On behalf of our team I would like to apologize that you were not given the pet policy information before arrival. We appreciate your feedback and are so sorry for the inconvenience of finding out at the last minute about the pet fee. We hope we have another opportunity in the future to provide you with the exceptional experience you deserve.

Thanks so much for coming to see us! We hope to see you again.

On behalf of our team I would like to apologize for not exceeding your expectations and that we were not able to resolve the issues during your stay. As you had arrived earlier than the check-in time of 4:00pm, we were glad to check you in early in the room type you had booked. When you expressed to us you were unhappy with the room, we were glad to change the room. Unfortunately the new room would not have been ready until the actual check-in time of 4. I can understand how this could be frustrating and the offer to have a new room at 4 was declined. Thank you so much for taking the time to leave a review. We appreciate your feedback.

On behalf of our entire team I would like to apologize for not exceeding your expectations. We appreciate your review as we are always striving to improve the experience here. We will definitely look at the shower head and apologize for missing the stain on the bed skirt. Thank you so much for your feedback.

We are so glad you enjoyed your time here at the Rail Haven. We hope to see you again!

We are so sorry your stay didn't go as expected. Unfortunately we do have a local policy which requires a deposit for our local guests before history is established. The funds are immediately released upon smooth checkout. Again we would like to apologize for any inconvenience you experienced and we appreciate your review.

We appreciate you Rachel. Thank you so much and we hope to see you again soon.

Thank you so much Ralph! We hope you come back and see us again.

On behalf of our entire team I would like to apologize for not exceeding your expectations. We greatly appreciate your feedback and are always striving to improve our guest's satisfaction. We hope we might have another opportunity in the future to exceed your expectations and earn your business back.

Thanks so much for taking the time to leave us a review, Mavis. We appreciate you staying with us and look forward to hopefully seeing you again in the future. We will definitely keep a better eye out for smoking issues in accordance with our other guests. Thanks again!

Thank you so much for choosing to stay with us. We appreciate you and hope to see you again.

Thank you so much for staying with us and for taking the time to let us know how we are doing. We will definitely get the heater looked at in the room you stayed in. We appreciate you greatly and hope to see you again in the future.

Thank you so much for staying with us, Jen. We appreciate you!

We loved having you, Mari. Thank you so much for choosing to stay with us and we are so glad you enjoyed it. We hope to see you again sometime.

Thank you so much for choosing to stay with us and for taking time out of your day to let us know how we are doing. We appreciate you and hope to see you again!

Thanks so much, Jackie. We enjoyed having you and hope to see you again soon.

We are so glad you enjoyed your stay! Thank you so much and we hope to see you again sometime.

We are so glad you enjoyed your stay at the Rail Haven and it was a pleasure to have you here. Thank you so much and we hope we do see you again sometime!

We are so glad you enjoyed your stay. Thank you so much for choosing the Rail Haven during your travels and we hope to see you again.

Thank you for staying with us and we appreciate your feedback. We hope we might have another opportunity to provide you with a 5 out of 5 experience in the future.

We appreciate you staying with us Larry and are so sorry about the breakfast not being up to par. We will keep a better eye out to make sure that nobody is accidentally turning the warmers down. We value you and hope we have a chance to provide you with a perfect and relaxing stay in the future.

Thank you so much for staying with us and for taking the time to leave a review. Our parking is usually conveniently right outside the door of each room. We apologize if someone was in your parking space. We hope we have another opportunity to provide you with a great experience with hassle free parking.

Thank you for staying with us, Roy. We appreciate you and hope to see you again soon.

We are so happy you felt like home staying here at the Rail Haven. Thank you so much, and we hope to have the opportunity to provide you with the same level of service on a future stay.

We are so thankful to have you continue to stay with us year after year, it is a pleasure. We appreciate your loyalty and look forward to seeing you next time!

Thank you for taking the time to fill out a post stay review. I want to apologize for not meeting your expectations. I will have my team look into these issues immediately, so that we can provide a better experience for all future guests. I hope that you give us another chance to provide you with a more superior experience.

We are so glad you enjoyed your stay! Thank you so much, and we hope to see you again soon.

We are so glad you enjoyed your stay. We hope you stop in and see us again soon. Thanks so much, Peter!

We are so glad you chose to stay with us. Thank you so much, and we hope to see you again when you have another college function. We appreciate you!

Thank you so much for your feedback. We apricate you choosing to stay at the Best Western Rail Haven. We hope to see you again sometime soon. Have an amazing day and we thank you again for your feedback.

Thank you so much for the feedback. We are so pleased that you enjoyed your stay. Thank you so much for staying at the Best Western Rail Haven, we hope to see you again sometime soon. Thank you again and have an amazing day.

Thank you so much Elissa! It was a pleasure to have you here and were so glad it was an ease to stress during a stressful situation. From everyone here at the Rail Haven we hope things are smooth sailing with your vehicle now and we look forward to seeing you again. We appreciate you!

Thank you so much for the feedback. We are so pleased that you enjoyed your stay. Thank you so much for staying at the Best Western Rail Haven, we hope to see you again sometime soon. Thank you again and have an amazing day.

We are so glad you enjoyed your time here at the Rail Haven. Thank you so much for choosing to stay with us and we hope to see you again on your next stop through Springfield!

Thank you so much for staying with us, Michelle. We greatly appreciate you and hope to see you again soon.

We appreciate you staying with us, Carl. We hope to see you again in the future. Thank you for your feedback!

On behalf of our entire team I would like to apologize for the issues you experienced during your stay. We will definitely check on the A/C knobs and get them working properly, thank so much for letting us know. We hope we will have an opportunity in the future to provide you with an impeccable stay here at the Rail Haven. We appreciate you!

Thanks for staying with us, John. We are so glad you enjoyed your time here and hope that you will come back and see us sometime.

Thank you so much for staying with us. We greatly appreciate you and hope to see you again soon.

Thank you so much, Jeff! We appreciate your loyalty and it is a pleasure to have you here at the Rail Haven. I will be sure to pass along to all of the staff that you think they are doing a great job. Hope to see you again soon.

Thank you so much for staying with us, we appreciate you greatly and hope you will stop in and see us again sometime!

Thanks so much for choosing to stay with us. We appreciate you and hope you will come back and see us.

Thank you so much for staying with us and we appreciate your feedback! We hope we might have another chance to provide you with excellent service and would definitely be sure to offer you a room in a quieter area.

Thank you so much for staying with us. We are so glad you enjoyed your time here at the Rail Haven and hope we have the pleasure of seeing you again sometime soon.

We greatly appreciate you staying with us, and will definitely keep a better eye on the cleaning products used so that the smell is not overwhelming to our guests. Thank you for letting us know, as we are always striving to make the experience at the Rail Haven better for our valued guests. We hope we have another opportunity to provide you with a 10 out of 10 experience.

We are so glad you had a great stay at the Rail Haven. We greatly appreciate you choosing us and hope to see you again sometime during your future travels.

Thank you so much for staying with us and we appreciate you taking the time to leave feedback. We hope in the future we might have the pleasure of seeing you again and the opportunity to provide you with a 10 out of 10 experience.

Thank you so much for staying with us! We appreciate you and are so glad you enjoyed your time here. I will be sure and let Julio know you think he is doing a great job!

Thank you so much for your feedback. We are so pleased to here that you enjoyed your stay. We hope to see you again soon.

Thank you so much for your feedback. We are so pleased to here that you enjoyed your stay. We hope to see you again soon.