Exterior

Reviews of Best Western Springfield

2.5 out of 5
Best Western Springfield
6721 Commerce St, Springfield, VA

Reviews

7.6

Good

Rating 10 - Excellent. 377 out of 1005 reviews" "
Rating 8 - Good. 288 out of 1005 reviews" "
Rating 6 - Okay. 145 out of 1005 reviews" "
Rating 4 - Poor. 90 out of 1005 reviews" "
Rating 2 - Terrible. 105 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must admit, I was hesitant after seeing some of the reviews, but this hotel was clean, in a safe location, and parking was easy. I would definitely recommend it to anyone passing through.
Stayed 1 night in Mar 2024
Response from BW Springfield on Mar 27, 2024
Dear Guest, We appreciate you took the time to post your feedback and share your experience with future guests.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Springfield on Mar 21, 2024
Dear James ,We are glad you enjoyed your stay with us.

10/10 Excellent

Ali

Stayed 1 night in Mar 2024
Response from BW Springfield on Mar 21, 2024
Dear guest, Thank you for your rating.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from The Best Western Springfield Management team on Mar 14, 2024
Steven,We thank you for staying with us, and are sadden that we did not meet your expectations. Please reach out to us directly so that we can make it right. We always want to know what we can do to ensure that our guests are comfortable and welcomed.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from BW Springfield on Mar 11, 2024
Dear Malcolm,Thank you for your rating.

8/10 Good

patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great breakfast. Clean room. Comfy bed & pillows (very subjective, but did fit my tastes). Friendly staff. Cons: Next to interstate and traffic was loud in our room, which was at the end of the hall closest to the highway. Online, we had chosen a room with a fridge and microwave; maybe those are closest to the highway.
Stayed 1 night in Feb 2024
Response from BW Springfield on Feb 25, 2024
Dear Patrick,Thanks for sharing your experience at the Hotel. We are sorry to hear your room was too loud.

8/10 Good

David, Goodland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The entire team at Best Western Springfield on Feb 20, 2024
Thank you for sharing your thoughts about our property, David. We appreciate you staying with us and support a small locally and minority owned business. If you are in the area again, we would love to have you back.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear George,Thank you for your score.

10/10 Excellent

Alvaro

Stayed 1 night in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Alvaro,Thank you for your score. We are happy you enjoyed your stay.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all we had a wonderful experience. All members of the staff were very friendly and helpful. One suggestion is that the paint in the rooms be touched up, if not repainted. The other, is our room had an joining room. The cable for the TV was loose and laid on top of the carpet across the entry and had a loop of excess. If someone is using both rooms, it would be a major trip hazard. Otherwise it was very nice and did what we needed; a place to sleep while we visited family in the area.
Stayed 2 nights in Jan 2024
Response from The Entire Best Western Team on Jan 23, 2024
Donna,We wanted to let you know that we also identified this hazard as well and brought it to the attention of the installation crew of our new cable contractor. They are in the process of correcting this issue and have completed nearly every room to date. The Best Western Team thanks you for staying with us and appreciates your positive review. We can't wait to see you again in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Shannon, Thank you for your review .

10/10 Excellent

Nechelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Nechelle,We are glad you enjoyed your stay.

10/10 Excellent

Miral

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Miral, Thank you for your score.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security deposit taking too long to be issued back
Stayed 1 night in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Jose, We are sorry it took too long for you to have your security deposit to be released. We inform all our guests their Banks may take between 5 to 10 business days to release the hold.

10/10 Excellent

LESLIE

Business traveler
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from BW Springfield on Jan 26, 2024
Dear Leslie, Thank you for your rating.

10/10 Excellent

Antonietta, Laval

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly helpful staff
Stayed 1 night in Dec 2023
Response from BW Springfield on Jan 26, 2024
Dear Antonietta,Thank you for writing a review about your stay. And we are happy you enjoyed our complimentary breakfast.

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at Bes
Stayed 1 night in Dec 2023
Response from BW Springfield on Jan 26, 2024
Dear Wanda,We are glad you enjoyed your stay with us.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023
Response from BW Springfield on Jan 26, 2024
Dear Ricardo,Thank you for taking the time to score us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Springfield on Jan 26, 2024
Dear guest, Thank you for taking the time to give us a review.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from BW Springfield on Jan 26, 2024
Dear Mohamed,We are glad you enjoyed your stay with us.

10/10 Excellent

daniel

Stayed 1 night in Nov 2023
Response from BW Springfield on Jan 26, 2024
Dear Daniel, Thank you for your score.

