Ratings based on 164 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Pennsylvania
Older Best Western. Was an OK stay for one night.Posted May 19, 2015
Pros: Served the purpose of being close to the airport
Cons: Could use some updating
Location: Close to airport which is why we stayed there for the one night. Didn't do any sightseeing.
Was good for the one night we stayed there but would not want to stay any longer than that. Wasn't up to my standards.
by A verified travelerfrom Houston
Near-cold showers and waiting lines for breakfastPosted May 12, 2015
Pros: relatively convenient location near the airport and I-44
Cons: water heating, breakfast space, quality of breakfast
The shower water was not even lukewarm, although we let the water run for some time thinking it would warm up. I survived the experience, but my wife put her hand in the shower stream and decided against. Our five-year-old did a quick sampling and responded by grabbing her shoulders and muttering "brrrrrr." Then we walked down to the breakfast room.......and found every table in the very small room occupied....a line waiting outside the room.....and guests sitting and eating in every seating spot in the hotel lobby. We waited for more than 15 minutes just to get in the door. Obviously the infrastructure isn't adequate for the number of guests they accept. The lady at the reception expressed surprise about the water, and commented that they "had been talking about" trying to increase breakfast seating space. Given their layout, that will be quite a challenge. Oh, and the mattress was over-soft. You can do better for less in Springfield.
for Everyoneby A verified traveler
Posted May 11, 2015
Hotel was small and nice. Hotel staff was friendly. Hot breakfast every morning!
for Everyoneby A verified travelerfrom Noblesville, Indiana
Best Western, Springfield, MOPosted Apr 21, 2015
Pros: See above. Also had TV remote that was cleaned between guests.
Cons: It was all quite good.
Location: Very near the airport. Saw a few stores and gas stations, and not much else.
The hotel was clean and comfortable. Staff was friendly and helpful. Good, complete breakfast. Hotel looks fairly new. Also good beds. Quiet.
for Everyoneby A verified travelerfrom santa Fe
One night, accepted catsPosted Apr 15, 2015
Pros: Comfy beds, welcomed cats, friendly staff
Cons: Fridge in room froze our food!
Location: Near freeway
We were traveling through Missouri...selected this hotel because of free breakfast (ok, typical fare) plus the welcomed pets (for a fee)
for Business Travelersby A verified traveler
Posted Apr 13, 2015
Cons: would be nice to have a few more options for meals to be delivered if one does not have a car.
Stayed the night before flying home. Room was clean, quiet, staff was professional and friendly.
for Everyoneby A verified travelerfrom Roanoke, VA
Convenient to airport and cityPosted Mar 22, 2015
Very nice, clean and hospitable hotel. Staff was great. Breakfast was very good.
for Everyoneby A verified traveler
Posted Mar 2, 2015
Clean room, quiet. Had to leave early in the morning so would of missed the breakfast at 630am, I received a sack breakfast with yogurt, muffins and granola bars.
for Familiesby Brock
Posted Feb 26, 2015 on Hotels.com
for Familiesby Vickifrom Edwardsville
Excellent staff and service, room cleanPosted Feb 21, 2015 on Hotels.com
Excellent staff, clean room