Deluxe Room, 2 Queen Beds, Poolside | View from room

Reviews of Centennial Hotel Spokane

3.5 out of 5
Centennial Hotel Spokane
303 West North River Drive, Spokane, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1065 out of 1805 reviews" "
Rating 8 - Good. 417 out of 1805 reviews" "
Rating 6 - Okay. 175 out of 1805 reviews" "
Rating 4 - Poor. 92 out of 1805 reviews" "
Rating 2 - Terrible. 56 out of 1805 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay at the property. Beautiful scenery, close walk to our dinner reservations and concert. Friendly staff. Great bacon on the breakfast buffet.
Stayed 1 night in Mar 2024
Response from Centennial Management on Mar 26, 2024
Angela, we are honored that you enjoyed your stay with us. Whenever you next come through Spokane please allow us to give you another wonderful stay.

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a weekend getaway for my husband's birthday. The TV was on the fritz, so they upgraded us to a riverview king suite with a private balcony. We didnt have to ask for anything. The staff went above and beyond to take care of us. The Centennial is a choice hotel in the best location. I've stayed in a couple other hotels in Spokane and the Centennial is by far the best!
Stayed 2 nights in Mar 2024
Response from Centennial Management on Mar 19, 2024
Hello Joshua. Thank you for your kind words. We are delighted that we could provide you a stay that lives up to your expectations. Please come visit us soon!

6/10 Okay

Kim

Traveled with group
Disliked: Staff & service
Checked into my room and it wasn’t even cleaned yet so they didn’t check that before letting us check in they gave us another room but I feel they should’ve offered me a discount for the inconvenience. They weren’t even apologetic about it.
Stayed 1 night in Mar 2024
Response from Centennial Management on Mar 17, 2024
Hello Kim. Thank you for your feedback. We apologize for the inconvenience of being given a room that hadn't been fully refreshed. Your notes have been passed along to the respective departments.If you are ever coming through Spokane, please consider giving us a chance to show you the standard of stay we strive for.

4/10 Poor

Debbie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property itself is beautiful but this is the second time ive stayed here and it will be the last. I booked through expedia and when I tried to check-in their system wasnt showing my booking. I gave them my confirmation number and still nothing. I waiting an hour, which shortened up my already super late check at almsot midnight before they were finally able to check me in. The room was nice other than the dirty sock, a use cotton swab used to clean someones ear and a pait of toenail clippers. I also inspected the bed with my UV light and yep, it picked up body fluids. I took pictures of all this and intented on posting them. I dont see anywhere to do so. I tried to use my voucher that I had to pay for but they had only one person working and in 30 minutes I never saw them so I went back to my room. The property is beautiful and its a shame its still has the same issues I experienced before the remodel. I cannot believe the Davenport would let this Hotel operate this way. This was a complete waste of my money, especially for just 11 hours. I will never do business with them or any of the Davenports again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Matthew,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations. We understand your frustration at the inconvenience this caused, and we'll be sure to discuss your report internally. It is our hope that you will give us another chance in the future to change your lasting impression.

8/10 Good

Gabriele

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Centennial Management on Mar 12, 2024
We're glad you enjoyed your stay Gabriele! The next time you're in the Spokane area we would be happy to host you again.

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Relaxing and amazing view of the river!
Stayed 1 night in Mar 2024
Response from Centennial Management on Mar 12, 2024
We're glad you enjoyed your stay Pete! Thank you for leaving your feedback with us. Early Spring is the best time to view the river and the falls. The next time you're in the Spokane area we would be happy to host you again.

6/10 Okay

Hanna

Traveled with family and small children
Disliked: Cleanliness
Room was not clean, dirt and crumbs everywhere on the floor and nothing was wiped down. Food and hair all visible as soon as we walked in the room
Stayed 2 nights in Mar 2024
Response from Centennial Management on Mar 12, 2024
Hanna, thank you for leaving your feedback with us. We regret that we did not meet the standards which we strive to achieve. Your notes have been passed on to the respective departments and will be taken to heart. If you are coming through Spokane again please allow us a chance to improve.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for State B Basketball so the location was perfect. Check in was easy and the atmosphere during this time was exciting. The only thing we did not like was the breakfast buffet that was served. The eggs and potatoes were cold. It would have been nice to be able to have the option of ordering off the menu.
Stayed 3 nights in Feb 2024
Response from Centennial Management on Mar 12, 2024
We're glad you enjoyed your stay Cathy! Thank you for leaving your feedback with us. We will be sure to pass it along to the respective departments. The next time you're in the Spokane area we would be happy to host you again.

