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Reviews of The Davenport Lusso, Autograph Collection

3.5 out of 5
The Davenport Lusso, Autograph Collection
808 W. Sprague Ave, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 973 reviews" "
Rating 8 - Good. 239 out of 973 reviews" "
Rating 6 - Okay. 77 out of 973 reviews" "
Rating 4 - Poor. 31 out of 973 reviews" "
Rating 2 - Terrible. 6 out of 973 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really like the security door to get into the building! Love the cookies and brittle!
Stayed 1 night in Mar 2024
Response from Front Office Management on Mar 12, 2024
Thank you for your feedback

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been coming to this hotel for decades and love the bed, tub, etc. We didn't like the mandatory amenity fee good only for that evening, not even for the next morning. As an option it could be good.
Stayed 1 night in Mar 2024
Response from Front Office Management on Mar 3, 2024
Thank you for providing us with your valuable feedback. We would like to assure you that we can arrange for a voucher swap for the following day, without any inconvenience on your part.

10/10 Excellent

Julie

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 3, 2024
Thank you for your feedback!

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff seemed to care about our comfort. The locatation is great. We only wished that our matress wasn't so overly soft.
Stayed 2 nights in Feb 2024
Response from Front Office Management on Feb 21, 2024
Thank you for your feedback. We are able to place boards under the mattress to make them firmer for guests. Next time you visit, just let us know, and we will be happy to place that board under the mattress for you.

10/10 Excellent

Bob

Stayed 1 night in Feb 2024
Response from Front Office Management on Mar 23, 2024
Thank you for your feedback

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Front Office Management on Mar 23, 2024
Thank you for your feedback

10/10 Excellent

JD, Bremerton

Stayed 3 nights in Jan 2024
Response from Front Office Management on Mar 23, 2024
Thank you for your feedback

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Davenport is an exceptional value.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Robert,We're delighted that you find The Davenport Lusso, Autograph Collection to be an exceptional value! Providing value and quality to our guests is important, and we appreciate your positive feedback. We look forward to welcoming you back for more exceptional stays in the future!

6/10 Okay

Tanya, Sandpoint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Davenport many times. This was our first time at the Lusso. Overall the hotel is nice. A few problems with the room. Particularly the bathroom. The lighting is terrible. There is no way to control and the light around the sink and makeup mirror were more like a nightlight. The shower is extremely unsafe to get into. Difficulty getting into the tub and it was extremely slippery. We both almost fell. The room was lovely and very quiet which we did appreciate. The Pub downstairs also closed earlier than we expected. It was New Year's and it closed at 9. We came back to the hotel to get food and nothing was available in either restaurant. Both restaurants were closing up. Very inconvenient for all of the guests still roaming around.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Tanya,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our quiet rooms added to your experience. However, we apologize for any issues with the bathroom; we will immediately speak with our maintenance team to resolve this concern. We are also sorry for any disappointment with the dining hours and will speak internally about your review. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

6/10 Okay

Henry

Liked: Cleanliness, room comfort
Getting Old
Hotel is starting to look run down. TV did not work for 2 of 3 days. Gave us a $25 food credit. Not enough. Have stayed in the past. Marriott ownership has really dumbed down the property.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Henry,We appreciate you sharing your constructive feedback. It's unfortunate you were disappointed with certain aspects of your stay, and our maintenance team will research your TV concern. We'll remain focused on keeping our property well-maintained, and we hope you'll consider giving us a second chance.

10/10 Excellent

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rode our bicycles over from Coeur d’Alene and this was the perfect place to stay. Walking or riding distance to lots of restaurants, shopping, and things to do. Will definitely stay there again!
Stayed 1 night in Sep 2023
Response from General Manager on Dec 12, 2023
Dear Jamie,We're so happy to know that you had an excellent time with us and that our location was perfect for your needs. Thank you, and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Spokane
Beautiful hotel, professional staff, perfect location, very clean; a wonderful stay as it has been in the past.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
We are honored to be your favorite hotel in Spokane! Feedback such as yours brightens our day as it lets us know we're providing an experience that our guests value. We will continue to keep up the great work at The Davenport Lusso, Autograph Collection!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, friendly service, though it was impossible to find a temporary spot to unload our car.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Donna,Thank you for your compliments on our beautiful property and friendly staff. We're glad you enjoyed your visit, and we appreciate your feedback about temporary parking. The next time you're in town, please come see us again at The Davenport Lusso, Autograph Collection!

