Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, in-room safe, individually decorated

Reviews of Best Western Plus City Center

3 out of 5
Best Western Plus City Center
33 W Spokane Falls Blvd, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1003 reviews" "
Rating 8 - Good. 370 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Traveled with partner
It is obviously an old hotel that has been decently upgraded. The shower insert seem quite old and was creaky. The beds need to be upgraded, I had a spring in my leg. The shower gel was completely out- so cleaning staff didn't even check it. Breakfast was subpar to other Best Westerns we've stayed in. Definitely one of the lesser properties.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leo J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

The staff members were fantastic; extraordinarily friendly and helpful. The facility was clean and in excellent shape, and very comfortable. It’s a downtown hotel so a little noisy and the surrounding area feels a bit unsafe at night. At the same time the access to a fantastic park and to downtown shops, restaurants and local sports facilities is excellent.
Stayed 3 nights in Mar 2024
Response from Nick on Mar 26, 2024
Thank you for staying and for this review!

10/10 Excellent

Lori Van

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, clean hotel
Stayed 1 night in Dec 2023
Response from Nick on Mar 19, 2024
Thank you for staying and for the review!

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick on Mar 5, 2024
Thanks for staying and for the review!

8/10 Good

Kathy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to downtown.
Stayed 4 nights in Feb 2024
Response from Nick on Mar 5, 2024
Thanks for staying and for the review!

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place
Stayed 1 night in Jan 2024
Response from Nick on Feb 2, 2024
Thanks for staying and for the review!

10/10 Excellent

Gary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very clean and well kept hotel, convenient location, good breakfast.
Stayed 1 night in Jan 2024
Response from Nick on Feb 2, 2024
Thank you for staying and for the review!

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Nick on Dec 15, 2023
Thank you for staying and for the review!

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Nick on Dec 11, 2023
Thank you for staying and for the review!

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Nick on Dec 8, 2023
Thank you for staying and for the review!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk when I checked in was friendly. She lent me her umbrella when I had to walk a few block to attend an event. I think the clerk’s name was Tanya.
Stayed 1 night in Dec 2023
Response from Nick on Dec 8, 2023
Thank you for staying and for the review!

10/10 Excellent

Morgan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local to the hospital and restaurants.
Stayed 1 night in Nov 2023
Response from Nick on Nov 30, 2023
Thank you for staying and for the review!

10/10 Excellent

Lawrence

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Nick on Nov 28, 2023
Thank you for staying and for the review!

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nick on Nov 28, 2023
Thank you for staying and for the review!

10/10 Excellent

Renika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nick on Dec 15, 2023
Thank you for staying and for the review!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant surprise
Outstanding staff, very clean and comfortable room with good amenities. Excellent location close to restaurants, convention center, First Interstate Center for the Arts. Easily accessed from airport by public transit. Very good co-op market next door so you can buy meals and drinks to put in your refrigerator and microwave. Spacious and welcoming lobby area.
Stayed 1 night in Nov 2023
Response from Nick on Nov 17, 2023
Thank you for staying and for the review!

10/10 Excellent

Rocky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nick on Nov 17, 2023
Thank you for staying and for the review!

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from Nick on Nov 16, 2023
Thank you for staying and for the review!

10/10 Excellent

Sylvia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nick on Nov 14, 2023
Thanks for staying and for the review!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nick on Nov 14, 2023
Thanks for staying and for the review!

10/10 Excellent

Senath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location
Stayed 1 night in Nov 2023
Response from Nick on Nov 5, 2023
Thank you for staying and for the review!

10/10 Excellent

Frances

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, and the room was clean and quiet.
Stayed 2 nights in Oct 2023
Response from Nick on Nov 5, 2023
Thank you for staying and for the review!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Spokane
We enjoyed our stay. It was our first time to Spokane and we did a lot of activities in a few days. The hotel is next to the convention center and downtown so it had the expected downtown unhoused population and traffic. The staff were very friendly and helpful. We were able to walk from the hotel to the Riverfront park and to some places close by which was nice. We paid for the garage parking mostly since free parking wasn’t guaranteed which was an unplanned expense. Overall the hotel stay was a little too expensive for where it was. We usually like to stay downtown on a first visit to a place to get a feel for a city. But next time will stay somewhere farther out from the city center.
Stayed 3 nights in Oct 2023
Response from Nick on Nov 4, 2023
Thank you for staying and for the review!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room and excellent breakfast. The stafff members were helpful, kind and friendly. I strongly recommend this Best Western. They made our stay feel like a home away from home.
Stayed 7 nights in Oct 2023
Response from Nick on Oct 31, 2023
Thank you for staying and for the review!

10/10 Excellent

kim

Stayed 2 nights in Oct 2023
Response from Nick on Nov 14, 2023
Thanks for staying and for the review!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nick on Oct 27, 2023
Thanks for staying and for the review!