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Best Western Springfield Team on Feb 7, 2024
Thank you Ellen for taking the time to share your thoughts about our property. The entire team is pleased that you enjoyed your stay. We can't wait to see you next time you are in the Springfield area.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Springfield on Dec 13, 2023
Dear Larry,Thank you for your score. We are happy to hear you had a good time during your stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
We went for a family get together for the wknd and. When we checked in the room looked fine but smelled funny. We rushed put our stuff down and went to meet up with family. Came back to settle down and started to find small roaches in the bathroom and the following morning our daughter found a bigger roach in the bathroom. Went downstairs to let the front desk know what was going on. we asked for some type of compensation and a room change. She insisted that they were not going to compensate anything and only change our room. They can offer us points thru their app but what good does that do for me if i dont have the app nor care to download it for what?! I will be contacting the corporate office due to the poor service. They also gave a “goodie” bag as a peace offer which just had 2 bags of goldfish and a water! Really!! Smh! Some kind of peace offer. Another couple we met downstairs were also not happy with their stay at this location. Says alot !
Stayed 2 nights in Dec 2023
Response from BW Springfield on Dec 13, 2023
Dear Guest, We regretted you had a bad experience at our Hotel. We have addressed the issues you mentioned in your review. We always do our best to offer a good customer service and we are sorry we could not meet your expectations.

10/10 Excellent

Pamela, Lake Charles

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Nov 2023
Response from BW Springfield on Dec 3, 2023
Dear Pamela ,Thank you for your score.

10/10 Excellent

Pamela, Lake Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2023
Response from BW Springfield on Dec 3, 2023
Dear Pamela,Thank you for taking the time to let us know about your experience at the hotel.

2/10 Terrible

Corey

Stayed 1 night in Nov 2023
Response from Best Western Springfield Management on Dec 19, 2023
Corey, we are sorry to hear that we were not able to meet you expectations during your recent stay with us. Please contact us directly at the property so you can share more detailed feedback. We want to make sure that we address any issue for future guests

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing they need to chance is the breakfast hour, 7 am is a little late for the people wake up early . Everything else is perfect.
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Jose,Thank you for your review and your feedback help us to improve our service.

10/10 Excellent

Pamela, Lake Charles

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from BW Springfield on Nov 22, 2023
Dear Pamela,Thanks for your score.

8/10 Good

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very friendly
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Pamela,Thank you for your review.

10/10 Excellent

Joan

Stayed 1 night in Nov 2023
Response from BW Springfield on Dec 13, 2023
Dear Joan,Thank you for your score. We are glad you enjoyed your stay with us.

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely terrible there was a used condom that my child found I have yet to receive a phone call from staff
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Angelo,We regretted you had a bad experience and our housekeeping staff have been informed what you found. We are making sure all our staff follows the cleanliness standards that we are used to offer to our guests.

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Very convenient location and clean facility. Wished they had at least another treadmill or two and some hand weights in the workout room
Stayed 2 nights in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Barry,We appreciate you take the time to post a review about your experience at the Hotel. Your feedback is important to us.

8/10 Good

Irfan

Stayed 3 nights in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Irfan,Thank you for your score.

6/10 Okay

Kumar

Stayed 9 nights in Oct 2023
Response from BWS on Dec 5, 2023
Dear Kumar, Thank you for letting us know how we are doing

10/10 Excellent

Mihai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rating Excellent Cleanliness Excellent Staff & service Excellent Property condition & facilities Excellent Area around the property Excellent
Stayed 3 nights in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Mihai,Thank you for taking the time to leave a review . Your comments are greatly appreciated.

8/10 Good

Steven

Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 21, 2023
Dear Steven,Thank you for your score.

10/10 Excellent

Darla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 12, 2023
Dear Darla,Thank you for your score.

10/10 Excellent

Richard

Stayed 5 nights in Nov 2023
Response from The Entire Best Western Springfield Team on Nov 29, 2023
Thank you for sharing your experience and satisfaction with our property. The entire team appreciates it and looks forward to welcoming you back. We are so happy you enjoyed your stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 12, 2023
Dear Linda ,We appreciate your score and comments.

8/10 Good

Lisseth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BW Springfield on Nov 12, 2023
Dear Lisseth , Thanks for taking the time to post a review.

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from BWS on Nov 5, 2023
Dear Vicki , Thanks so much for your feedback.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BWS on Nov 5, 2023
Dear Joyce , Thanks for taking the time to post a review.

10/10 Excellent

Khaled

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a pretty nice hotel in a very good area
Stayed 1 night in Oct 2023
Response from BWS on Oct 30, 2023
Dear Khaled, We are glad to hear that you like our Hotel !

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 star
Great stay and full breakfast, we will stay here again.
Stayed 1 night in Oct 2023
Response from BWS on Oct 30, 2023
Dear Kathryn, Thanks so much for sharing your experience with us.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BWS on Nov 5, 2023
Dear William , Thank You for your feedback

8/10 Good

Micaela

Liked: Cleanliness, staff & service
Hotel was updated and clean. The windows were very old and the noise from the highway was very loud. The beds were also old and not the most comfortable.
Stayed 1 night in Oct 2023
Response from BWS on Oct 30, 2023
Dear Micaela, Thank you for bringing this to our attention. Your feedback help us do better.

8/10 Good

Elida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 4 nights in Oct 2023
Response from BWS on Oct 30, 2023
Dear Elida thank you so much for your review!

2/10 Terrible

Verified traveler

Traveled with family
Some one open the door around 9:00 am. I yelled and the leave.
Stayed 1 night in Oct 2023
Response from The Best Western Springfield Team on Oct 24, 2023
Thank you for staying with us and we wanted to let you know that we are actively investigating these claims. We are pulling a lock audit on your room to figure out how this could be possible. This is deeply concerning to us and we are going to get to the bottom of this.