Ratings based on 996 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler from calgary
Nice historic hotel butPosted Sep 11, 2014
Pros: Beautiful historic hotel.
Cons: Better noise insulation.
Beautiful Historic hotel in the downtown area; however, the train track is right behind the hotel and walls are thin so very noisy.
by A verified traveler
Great location but not restful.Posted Sep 11, 2014
Pros: Beautiful historic hotel. The decor is wonderful with a great antiques. The rooms are nice and updated.
Cons: Management problems. Customer appreciation.
Location: The location is great and easy to walk everywhere in the downtown area.
The cooling unit/boiler was right under many of the rooms and it sounded like a train was right under our room. And speaking of the train....it is running all night long at the back of building with very loud horns and whistles as it comes into the downtown location. If you stay here, do not get a room at the back of the building. Better to be on the noisy street. The rooms are nice and updated. The beds are comfortable. The staff was nice but unable to help with anything due to serious micromanaging from the hotel management/owner. The last time we stayed there , they would not give us 2 beds without paying another 50.00 even when it was very clear that we were not a couple and needed 2 beds (and they had 4 rooms available with 2 beds at the time). They had no problem booking us and taking our payment, but not interested in giving us a room that worked for 2 people. The staff wanted to be helpful, but when they called the hotel owner, he was rigid and unwavering in customer needs. If the staff ran it, it would be a great hotel. But, the owner that is never present, makes it not worth the money to stay there.
Comment from Hotel Management
Sep 20, 2014 by Montvale Management, Hotel Management
Thank you for taking the time to share your experiences during your last visit with us. I am truly sorry we were unable to meet/exceed your expectations. I'm not sure what was causing the noise issue you mentioned. The boilers are located in the basement level which is two floors below the nearest rooms and the Cooling Unit is located on the back of the hotel on the roof. I'm sorry that whatever the source of the noise was, that you were unable to get a good nights rest. In regards to the upgrade request. Since you booked a single Queen bed, that was the room type you were offered at check-in. The rooms with 2 queen beds (of which we have only 4 such rooms in the hotel) run $20 per night additional. The upgrade fee offered is $20/night plus tax which would be the same difference in price had you booked the double bedded room type in advance. We have a variety of room types and they are all priced differently. You were simply asked to pay the difference in rate for the larger, upgrade room type. I'm sorry if you consider this micromanaging, but it simply is a situation where you are asked to pay the rate, that everyone else would pay, for the room type you wanted. Again, I'm sorry you were not happy with your stay and I wish you all the best in finding a hotel for your next visit to Spokane that can better suit your needs.
for Everyoneby A verified traveler from olympia
Right downtownPosted Sep 7, 2014
Great location for a quick trip to Spokane. There's no parking at the hotel and the building is old so you can hear the ppl upstairs walking around. Nice and cute with gorgeous but not useful flat area outside the rooms. Would stay again.
for Everyoneby A verified traveler from alberta
location location locationPosted Sep 6, 2014
Pros: location atmosphere great beds
Cons: nice to see the coffee station back that was missed
Location: walk every where our favorite train station breakfast spot the boutique shops close by the park especially for pig out in the park
We've been staying at the Montvale over the last 7 years and have gone thought all the changes with staff ownership and when ever we are in Spokane it's hard not to stay there... The location is great ,atmosphere of the brownstone is wonderfull the tall ceilings the lounge areas the spaceious room with great beds.. There are some thing we miss that have changed But we go with the flow and hope other people stay here and get lost in the charm as we have..
for Everyoneby A verified traveler from LaConner, WA
Great experience -- beautiful, historic, friendlyPosted Sep 5, 2014
We enjoyed every moment of our stay. The authentically restored and beautifully decorated building was originally a business class hotel, so there are no marble fountains or phony decorations. It's quiet, clean, and very well-run. Don't expect a concierge -- but do plan to spend time in the beautiful sky-lit second sitting room. This was a great, affordable, fun stay for us!
for Everyoneby A verified traveler from Boston, MA
huge roomPosted Sep 5, 2014
Pros: The atrium is very grand, we wish we can spend some time in the hotel.
we drove back from Yellowstone and arrived very late, after we checked in we found out that we got a free upgraded! We got a suite that can fit at least 4 people in it. But the bad thing is it is very close to the street, it is a little noisy in the morning.
for Everyoneby A verified traveler from Washington
20 second walk from the Knitting FactoryPosted Sep 4, 2014
Pros: I loved the location and historic feel of the building.
Cons: There was no main light in the bedroom, just 3 smaller lamps. It was pretty dim at night but fine in the morning when it was brighter out.
Location: I chose this hotel because it is the closest hotel to the Knitting Factory concert venue. After the show it took me about a minute to get to my room.
Check in was quick and easy and the room was clean upon arrival. Staff was friendly and helpful. Not a five star hotel by any means but great for the price!
for Everyoneby A verified traveler from Whidbey Island
Will go back againPosted Sep 4, 2014
Pros: Cool, funky, chill place, easy walking to everything.
Cons: AC was on all night and couldn't turn off. Told staff the next morning and they apologized. Neighbors were noisy late at might.
Location: Movies, bars, coffee shops, park, tram, shopping. Steam Plant pub is awesome.
My second stay there, will definitely stay there again.
by A verified traveler from Kelowna
Very disappointing.Posted Sep 4, 2014
Pros: The hotel has character and the location is great.
Hotel is badly in need of some upgrades. The carpet is disgusting and the hotel cleanliness overall was far from an acceptable standard.
by A verified traveler
Great place if you love loud trains... All night:(Posted Aug 31, 2014
Cool redone historic hotel!!! Kind of charming! But our room was so loud we did not sleep all night!