10/10 Excellent

Jody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 19, 2023
Thank you for your feedback!

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on Nov 12, 2023
Glad to hear that you enjoyed your stay, we hope that you will stay with us again soon!

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities
Huge room!
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 3, 2023
It was an honor to have you join us at The Davenport Lusso Autograph Collection. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely inside, property surrounding seemed unclean and didn't feel safe.
Stayed 1 night in Oct 2023
Response from Front Office Management on Oct 29, 2023
Thank you for your feedback

4/10 Poor

Rebecca

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Office Management on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Management on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Amber

Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 18, 2023
Thank you for your feedback!

6/10 Okay

Jody

Stayed 1 night in Oct 2023
Response from Front Office Management on Oct 17, 2023
Thank you for your feedback

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Management on Sep 24, 2023
Thank you for your feedback

10/10 Excellent

Beverly, Victoria

Stayed 2 nights in Sep 2023
Response from Front Office Management on Oct 4, 2023
Thank you for your feedback

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Management on Sep 5, 2023
Thank you for your feedback

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place, Fabulous staff!
Stayed 2 nights in Aug 2023
Response from Front Office Management on Sep 20, 2023
Thank you for your feedback

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office Management on Aug 30, 2023
Thank you for your feedback

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expence
Very comfortable room and bed. Other than the cost we enjoyed the visit. The valet parking was way too expensive when you realize a tip is expected.
Stayed 1 night in Aug 2023
Response from Front Office Management on Aug 22, 2023
Thank you for your feedback

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Lusso
3 days of Vaca in Spokane…hot hot hot weather but the Davenport hotels are wonderful.
Stayed 3 nights in Aug 2023
Response from Front Office Management on Aug 20, 2023
We appreciate your valuable feedback and are thrilled to hear that you had a wonderful experience.

10/10 Excellent

Bassem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Office Management on Aug 16, 2023
Thank you so much for the feedback

10/10 Excellent

Henry, Moscow

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Lusso. The one drawback was self-parking, it was difficult to find parking nearby.
Stayed 1 night in Aug 2023
Response from Front Office Management on Aug 14, 2023
Thank you for the feedback

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Office Management on Aug 2, 2023
Thank you for your feedback

10/10 Excellent

Tracy

Stayed 1 night in Jul 2023
Response from Front Office Management on Aug 2, 2023
Thank you for your feedback

10/10 Excellent

Kristine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this was an older historic-looking building. The bed was super comfortable and there were long windows looking out on to the street below. The bathroom was gorgeous. They've obviously done some really top notch renovations. The staff was super nice, and allowed me an extra hour for check out. The only thing I didn't really like that much was the parking situation. There is one parking garage for all the Davenport properties, and while it wasn't that far away, it was far enough away that walking at night was a little unnerving by myself because of some of the unsavory characters i encountered. However, they mostly just talked to themselves, and I wasn't bothered by anyone, it was just not totally comfortable. But they do have valet service, which I might consider next time because the hotel itself was amazing!
Stayed 1 night in Jul 2023
Response from Front Office Management on Jul 26, 2023
Thank you very much for the wonderful feedback. We are thrilled to hear that you had a great stay with us.

6/10 Okay

Sandra

Traveled with family
Parking not on site, online description is parking onsite…
Stayed 5 nights in Jul 2023
Response from Front Office Management on Jul 12, 2023
Thank you for your feedback

8/10 Good

Cheydene

Liked: Cleanliness, staff & service
Shower had mold
Stayed 1 night in Jul 2023
Response from General Manager on Jul 15, 2023
Dear Cheydene,We are very grateful we had the opportunity to host you, and your high rating is appreciated. Our housekeeping team has been notified of your comment so that this can be looked into. Guest insights truly help us know where we need to refocus efforts, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, friendly staff, great value. Spokane at its best.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 21, 2023
Thank you for your feedback!

