Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Fairly good downtown hotel

Posted Aug 18, 2014
Pros: Clean, close to several good restaurants
Location: INB performing arts theater is across the street, and it is a short walk to the Spokane River and Falls
Needed a decent hotel close to I-90 as we were traveling through. Check-in was easy and the front desk staff was helpful throughout. The ceilings and floors seemed a bit thin, or else the people staying above us were moving furniture around, because we needed to contact the front desk and notify them about the noise. Walls seemed decently thick, though.
4 out of 5
Recommended
for Everyone
by A verified traveler from South King County, WA

Newly renovated room

Posted Aug 12, 2014
Located downtown our room was newly updated with new carpet, furnishings and a refrigerator. The bed was very comfortable and the AC unit was quieter than those in some other rooms that we have stayed in. We found it deserving of the plus designation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Walla Walla, WA

Very Nice

Posted Aug 10, 2014
Pros: Clean rooms, comfy beds, service, people.
Location: Very close to the downtown Spokane and the park. We were able to walk every where did not use our car once.
I really enjoyed our stay. The motel was clean and the people were very nice.
Comment from Hotel Management
Aug 11, 2014 by Dany, Hotel Management
We're so happy you enjoyed your stay with us! We pride ourselves in our great housekeeping staff and front desk staff! I'll make sure to let everyone know what you had to say. Thanks so much!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2014
Stay was great.....not a lot of noise, very quiet hotel and clean!
Comment from Hotel Management
Aug 11, 2014 by Dany, Hotel Management
Thank you for choosing Best Western Plus City Center for your recent stay in Spokane! We're so happy that you had a great stay - thanks for letting us know about it. We hope to see you again real soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Clean and comfortable but not perfect

Posted Jul 31, 2014
The beds were comfortable. The staff was nice. The rooms were clean when we got there but the refrigerator was not workinf and we only found out until after our food spoiled. They said they couldn't do anything about it which was disappointing. They changed the sheets but didn't vacuum. So overall our kids were happy, we slept fine but we were hoping for better response to the broken fridge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2014
Great hotel and staff But Expedia did not tell us the name had changed from Travel lodge
Comment from Hotel Management
Aug 11, 2014 by Dany, Hotel Management
Hi! Unfortunately Expedia hadn't notified you of the change - we have rebranded from Travelodge to Best Western Plus City Center! Same great staff, same location, and tons of renovations! Thanks for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
We had an overnight stay and the hotel location was perfect.
Comment from Hotel Management
Aug 11, 2014 by Dany, Hotel Management
Hi! Thanks for staying with us and for taking the time to let us know about your recent stay! We're so happy you found our location perfect - tthe Convention Center and INB, tons of restaurants, pubs, and shopping, right within walking distance! Come see us again soon!
2 out of 5
by A verified traveler

Posted Jul 21, 2014
The room was not very clean. It had mismatched towels in the bathroom, the shower clogged with water when used, the mirror had smudge marks all over it. It seemed like the room just wasn't cleaned at all prior to use. It was also right on a busy street, which made it really noisy.
Comment from Hotel Management
Aug 17, 2014 by Dany, Hotel Management
Hello, Thank you for taking the time to give us some feedback on your recent stay with us. We are sorry to hear that we did not meet your expectations. Guest satisfaction is extremely important to us. We will definitely use your review as a training exercise with our housekeeping staff and we hope that you give us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler

It is downtown

Posted Jul 16, 2014
We enjoyed our stay. I gave it a 3 though due to the water, while I was taking a shower, it took forever to warm up, then got really hot after being in the shower for at least 5 minutes. It was a bit unpredictable. The rest of the hotel was great
Comment from Hotel Management
Aug 12, 2014 by Dany, Hotel Management
We're glad you enjoyed your stay with us! Looks like you had some issues with the water - next time should you have anything that we can help you with, please do let us know so that we can ensure that your stay is comfortable! See you soon!
Comment from Hotel Management
Aug 12, 2014 by Dany, Hotel Management
We're glad you enjoyed your stay! So sorry you experienced some problems, but it's great to hear that the rest of your stay was great. If you'd like to further discuss this issue, we'd be glad to. Thanks so much!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Great Hotel in the Heart of Spokane Washington

Posted Jul 16, 2014
Pros: What we like most about this hotel was its location and easy access to Spokane's top tourist attractions: http://washingtonstate.ca/spokane/ .
Location: Spokane is a beautiful city! Riverfront Park, Spokane Falls, the Spokane Arena and the downtown shopping and restaurant district are all nearby.
Having heard that Spokane is a very nice place, we looked for a reasonably priced hotel in the city centre. The Best Western Plus City Center was located across the street from the Spokane Conventional Centre and just a block away from the Spokane Performing Arts Centre so decided to try it out. We weren't disappointed! The room were clean, the breakfast was good and the wireless internet access worked well. It was also nice to have free parking in the city centre.
Comment from Hotel Management
Aug 12, 2014 by Dany, Hotel Management
We're so happy you chose to stay with us! Indeed, our location is key and we're just blocks away from everything you'll want to do downtown! We do have a number to call our internet help desk - if you ever experience a problem again please ask them to fix it up for you! Thanks again for staying with us and taking the time to review your stay!