2/10 Terrible

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Blaine

Traveled with family
Liked: Staff & service
Was unable to order room service and the restaurant was so busy we couldn't get a table. They need more staff.
Stayed 4 nights in Feb 2024
Response from Front Desk Staff on Mar 7, 2024
Hi Blaine,Thank you for taking time to provide us feedback about your stay. We've shared your comments with the Centennial restaurant management team. Please consider staying with us in the future.Thank you

10/10 Excellent

violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Violet,We're so happy to know that our team's attentive service impressed you during your visit and that you had a good time with us overall. Thank you so much for the five-star rating and we hope to see you again soon.

8/10 Good

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We’ve stayed at this property for years, even before it was the Centennial. This was hands down our worst experience. We had a 2 queen room that overlooked the park and it was the smallest room I have ever stayed in at a hotel. We had our suitcases laid out in the hallway by the bathroom due to lack of space. And I knew this upon booking, but my kids were extremely disappointed that the pool was outdoors and not indoors. The beds were uncomfortable and warped. And the biggest issue, which is not necessarily the hotels fault, but our room was in a further away wing from the lobby and 2 out of the 3 nights we were there, we were woken up at midnight by a group of kids that were screaming, running and banging on doors. My husband handled it, but the hotel should do a better job of monitoring rooms/areas that are further away from the lobby. Aside from the negative, the room was clean, the staff was friendly and the buffet breakfast was good. Unfortunately we will probably not choose to stay here again.
Response from General Manager on Mar 5, 2024
Dear Kayla,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean accommodations and friendly service, so we're delighted that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't fully comfortable in your room. Also, we're very sorry for any disturbance you experienced and for any inconvenience this may have caused you. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Riverfront Park and Spokane Arena
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Teresa,Thank you for choosing to stay with us at Centennial Hotel Spokane. Our goal is to provide every guest with a great experience, and we're thrilled you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Tawnni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

phill

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Gulmira

Traveled with group, Traveled with pets
Liked: Amenities, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Gulmira,Thank you for choosing Centennial Hotel Spokane. It's great that our property's location met your expectations and added to your overall experience. We're committed to providing convenience and accessibility for our guests, and we look forward to welcoming you back for another enjoyable stay!

8/10 Good

Erik

Stayed 1 night in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience here. The staff was so nice and helpful. Will definitely be coming back!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Emily,Thank you for your review! We're thrilled to hear you had a great experience and enjoyed the hospitality of our team. Our team eagerly awaits welcoming you back to Centennial Hotel Spokane for another stay.

10/10 Excellent

Asenah

Stayed 1 night in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Leroy

Stayed 1 night in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Wayne and Pauline, Bridgton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely very magnificent view! Comfortable bed and everything is so perfect!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Wayne And Pauline,Wow! Thank you for choosing Centennial Hotel Spokane and for taking the time to share such a delightful review. Our views truly are stunning so we are thrilled you enjoyed them, as well as our luxurious bed. We look forward to welcoming you back for many more memorable visits.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, updated interior. The coffee shop may be their best asset
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Brian,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted you had an enjoyable experience, and we appreciate you spotlighting our great coffee shop. Hopefully, you took full advantage of our excellent location and the convenience it affords! It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Leslie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the path to local attractions so very walkable.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Leslie,Providing easy access to nearby points of interest is one of our priorities, and we're delighted that our location met your needs. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back to Centennial Hotel Spokane for another enjoyable stay in the future!

8/10 Good

Garth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here many times for the convenience
Stayed 1 night in Jan 2024
Response from General Manager on Feb 15, 2024
Dear Garth,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We appreciate your continued patronage, and we look forward to welcoming you back to Centennial Hotel Spokane in the future.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nikki Sunae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

lori

Stayed 2 nights in Feb 2024

10/10 Excellent

Kenneth

Stayed 2 nights in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

6/10 Okay

susan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I did not like that we were charged for parking. We have stayed there in the past and there was no parking charge until this visit. We won't stay here again.
Stayed 1 night in Jul 2023
Response from General Manager on Feb 13, 2024
Dear Susan,Thank you for taking a moment to let us know about your experience. We are disappointed you had issues with this visit and apologize for any inconvenience with our parking fees. Thank you for being a loyal guest, and we hope you will reconsider and continue to stay with us when you are in the area. We hope to see you again soon.

8/10 Good

Lavonnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Lavonnie,Many thanks for your positive rating of Centennial Hotel Spokane! We're glad your stay was pleasant. Your kind praise is valued and we hope you'll return.