8/10 Good

Megan

Business traveler
Liked: Cleanliness, staff & service
I love how this historic building has been repurposed. Staff here are hands-down the best anywhere. My only complaint is the bed and pillows - far too soft and squishy.
Response from Front Office Management on Jun 14, 2023
Thank you for your feedback

4/10 Poor

Jake

Disliked: Staff & service
They advertise EV charging, but the staff gave confusing directions to access it and then was given the runaround with conflicting info from the staff at the location I was directed to. Also the bedside lamps were controlled by a switch that also powers a fixed ceiling light so you can’t use the plugs on them for charging your phone overnight, nor can you turn them off from bed otherwise you’d have a ceiling light on all night. Finally there was a hole in the ceiling in the bathroom.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 7, 2023
Thank you for taking the time to reach out and leave us feedback. We will follow up with the front office staff so that they can give better directions to the EV chargers. I am sorry about the confusing setup in the room regarding the lamps and ceiling lights. I will have engineering address the hole in the bathroom ceiling. Again, thank you for reaching out. We are sorry for the issues you experienced during your stay.

6/10 Okay

Sarah

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
Underwhelming
We've stayed in the Lusso a few times since 2011 and have seen a definite decline in the hotel since that first stay. It's hard to pinpoint what, exactly has changed, but the whole thing just seems shabbier overall. There was dust in the folds of the curtains, the fridge froze everything we put in it, the wifi wasn't working at all (when I called reception they said it was "patchy" over all their properties, but mine flat-out didn't work the entire weekend and I had to use a hotspot, which also didn't get great reception). The Lusso also feels a bit lost in the shuffle of downtown when it comes to eating and amenities. It has no dedicated restaurant, and while the attached pub is okay and was willing to let us take up drinks and cutlery, it wasn't easy to order room service. There's no spa or gym or anything extra either, which for a hotel only a few dollars cheaper than the Davenport seems odd. I'm not sure if you can use the facilities there while staying at the Lusso, but even if you can, it's not the same as having these things on the same property. I guess I'd say this place is okay, but if you're going to spend this kind of money, stay at the historic Davenport!
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jun 7, 2023
Thank you for taking the time to leave us feedback. I apologize for the issues you experienced during your stay. The dust in the room is not typical and it sounds like you were given a faulty fridge. The Wi-Fi was having issues this week, unfortunately, and we were in the process of having it fixed. I apologize that the front desk agent was unable to give you any alternatives during this time. Again, we appreciate your feedback. Thank you for reaching out.

8/10 Good

Joel

Stayed 2 nights in May 2023
Response from Front Office Management on Jun 19, 2023
Thank you for your feedback

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 2 nights in May 2023
Response from Front Office Management on May 23, 2023
Thank you for your feedback

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The woman at the front desk could have been a bit more pleasant, welcoming and informative.
Stayed 1 night in May 2023
Response from Front Office Management on May 15, 2023
Thank you for your feedback.

8/10 Good

Larry

Stayed 1 night in May 2023
Response from Front Office Management on May 30, 2023
Thank you for your feedback

10/10 Excellent

Kiffen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the windows opened a bit tonket fresh air in on a nice day. Otherwise, beautiful hotel and super convenient to our concert.
Stayed 1 night in Apr 2023
Response from Front Office Manager on May 2, 2023
Thank you so much for your feedback!

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plush and opulent
The hotel was very gorgeous. Antique-ish. It is what you should expect from such a plush hotel. Only complaint, the pillows are really soft and the bed is as well. Very helpful and understanding staff. Would stay again.
Stayed 1 night in Apr 2023
Response from Front Office Management on May 1, 2023
Thank you for your feedback. We are so thrilled you enjoyed your stay with us.

8/10 Good

Bethany J., Snohomish

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a charming hotel with spacious room. The only downside was offsite parking which was quite a pain.
Stayed 3 nights in Apr 2023
Response from Front Office Management on May 1, 2023
Thank you for your feedback.

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on May 18, 2023
Dear Owen,Thank you for choosing to stay with us, we hope to see you again soon. Sincerely,

4/10 Poor

Tracie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Front Office Manager on Apr 27, 2023
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Office Manager on Mar 22, 2023
Thank you so much for your feedback, Michael!