Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
First room was non-smoking, but smelled like smoke. They had no problem moving us to another room. Slightly dated, but nice. Great staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2014
Cons: Doors could be made to close more quietly and better sound insulation from hallway would be helpful.
Since the hotel sits right next to the Spokane River, my favorite thing to do every morning was to walk on the paths along the river side, through Riverfront Park, and into downtown. The views of the river are breathtaking. Also walking around on the Gonzaga campus, next door to the hotel, was very pleasant.
Comment from Hotel Management
Jun 15, 2014 by Rachel, Hotel Management
Dear Guest, We appreciate your feedback about how we can improve and help make our hotel quieter. We apologize that this affected your stay with us. We are very happy that you found our location and proximity to downtown, Riverfront Park, and Gonzaga University, to your liking and convenience! We hope that you return again soon so that we might improve your impression of our standard for quietness (and maybe we can put you on the second floor in a corner room to ensure this). Thank you!
5 out of 5
Recommended
for Everyone
by jane from spokane wa

Great hotel, close to downtown.

Posted Jun 3, 2014
Enjoyed my stay. Great room, comfortable bed. Would recommend this hotel to all, especially if attending something downtown or shopping downtown.
Comment from Hotel Management
Jun 10, 2014 by Rachel, Hotel Management
Thank you for taking the time to write a review. We always strive to exceed the expectations of our guests, and love to hear how are hotel is doing. Hope to see you again soon.
1 out of 5
by A verified traveler

We checked out three hours after we arrived.

Posted May 25, 2014
We aren't usually picky about hotels, but this one smelled like smoke, wasn't well lit/cleaned, and the a/c barely worked. For $150/night, go stay elsewhere.
Comment from Hotel Management
Jun 4, 2014 by Karla, Hotel Management
We appreciate you taking the time to comment about your recent stay with us. We apologize for the temperature of your guest room and that it had an odor. We certainly understand why that would have an effect on the quality of your stay. Please be assured that these issues will be addressed accordingly with our staff. We value you as a guest and we are always looking for ways to enhance our guest experience. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
5 out of 5
Recommended
for Everyone
by Donna from Jacksonvlle, Oregon

Posted May 24, 2014
Pros: Clean, quiet, near pool
Cons: None that I can think of
Location: On the Spokane river. Good view and walking distance to downtown.
Motel was very clean, short walk to downtown. We had no problems with staff, they were very helpful.
Comment from Hotel Management
Jun 16, 2014 by Rachel, Hotel Management
Dear Donna, We are so glad that you enjoyed your time with us and you found us clean, quiet, and convenient! Our staff are our favorite part; I am glad that they were able to help you and provide you with excellent service. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and comfortable

Posted May 24, 2014
I found the hotel excellently as expected and would stay there again when in the downtown Spokane area.
Comment from Hotel Management
Jun 16, 2014 by Rachel, Hotel Management
Dear Guest, I appreciate that you set very high standards of 'excellence' and am even happier to hear that we met those expectations! We look forward to seeing you again your next time in Spokane, and providing you with the same standard of service.
4 out of 5
Recommended
for Everyone
by Kath from Canada

Clean hotel close to downtown and river walkway.

Posted May 7, 2014
We enjoyed the cleanliness of this older hotel. The bed was exceptionally comfortable. The hotel offers a free shuttle to anywhere you need - no need to rent a vehicle! The location is a seller. It is close to a variety of shops and stores. The river walkway is beautiful. We will be back.
Comment from Hotel Management
Jun 16, 2014 by Rachel, Hotel Management
Dear Kath, It is so great to hear that you found our hotel comfortable, clean, and convenient! Our property is blessed with a fantastic location directly on the river, and it makes both our guests' time with us and even our work days an absolute joy! (It is very difficult to be unhappy when surrounded by nature's beauty.) I am glad that you took advantage of our shuttle, and we look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Red Lion Inn on the River

Posted Apr 30, 2014
The first few times was great. This time we were placed above the helps break room . It started at 6am, 7am and 8am with them outside smoking and chatting away, you could hear there conversation clearly. The toilet handle had to be held down in order to work. Front desk staff was great. The other times were great. We now know to ask for a room in the back.
Comment from Hotel Management
Jun 16, 2014 by Rachel, Hotel Management
Dear Guest, We are so sorry that you experienced a noise issue during your stay. We have reminded our employees about the necessity of being considerate and quiet in the hallways (especially near the break room). Such an occurrence is far from our standard, as you mentioned experiencing in your previous stays. We greatly appreciate it when guests let us know about location preferences that better help us provide the kind of stay they wish to have and also value greatly any and all feedback to help us improve! We look forward to seeing you again soon, and keeping to the established standard of excellence!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice hotel

Posted Apr 24, 2014
Pretty good stay. Free wifi was a great feature. The hotel restaurant and bar had really good food and also pretty good nightlife over the weekend.
Comment from Hotel Management
Jun 1, 2014 by Rachel, Hotel Management
Dear Guest, Thank you for letting us know that you enjoyed the restaurant! I will let them know. We really appreciate hearing about guests' experiences both in the hotel and the restaurant. I am glad to hear that you put our Wi-Fi to use, and that you also enjoyed Spokane's downtown area. We hope to see you soon and change your 'pretty good' to 'awesome'!
3 out of 5
Recommended
for Everyone
by Kathy from Union, WA

Good location

Posted Apr 17, 2014
Pros: Location
Cons: Cleanliness and maintenance
Location: It's near River Park Square and downtown Spokane.
The hotel was centrally located in downtown Spokane, close to shopping and entertainment. But the room was not quite as clean as I would have liked and was showing signs of wear. The seal was broken on the sliding glass door, resulting in a lot of moisture between the panes of glass, so you couldn't see out it clearly. But the hotel staff was pretty good, when you could find them.
Comment from Hotel Management
Jun 2, 2014 by Rachel, Hotel Management
Dear Kathy, I am so sorry to hear about the repair needs in your room. I can assure you, thanks to your feedback we have been able to fix them. Thank you!! Constructive criticism helps us improve, and we appreciate it greatly. I am glad to hear that our location suited your needs, and we hope to see you again soon!