10/10 Excellent

Alvine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick on Oct 16, 2023
Thank you for staying and for the review!

10/10 Excellent

Erin

Traveled with family
Liked: Amenities
This is my favorite place to stay in Spokane. It’s a great location for walking, the rooms are very comfortable, and the breakfast can’t be beat—eggs, sausage and bacon, waffles, cereal, the whole shebang. Everyone is so nice there, and they have Keurig coffee machines in the rooms, which make better coffee than those old mini brewers hotels often have. All around great place to stay.
Stayed 2 nights in Oct 2023
Response from Nick on Oct 27, 2023
Thank you for staying and for the review!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast offerings
Stayed 1 night in Sep 2023
Response from Nick on Oct 16, 2023
Thank you for staying and for the review!

10/10 Excellent

Lindy

Best Room ever...wehave stayed here many times.
We had the BEST room for our needs! On the south end. 2nd floor. Balcony. View of parking lot so we could keep an eye on our car. And the best part...so easy to take Ringo the 🐕 out! The breakfast lady was SUPER nice and friendly. Check in staff excellent. Check out staff person was not so, did not even ask how our stay was .
Stayed 1 night in Oct 2023
Response from Nick on Oct 14, 2023
Thank you for staying and thank you for the review

2/10 Terrible

maricela

Stayed 1 night in Oct 2023
Response from Nick on Nov 1, 2023
We apologize for not meeting your expectations. We hope you will consider staying with us again.

8/10 Good

Candido

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places.
Stayed 1 night in Sep 2023
Response from Nick on Sep 27, 2023
Thank you for staying and for the review!

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel great area
Stayed 1 night in Sep 2023
Response from Nick on Sep 25, 2023
Thank you for staying and for the review!

10/10 Excellent

Katherine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Helpful front desk.
Stayed 1 night in Sep 2023
Response from Nick on Sep 25, 2023
Thank you for staying and for the review!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
We found Best Western‘s location so good for walking around downtown Spokane, dining locations and perfect if going to a concert. The staff are great and parking was easy. The walls between rooms however are thin and you can easily hear your neighbours. Bring earplugs.
Stayed 1 night in Sep 2023
Response from Nick on Sep 9, 2023
Thank you for staying and for the review!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Nick on Sep 7, 2023
Thank you for staying and for the review!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Beds were clean and comfy. The breakfast was good. The breakfast employee was really great. Very attentive and friendly!
Stayed 4 nights in Aug 2023
Response from Nick on Oct 27, 2023
Thanks for staying and for the review!

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and great staff, everything within walking distance
Stayed 2 nights in Aug 2023
Response from Nick on Aug 31, 2023
Thank you for staying and for the review!

10/10 Excellent

Mary

Stayed 1 night in Aug 2023
Response from Nick on Sep 15, 2023
Thank you for staying and for the review!

6/10 Okay

Jamie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not English Bang For The Buck
Room was arranged weird without a lot of walk way. The bed was very hard and there was no USB plug without needing a wall charger. Plus, the additional "park inside where it is safer" for $15 was a let down. I would have expected a room costing $300 a night to have more.
Stayed 1 night in Aug 2023
Response from Nick on Aug 24, 2023
We apologize for not meeting your expectations. We hope you consider staying with us again.

4/10 Poor

Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities
Not enough parking got to park across the street at a pay parking and not safe
Stayed 1 night in Aug 2023
Response from Nick on Aug 21, 2023
We apologize for not meeting your expectations. For being in the downtown area, parking is very limited. We try to accomodate as best as we can with the options given to us. We hope you'll choose to stay with us again.

6/10 Okay

Yasser

Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Nick on Aug 17, 2023
Thanks for staying, we apologize for not meeting your expectations. We hope to see you again soon.

8/10 Good

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nick on Aug 8, 2023
Thank you for staying and for the review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!! Great staff!!
Stayed 2 nights in Aug 2023
Response from Nick on Aug 7, 2023
Thank you for staying and for the review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nick on Aug 7, 2023
Thank you for staying and for the review!

6/10 Okay

Charles

Stayed 1 night in Aug 2023
Response from Nick on Aug 7, 2023
Thank you for staying and for the review!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location when visiting Spokane. Close to shopping, great restaurants & Riverfront Park. The hotel is well maintained & very clean. The staff is very friendly & helpful. Secure parking is available. The cookies in the evening are a real treat. We stay here on all our trips to Spokane.
Stayed 3 nights in Aug 2023
Response from Nick on Aug 7, 2023
Thank you for staying and for the review!

8/10 Good

Steve, Madera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity was great for walking and restaurants and the parks
Stayed 1 night in Jul 2023
Response from Nick on Aug 7, 2023
Thank you for staying and for the review!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Nick on Jul 31, 2023
Thank you for staying and for the review!