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Reviews of Holiday Inn Spokane Airport, an IHG Hotel

3 out of 5
Holiday Inn Spokane Airport, an IHG Hotel
1616 Windsor Drive, Spokane, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 460 out of 895 reviews" "
Rating 8 - Good. 278 out of 895 reviews" "
Rating 6 - Okay. 93 out of 895 reviews" "
Rating 4 - Poor. 40 out of 895 reviews" "
Rating 2 - Terrible. 24 out of 895 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Angelina, Albany

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Spokane for our daughters soccer games. This property is undergoing repairs. Everything about it was dirty, dingy, and just unclean. Had we known we would’ve stayed elsewhere. It felt like a cheap motel. Floors were gross, elevator had a blanket covering the inside, walls were patched up. Breakfast was gross. My hubby went to use the hot tub during normal business hours and was shunned by one of the parolee construction workers. Just stay somewhere else.
Stayed 1 night in Apr 2024

6/10 Okay

Srivathsan

Traveled with family
Liked: Property conditions & facilities
Property is fine for a 3-star. Not much around.
Stayed 3 nights in Mar 2024
Response from gm on Apr 17, 2024
Thank you for your feedback

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

Kerry

Traveled with family
Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for the great review of the Holiday Inn Spokane Airport!

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights, room was newly redone and looked really nice. Bed comfy!
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you so much for your feedback

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thanks for the great review!

4/10 Poor

Katharina

Business traveler, Traveled with family
Disliked: Property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from GM on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Holly

Stayed 1 night in Feb 2024
Response from GM on Mar 27, 2024
Thanks for the great review!

10/10 Excellent

Robin, Ellensburg

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, comfortable and clean.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you so much for the great review!

6/10 Okay

Holly

Liked: Staff & service
Disliked: Cleanliness
Stains on chair & ottoman in room. Stains on lobby chairs. Unfortunate that the hotel shuttle isn’t 24 hours. Staff was very friendly!
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for your feedback

2/10 Terrible

Laurette

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrendous.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Thank you for your feedback

10/10 Excellent

Cindy

Liked: Staff & service, amenities, property conditions & facilities
Incredibly clean and friendly and the price
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Thank you so much for the great review!

2/10 Terrible

Hana

Stayed 1 night in Jan 2024
Response from GM on Mar 27, 2024
We apologize for not meeting your needs.

4/10 Poor

Teri

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Very disappointed
I was not impressed. Was told it was a suite with a separate living area. I was given a 2 queen room which wasn’t what I paid for. And not offered anything else when I called front desk to ask about it. The beds were so uncomfortable, the microwave was old and missing the piece with wheels that holds the plate and rotates it. Just not worth the money I paid for it.
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Thank you for your feedback

8/10 Good

Kc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent, but a bit disappointed with the room. Couldn't close the curtains to block out the morning sun, the TV was at an odd angle, and wasn't informed ahead of time that the pool was closed. The pool/hot tub was the reason we booked the room.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you so much for your feedback

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Thank you so much for the great review!

4/10 Poor

Falene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
Thank you for your feedback

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looked clean and well maintained. Service was excellent. I will definitely return and also recommend them to
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you so much for the great review!

8/10 Good

Jason

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hot tub and pool were closed 😩
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Thank you so much for your review. We apologize the weather created a leak which caused the pool closure. We are working on getting this corrected.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
We enjoyed our stay here. The room was clean, the beds were comfortable. Staff were friendly. The location was where we needed it to be. I would say the only negative was the breakfast was sad with not many options but there are many food options just down the road. If you are looking for a clean hotel with great staff in a quiet location this hotel is for you.
Stayed 2 nights in Dec 2023
Response from GM on Dec 21, 2023
Thank you so much for the great review! We hope you will revisit us after our renovation is completed in July.

8/10 Good

Kris

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pool closed
Very disappointed. Booked it for th wool and it was closed. Not listed on site.
Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
Thank you for your feedback. We apologize that the pool was closed due to a safety issue. While we cannot anticipate these issues we will try and be more proactive in the future

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
Thank you so much for the great review of the Holiday Inn Spokane Airport

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Thank you for the great review

8/10 Good

Stephanie

Business traveler
Liked: Staff & service
Bathroom floor and shower weren’t cleaned properly, otherwise a nice stay.
Stayed 1 night in Nov 2023
Response from GM on Dec 8, 2023
Thank you for your feedback

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Nov 2023
Response from GM on Dec 8, 2023
Thank you so much for the great review of the Holiday Inn Spokane Airport

8/10 Good

John, Oliver

Liked: Staff & service
we were happy to stay
Stayed 1 night in Nov 2023
Response from GM on Dec 8, 2023
Thank you for your kind review

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating!
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you so much for the great review of the Holiday Inn Spokane Airport!

8/10 Good

Warren

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for your feedback

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Breakfast had good options, but wasn’t very warm.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Thank you for the great review

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great help!!
Stayed 1 night in Oct 2023
Response from GM on Nov 14, 2023
Thanks so much for staying with us!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Thank you for choosing the Holiday Inn Spokane Airport for your stay

10/10 Excellent

Jerry

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Thank you so much for the great review!

8/10 Good

Lorrie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Thank you so much for your kind review of the Holiday Inn Spokane Airport

4/10 Poor

Tiffani

Stayed 1 night in Oct 2023
Response from GM on Nov 14, 2023
Thanks so much for your feedback

8/10 Good

Audrey

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thank you so much for staying with us

10/10 Excellent

DENISE, Pullman

Liked: Staff & service, property conditions & facilities
The shuttle drivers were very helpful, pleasant and good drivers. It was a very quiet night's sleep. The breakfast was very good and all the help very cheerful and competent.
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thank you for the great review!

8/10 Good

Twyla

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thank you for the feedback

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thank you for the kind review of the Holiday Inn Spokane Airport

6/10 Okay

Juan

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you so much for your feedback

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in- friendly staff
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thanks so much for the great review f the Holiday Inn Spokane Airport!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Clean! Clean! Cleanliness is my number one decision on staying in a hotel. Everything was modern, the beds were surprisingly comfortable, and the front desk accepted my DoorDash order. That earns the front desk 5 stars just for that. Everyone I encountered was friendly and helpful. The free airport shuttle was also great bo is. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thanks for the great review!

8/10 Good

Carson

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the kind review

6/10 Okay

Lovell

Stayed 2 nights in Sep 2023
Response from GM on Oct 23, 2023
Thank you so much for your feedback

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Thank you for the great review of the Holiday Inn Spokane Airport

8/10 Good

Ralph

Stayed 1 night in Sep 2023
Response from GM on Oct 18, 2023
Thanks for the great review!

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from GM on Sep 22, 2023
Thank you for the great review of the Holiday Inn Spokane Airport!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport decent price
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Thank you so much for the kind review!

4/10 Poor

Susan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good. Hotel is under repair. No restaurant , in need of updating. AC/heater needs repair.
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 15, 2023
Thanks for the great review of the Holiday Inn Spokane Airport!

8/10 Good

John, HIGGINSVILLE

Traveled with partner
Liked: Staff & service
Most was OK, facility was a bit dirty but not terrible
Stayed 1 night in Sep 2023
Response from GM on Sep 13, 2023
Thank you so much for your feedback