10/10 Excellent

Ulises

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice waterfall next to the property where you can walk on the bridge to see.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Ulises,Thank you for choosing Centennial Hotel Spokane. It's a delight to hear that the beauty of our location was something you appreciated, and we look forward to welcoming you back in the future for another five-star experience.

10/10 Excellent

Jasmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was unfortunate that the pool was closed during our stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Thank you for your feedback. We're happy to see your overall stay was pleasant. The outdoor pool is a seasonal amenity, and we hope you'll have the chance to enjoy it the next time you're in town. Please come see us again soon at Centennial Hotel Spokane!

10/10 Excellent

Keyana

Stayed 2 nights in Feb 2024
Response from Centennial Management on Mar 24, 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great dinner was delicious. Parking was convenient.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 2, 2024
Dear Shari,It is fantastic to know you had a great experience at Centennial Hotel Spokane! From our delicious culinary offerings to our convenient amenities, we love to impress. We hope to welcome you back next time you're in Spokane!

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that complimentary coffee was not offered in the lobby,
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Shawn,We appreciate your feedback and apologize for any inconvenience you experienced regarding the coffee service in our lobby. We'll certainly take this into consideration as we strive to enhance our guest experience. Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back and provide an even more satisfying stay.

10/10 Excellent

Milysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

MARTY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little soft for being a Davenport hotel, but the room was great!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Marty,Thank you for your high rating. We at Centennial Hotel Spokane are delighted to hear you enjoyed your room, and we look forward to providing a more comfortable night's sleep the next time you stop in for a visit.

10/10 Excellent

Ana, White Swan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice king size bedroom. Loved the mirrors. Would stay again!
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Ana,Thank you for choosing Centennial Hotel Spokane; we're pleased to hear that you enjoyed the comfort of our accommodations during your visit. It would be our pleasure to see you again in the future, so don't be a stranger!

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was there for two nights. What I did not like was there was only one person doing EVERYTHING for the 50 people eating the Sunday buffet breakfast. Ridiculous! Sunday night dinner was the same thing. One person to help. Yikes! The bar was not open during the daytime hours and their was NO BREAKFAST AT ALL on Monday. Best Western Plus does a better job than that. CATER TO YOUR CUSTOMERS PLEASE !
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Steven,Thank you for your feedback on your recent stay. We understand your concerns regarding breakfast and Sunday night dinner. Your experience highlights an area for improvement in our service, and we take it seriously. We are committed to enhancing our guest experience and appreciate your insight. It is our hope to have an opportunity to provide you with a more satisfying experience in the future.

2/10 Terrible

Patrick

Disliked: Staff & service
Buyer Beware: Front desk and corporate policy is to not listen or remedy issues with booking online that defaults to wrong days, they refused to refund me an extra room that was accidentally booked an extra day when I showed up to check in. Joe and Alex at front desk want your money more than the IRS! That says a lot… There is a Ponzi Scheme resort fee (this is not a resort) with a coupon scheme, just give me a room and do not make me eat at your restaurant please! There are bibles in every room. Not sure why a business would try and convert people in a hotel room in 2024, but they are… In summary, it’s eighties look and feel without the customer service from that era… You can find better hospitality, there are lots of good hotels in Spokane that are not a profit vacuum. Hope you enjoyed my rambling!
Response from General Manager on Jan 28, 2024
Dear Patrick,We appreciate your feedback, and we apologize for any difficulties adjusting your reservation. Bookings made via third-party sites need to be adjusted or refunded through that same site. Additionally, please accept our apologies for any distress about our fees and in-room amenities. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Would have appreciated some coffee available in the lobby rather than having to go to the restaurant.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Frank,We're glad you had a comfortable stay at Centennial Hotel Spokane. Your feedback regarding the availability of coffee is appreciated, and we'll take your suggestion into consideration to enhance our guest experience. It was a pleasure to have you stay with us, and we hope to have the opportunity to serve you again.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms are beautiful! We will definitely stay there again!
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

liduvina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Liduvina,We greatly appreciate your compliment! Your feedback means a lot to us, and we look forward to the pleasure of hosting you again at Centennial Hotel Spokane.

8/10 Good

Joy, Trail

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Spokane arena and podium event centre , nice rooms, beds too soft but all together a very good place to stay for a concert
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Joy,Thank you for sharing your experience with us! We're glad to hear that our proximity to the Spokane Arena and Podium Event Centre was convenient for your concert visit. It's also great that you found our rooms nice, although we understand your comment about the bed's softness. Your feedback is valuable, and we appreciate your recommendation to concert-goers. We look forward to hosting you again at Centennial Hotel Spokane and ensuring your next visit is just as enjoyable.

8/10 Good

Travis

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024