for your comments. We hope to see you again in the future

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Great place to stay with family 👍
Stayed 3 nights in Aug 2021
Response from GM on Aug 31, 2021
Thank you for taking the time to write a review, we are so happy your enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, hotel clean but bit worn
Stayed 1 night in Aug 2021
Response from GM on Aug 30, 2021
Thank you for taking the time to review. We appreciate it. We are working on upgrading the hotel, and hope if you return in the future you will see the difference.

4/10 Poor

gwen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont expect much
Some where to put your head while you are traveling ideally situated. Food not brilliant bar is dirty the whole place needs an extesive make over, room was very hot with no opening window but bed was big and comfortable
Stayed 5 nights in Aug 2021
Response from GM on Aug 28, 2021
I'm sorry you did not enjoy your stay as much as we would have liked. We are working on the upgrades, and take on board what you had to say. We always welcome feed back and thank you for that.

10/10 Excellent

Helen

Stayed 1 night in Aug 2021

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Nice hotel Looks a little tired on the outside but internally its good Breakfast was nice, really set us up for day's riding Staff were really friendly and helpful Lovely location. Certainly will return
Stayed 1 night in Aug 2021
Response from GM Beth on Aug 20, 2021
Thank you so much for taking the time to review, we are happy you enjoyed your stay and will look forward to seeing you again

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little tired in paces, my room had been freshly redecorated with a new carpet. Breakfast (for which I paid extra on a day by day basis) offered excellent value, and the restauarnt mealsin the evenibg are
Stayed 5 nights in Aug 2021
Response from Jane on Sep 25, 2021
Thank you for your review. we do appreciate feed back. We are glad that you enjoyed your stay at Spean Bridge Hotel and hope to welcome you back in the future. Jane

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely shabby and in need of lots of work. Although the rooms were clean, very uncomfortable bed, the facilities were very basic and not fitting of the amout we paid for 2 nights. The restaurant was bare, as was the bar, no atmosphere and smelt like a 1980s working mens club.
Stayed 2 nights in Aug 2021
Response from GM Beth on Aug 13, 2021
Thank you for your review, every review is important to us. I'm very sorry you were not happy with the room. I will be looking into how we can improve. The Restaurant and Bar are bare at this moment in time, we are trying to cut back on the possibility of Covid infection, tablecloths etc removed so the tables can easily be sanitized.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oldie, but Goodie.
Needed budget friendly accommodation for a week in the Fort William area, however our usual Travelodge/Premier Inn choice were either fully booked or prohibitively expensive. Spean Bridge Hotel came up as our cheapest alternative as my princess teenage daughter won't entertain camping any more. You can tell from the photos that it is a "old school" hotel. Our ensuite bedroom was a reasonable size and our twin beds were comfortable, with duvets. Our bathroom sported tiles dating back to the late 70's/early 80's, but the electric shower unit was up to date and everything was clean and worked as it should. The staff worked hard, were friendly & very helpful. The room came with tea making facilities and these were refreshed everyday. Having initially tried the Bridge Cafe (next door) for our first evening meal we subsequently tried the Hotel's restaurant for our 2nd night & was impressed by the service, quantity and quality of the menu. We consequently decided to eat here a further 2 evenings trying different meal options and clearing our plates everytime. The steak pie was the best I have ever tasted, full of quality steak pieces & cooked within a lovely gravy. OK so the hotel needs updating but this was reflected in the price paid & I arrived expecting this might be the case, but if value for money is more important to you than fancy foreign taps in the bathroom & an expensive vending machine in the lobby (there is a Spar shop next door) then this is a good place to stay.
Stayed 6 nights in Aug 2021
Response from GM Beth on Aug 9, 2021
Thank you so much for your review, we appreciate all reviews but very pleased you had a nice stay. Hoping of course we will see you again in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Hey, I’m not going to complain as it was the only place I could find within budget for work. That being said, it is really tired! And well overdue an overhaul! There is evidence of some work being done. My room was cheap and cheerful. And clean! And I did get two good nights kip. The staff were really nice and polite and were quite attentive. Which was a positive. The food kind of surprised me! It was actually pretty good! Cooked well! And very hearty. I would stay there again if I had too.
Stayed 2 nights in Jul 2021
Response from GM on Jul 30, 2021
Thank you for taking the time to review. We appreciate any feed back. We are chipping away and the work to be done, and hope you will stay with us again in the future

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from GM Beth on Jul 19, 2021
Thank you for taking the time to review, we appreciate feed back. We hope to see you again in the future

