Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted May 12, 2015
Pros: The location in comparison to Gonzaga within walking distance
Great location nice rooms would recommend to stay here
Comment from Hotel Management
May 15, 2015 by Bailie, Hotel Management
Thanks for staying with us downtown in Spokane! Word of mouth is the best advertising and we love it when our guests tell others about our property - thank you! We love our location too! Glad you chose to stay with us, and we're so happy you were happy during your stay! Thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Great location in City Center

Posted Apr 21, 2015
Pros: I love the location...easy walk to everything AND free parking! Nice selection at breakfast, Not just carbs.
Cons: Maybe hot oatmeal w/toppings at breakfast.
Location: Convention Center and Riverside Park just across the street. The Mall and sipping a Blue Martini during Happy Hour at Rock City a 10 minute walk away.
We have stayed at this hotel several times and keep coming back. Always appreciate the friendliness of the front desk folks and the breakfast buffet lady.
Comment from Hotel Management
Apr 29, 2015 by Bailie, Hotel Management
Thank you for your loyalty! We love it when we get to know our guests! Thanks for letting us know how we did! See you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Our room was very clean and the staff was friendly
Comment from Hotel Management
Mar 18, 2015 by Bailie, Hotel Management
Thanks for staying with us at the Best Western Plus City Center! We're so happy we met your expectations on room cleanliness and staff friendliness! We hope we get to see you again real soon!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 2, 2015
Pros: The location and the parking garage were excellent.
We were in town for basketball games north of town. I enjoyed this hotel better than the options in North Spokane. The 40 minute drive to Deer Park wasn't too bad...Staff was friendly and the food was good at breakfast. We missed having a pool or hot tub, but realistically didn't have time to use them. The road noise wasn't that bad...Loved being able to walk to the Gonzaga game!
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for staying with us and for taking the time to write in about your recent stay. Indeed, our location is great - lots of our guests choose to stay here with us in the downtown core even if they are in town for something that's not downtown - because of all the great things within walking distance. We're happy you chose to stay with us! Thanks so much!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 16, 2015 on Hotels.com
Comment from Hotel Management
Feb 27, 2015 by Dany, Hotel Management
We know everyone is busy, so we wanted to thank you for taking the time out to rate your recent stay with us! Thanks for choosing Best Western Plus City Center!
4 out of 5
Recommended
for Business Travelers
by Stephanie I.from richland wa

wonderful stay

Posted Feb 15, 2015 on Hotels.com
This place was wonderful, the front desk was very helpful on finding a place to eat that was in walking distance from the hotel. The breakfast was good. Our room was nice also
Comment from Hotel Management
Feb 27, 2015 by Dany, Hotel Management
With our location right downtown in the heart of all the action, there are countless restaurants, pubs, plus shopping within close walking distance. There are many local places that we love to send our guests to for a unique to Spokane experience! We hope you come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Creston, B.C.

Right close to the Arena

Posted Feb 14, 2015
Pretty easy to find, happy and helpful employees. Big clean and comfy rooms. Great coffee and cookies at night and a wonderful hot breakfast in the AM. Only thing is we wished we were told about their garage parking as we had a unfortunate incident with someone throwing a burrito on our car from a balcony sweet :( but a helpful employee helped us clean it up. Otherwise a great stay. Very close to many restaurants and bars, and not far from Spokane Arena.
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for staying! We're so happy you liked our staff - they are one of the major assets that set us apart from the rest! We love our location and so do all of our guests, we're happy that you were able to easily get to your event at the Spokane Arena. Thanks for writing in!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Ideal Location

Posted Feb 9, 2015
Pros: perfect place for exploring Downtown Spokane
Cons: The only issue we had was running out of hot water
Location: This is walking distance from shopping , shows , restaurants and the Spokane Pavilion .. We found the best pizza ever at Rocky Rococos ......
This hotel was clean and quiet .. The staff was very friendly and helpful. It is perfectly located and everything was in walking distance.. The breakfast was nice , it has a clean laundry facility , gym .. We will stay definitely stay here on our next trip to Spokane ...
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
With all the lodging to choose from downtown in Spokane we're so glad you chose to stay with us at the Best Western Plus City Center downtown in Spokane! We're so happy we get to see you again too! Thanks for letting us know how we did, and we'll see you soon!
4 out of 5
Recommended
for Business Travelers
by Matthew

Posted Feb 9, 2015 on Hotels.com
Comment from Hotel Management
Feb 27, 2015 by Dany, Hotel Management
Thanks for staying with us and thanks for your review!
5 out of 5
Recommended
for Families
by Devonfrom Sandpoint, Idaho

Friendliest staff

Posted Feb 4, 2015 on Hotels.com
The hotel staff was the friendliest ever. Everyone continued to ask us how the concert was as well as how our stay was going, felt at home.
Comment from Hotel Management
Feb 6, 2015 by Dany, Hotel Management
We strive to be your home away from home, and our small staff enables us to get to know all of our guests. We're happy when you are and we're glad we could accommodate you during your recent stay in downtown Spokane. Hope to see you soon!