Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Great location in City Center

Posted Apr 21, 2015
Pros: I love the location...easy walk to everything AND free parking! Nice selection at breakfast, Not just carbs.
Cons: Maybe hot oatmeal w/toppings at breakfast.
Location: Convention Center and Riverside Park just across the street. The Mall and sipping a Blue Martini during Happy Hour at Rock City a 10 minute walk away.
We have stayed at this hotel several times and keep coming back. Always appreciate the friendliness of the front desk folks and the breakfast buffet lady.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Our room was very clean and the staff was friendly
Comment from Hotel Management
Mar 18, 2015 by Bailie, Hotel Management
Thanks for staying with us at the Best Western Plus City Center! We're so happy we met your expectations on room cleanliness and staff friendliness! We hope we get to see you again real soon!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 2, 2015
Pros: The location and the parking garage were excellent.
We were in town for basketball games north of town. I enjoyed this hotel better than the options in North Spokane. The 40 minute drive to Deer Park wasn't too bad...Staff was friendly and the food was good at breakfast. We missed having a pool or hot tub, but realistically didn't have time to use them. The road noise wasn't that bad...Loved being able to walk to the Gonzaga game!
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for staying with us and for taking the time to write in about your recent stay. Indeed, our location is great - lots of our guests choose to stay here with us in the downtown core even if they are in town for something that's not downtown - because of all the great things within walking distance. We're happy you chose to stay with us! Thanks so much!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Creston, B.C.

Right close to the Arena

Posted Feb 14, 2015
Pretty easy to find, happy and helpful employees. Big clean and comfy rooms. Great coffee and cookies at night and a wonderful hot breakfast in the AM. Only thing is we wished we were told about their garage parking as we had a unfortunate incident with someone throwing a burrito on our car from a balcony sweet :( but a helpful employee helped us clean it up. Otherwise a great stay. Very close to many restaurants and bars, and not far from Spokane Arena.
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for staying! We're so happy you liked our staff - they are one of the major assets that set us apart from the rest! We love our location and so do all of our guests, we're happy that you were able to easily get to your event at the Spokane Arena. Thanks for writing in!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Ideal Location

Posted Feb 9, 2015
Pros: perfect place for exploring Downtown Spokane
Cons: The only issue we had was running out of hot water
Location: This is walking distance from shopping , shows , restaurants and the Spokane Pavilion .. We found the best pizza ever at Rocky Rococos ......
This hotel was clean and quiet .. The staff was very friendly and helpful. It is perfectly located and everything was in walking distance.. The breakfast was nice , it has a clean laundry facility , gym .. We will stay definitely stay here on our next trip to Spokane ...
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
With all the lodging to choose from downtown in Spokane we're so glad you chose to stay with us at the Best Western Plus City Center downtown in Spokane! We're so happy we get to see you again too! Thanks for letting us know how we did, and we'll see you soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Very comfortable and clean.

Posted Jan 21, 2015
Wonderful visit. Coffee and tea served all day in the lobby. complimentary breakfast served every morning. The staff was very hospital and accommodating.
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for letting us know about your stay with us! Our guests love our big breakfast, we're glad you did as well. I'll let our staff know about the nice things you had to say, thank you!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 16, 2015 on Hotels.com
Comment from Hotel Management
Feb 6, 2015 by Dany, Hotel Management
Thanks for choosing Best Western Plus City Center for your recent stay in Spokane, and for taking the time to post your review. We hope you come see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient,inexpensive

Posted Jan 10, 2015
Pros: friendly, covenient
Cons: sound proofing from outside traffic noise
Location: walk away from many downtown bars, restaurants
overall good value. needs some better sound-proofing from outside traffic noise
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
We're glad you stayed with us during your trip to downtown Spokane! Since we're right downtown there is some hustle and bustle, but on the plus side, we're so close to so many great things! Thanks for staying with us and for letting us know about your stay. See you next time!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

pleasant surprise

Posted Jan 10, 2015 on Hotels.com
The staff was very helpful during our short stay. The hotel was very warm and welcoming considering it was on a busy corner in downtown.
Comment from Hotel Management
Feb 6, 2015 by Dany, Hotel Management
We know that there are many choices of hotels in the downtown area, and we're so happy you chose us! Our staff is definitely one of our best assets - we're glad we could help you during your stay! Thanks for the nice things you said about your recent visit and for choosing Best Western Plus City Center.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom idaho

Easy and relaxed stay

Posted Jan 8, 2015
Indoor parking was nice surprise. Not the best neighborhood, but it felt safe. Very helpful staff! Heater was a little loud, but that's the only complaint. Would stay there again.
Comment from Hotel Management
Mar 6, 2015 by Dany, Hotel Management
Thanks for staying with us! We're glad you felt safe, there's tons people around since we're right in the downtown core and everything is in such close walking distance. We love our staff too! We're glad you're going to be coming to see us again, hopefully soon!