6/10 Okay

Derek

Liked: Staff & service
Cheap and cheerful
We have stayed here. In the past, about 10 years ago. There doesn't appear to have been any improvements since then. It's a budget hotel without any pretensions.
Stayed 1 night in Jun 2021
Response from Jane on Jul 1, 2021
Thank you for your review and we are sorry that you did not enjoy your stay with us. We have and are in the process of refurbishing the hotel at the moment.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from GM on Jun 25, 2021
Thank you for taking the time to review, we appreciate feed back and hope to see you again in the near future

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid unless desperate
We booked this online when there was little else to choose from. From the outside, it looked like it had been closed for a decade with squatters in it. Inside wasn’t that much better. The room had an ambient light.... a neon green exit sign pointing to the only door (is this really necessary?!), the beds were average and the decor ancient. If you’re looking for somewhere and you’re desperate for a bed then it does do the job. Otherwise I would stay clear of this hotel. I’m addition I felt like we were locked in during the night and unable to exit to the car. It was an unpleasant maze inside with limited introduction.
Stayed 1 night in May 2021
Response from GM on May 31, 2021
I am so sorry you were unhappy with your stay, the hotel is being re-furbished inside and out, of course all taking time. Having to close due to Covid for so long has held things up, but we are hopefully back on track now. Once again I'm so sorry you had cause to complain.

10/10 Excellent

William, Much Wenlock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely down to earth place. Really convenient for everything.
Stayed 1 night in Oct 2019
Response from Beth GM on Oct 29, 2020
Thank you for taking the time to write a review, it helps us, as we are striving to be the best we can be for guests.

8/10 Good

Verified traveler

Liked: Staff & service
Great location, great service, spacious accommodation
Stayed 1 night in Oct 2020
Response from Beth GM on Oct 12, 2020
Thank you so much for your review, especially nice as you seem to have enjoyed your stay with us. We are pleased.

6/10 Okay

Patrick

Disliked: Room comfort
weekend away
The room set up was arse about face TV was next to the bed and Awkward to watch kettle was sat on top of a chest of draws and the Plug did not safely reach the socket I did not see evidence of PAT testing on appliances towel hanger in bathroom came off the wall when i tried to lift the towel I would say room needs updating. I should have taken photos. Sticky toffee pudding on menu was steamed sponge with golden syrup, food was not overpriced and was tasty but not properly described.
Stayed 1 night in Sep 2020
Response from Jane on Sep 18, 2020
We are very sorry you were unhappy with your stay. We do do Pat Testing every year as required by regulations.We will be addressing your concerns regarding the room and the food.

4/10 Poor

Wayne

Disliked: Cleanliness, property conditions & facilities, room comfort
70s sauna themed rooms provide disappoint
very dated and tired, rooms covered in pine. scaffolding outaide hotel has been there for 3 years. avoid. Bar is very poorly stocked with no atmosphere whatsoever. Avoid this hotel at all costs if you want comfort and relaxation. if you need somewhere to stay on the North Coast 500 then eat in the Old Station Restaurant, its amazing and the staff are so friendly and helpful
Stayed 1 night in Sep 2020
Response from Jane on Sep 13, 2020
We are very sorry you were unhappy with your stay. We are in the process of updating the hotel and started on the roof last year, hence the scaffolding and then with winter and then covid-19. We will be addressing your comment on the bar being poorly stocked.

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Scottish Stopover
First appearance the hotel reception area was lovely, the bar and dining area all very clean the bedroom however was in need of a makeover, wooden cladding is in desperate need of a face-lift, window frame in need of a good clean
Stayed 1 night in Sep 2020
Response from Jane DM on Sep 8, 2020
Thank you for taking the time to review, we appreciate feed back. We will be addressing your concerns in the room and hope this did not spoil your stay.

6/10 Okay

John, London

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very tired and a bit of a relic from a bygone age (not in a good way). That the staff were very friendly and helpful didn't really make up for a very dated experience in terms of the room and food. A particular annoyance was the exceptionally-bright status LED on one of the ceiling lights, which could not be turned off and basically lit the room all night to a level which made it hard to sleep.
Stayed 1 night in Aug 2020
Response from Jane DM on Sep 8, 2020
We are sorry you were unhappy with your stay with us and will be addressing your concerns with the rooom and food. Unfortunately the green light is from the emergency light that is required in all rooms in case of power cut.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from Jane DM on Sep 8, 2020
Thank you for staying with us, we appreciate your feed back.

6/10 Okay

Verified traveler

Clean room and hot shower, wasn’t too impressed with the service n the C
Stayed 1 night in Sep 2020
Response from Beth GM on Sep 3, 2020
Thank you for taking the time to review, we take all comments seriously, and strive to improve wherever possible.

6/10 Okay

Helen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location. Needs some updating.
Was adequate for our overnight stay, but room needs some TLC. Bathroom overdue an update, half of the room lights not working. Good Covid19 measures in place and allowed you to eat food in your room.
Stayed 1 night in Aug 2020
Response from Beth GM on Aug 28, 2020
Thank you for taking the time to write your review, and thank you for your kind comments, and be assured we are working through the décor issues

8/10 Good

Dan

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2020
Response from Beth GM on Aug 24, 2020
Thank you for your review, we appreciate people taking the time, kind regards

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..
Very clean They put me in a separate building to the hotel.... very quiet.. Great fish and chips
Stayed 1 night in Aug 2020
Response from Beth GM on Aug 21, 2020
Thank you for your review, we appreciate feed back and glad you enjoyed your stay. hopefully we will see you again in the future

8/10 Good

ruben, kent, uk

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
is an ok hotel for the road and when on a budget. Breakfast was ok, the staff is very friendly.
Stayed 1 night in Aug 2020
Response from Beth GM on Aug 24, 2020
Thank you for taking the time to write your review, we appreciate feed back, and hope to see you again in the future

6/10 Okay

Leigh

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location, tired hotel
Great location but the hotel is very tired. There is work on going so maybe that will be remedied. We stayed in a chalet at the beck of the hotel and it suited my needs perfectly - 1 night grab and run. Not sure more than two or three nights would be feasible
Stayed 1 night in Aug 2020
Response from GM on Aug 19, 2020
Thank you for your review, yes the improvements are on-going, and we hope to get through it all asap. Covid-19 held us up but now we hope to progress.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
One night stay
A one night stay to break journey home. I was pretty much the only guest as hotel not busy due to Covid. Room was clean, tidy and comfy. Staff friendly and good price. Food was good snd fast service.
Stayed 1 night in Aug 2020
Response from GM on Aug 19, 2020
Thank you for your review, we appreciate you taking the time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Basic but fine for the price. Lovely receptionist and bar man. Enjoyed chatting with the locals and the room was clean.
Stayed 1 night in Aug 2020
Response from GM on Aug 17, 2020
Thank you for taking the time to write your review, we appreciate it, and glad you had a nice time

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from GM on Aug 19, 2020
Thank you for your review, we appreciate you taking the time.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was traveling for business, solo. I bought on price so OK. The annex I was in had no lock on the external door so open via the untended car park to the street.
Stayed 2 nights in Jul 2020
Response from GM on Aug 5, 2020
This is being dealt with, thank you for taking the time to write this review

2/10 Terrible

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would rather stay at a homeless shelter
Would not stay again. We were put in one of the duplexes out back. The unit was not level, no breeze and no AC. Very loud, if anyone walks by and talks at all. Overall condition is shoddy. Felt like I was sleeping downhill all night and the mattress was a 4 inch this spring type with no cushion. Very rough. We stayed due to being the only place with rooms in town. We now know why. I would drive an hour to get a different hotel. Too that off with paying a premium and no breakfast included. Rough night for a bunch of money.
Stayed 1 night in Sep 2019
Response from Jane on Sep 25, 2019
We are very sorry you were unhappy with your stay in the Chalet room you booked with us. We will be checking out the mattress and all other items on your review. The hotel is in the process of refurbishing and updating. We thank you for your review which we take very seriously.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Beth on Aug 17, 2019
Thank you for taking the time to post a review, we appreciate it.

8/10 Good

Hermarnie

Liked: Cleanliness, room comfort
Lovely evening meal. Breakfast not worth the money. Comfy room
Stayed 1 night in Jun 2019
Response from Beth on Jul 3, 2019
Thank you for taking the time to write your review. I will be taking a look at the breakfast service, I am so glad your room and evening meal were to your satisfaction. I hope I can look forward to seeing you again in the future

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down,dillapitared structures. staff was great and food was good.
Stayed 1 night in Jun 2019
Response from Beth on Jun 19, 2019
Thank you for your comments and for taking the time to write your review. We are working on the décor and hope to have the hotel up to date without losing the history of the old building.

6/10 Okay

Alice

Disliked: Property conditions & facilities, room comfort
Hotel has seen better days
We have stayed in a twin room in the main building. The whole place hasn’t been touched since the 80’s. Not really comfortable. Granted, we have booked it for one night very last minute during our roadtrip around Scotland as a cheapest option in the area under the imptrssion, we can’t do better for £60 per night! We have found twin rooms for £35-40 a night in a hostel around Loch Ness. Room is all new, refurbished clean and with ensuite shower. So considering we have paid double for this room with less comfort, no wifi in the room and further away from tourist attractions - I do not recommend.
Stayed 1 night in May 2019
Response from Beth on May 15, 2019
I am sorry you were not totally satisfied, but thank you for your review, we are looking into refurbishing the rooms, so all comments are taken seriously and helps with our decisions. Thank you

6/10 Okay

Ken

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Beth on Mar 4, 2019
Thank you for taking the time to write a review, it is appreciated