Ratings based on 1,489 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
The building and rooms are outdated. Not worth the price I paid. But the breakfast was good and the front desk staff was courteous and very helpful.
2 out of 5
by A verified traveler

Not as pleasant as last visit

Posted Feb 27, 2015
I got there very late, 1:30 AM. Got off the elevator and saw a man in the hallway, wearing only a towel, walking into a room. Fortunately, my room was very close to the elevator, so I ran into the room and did not have to walk far down the hallway. On two occasions in the evening, someone was yelling loudly on a cell phone next to the smoking butt can, which was outside the side door. My room was on the second floor just above the side entrance, so that was very disruptive. It just seemed like the clientele was a little seedier than my last visit and I felt less comfortable. There was a snow storm, followed by an ice storm. They did a decent job of spreading salt on the walkways, but the cable went out in the evening and was not resolved the next morning.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Nice accommodations, extremely convenient location

Posted Feb 21, 2015
The breakfast was excellent and the rooms were clean and comfortable. Very easy to find and easy access to all major highways and local roads.
1 out of 5
by A verified traveler

Don't stay here

Posted Feb 10, 2015
The rate should be a lot less for what this hotel has to offer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Winchester, VA

Nice hotel

Posted Feb 7, 2015
Location: This is convenient to Springfield Mall and several restaurants.
This was a nice hotel. The building is old and has been there for a while, but the room was clean and the furnishings were nice. The staff was very friendly and helpful. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Helpful staff, free shuttle to Metro, good price

Posted Jan 29, 2015
Very friendly staff and good location (free parking and free shuttle). Nearby highway overpass and road noise was a concern on my side of the hotel, but it is convenient, clean, inexpensive, and with very friendly and helpful desk staff -- they are so nice!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

overnight stay

Posted Jan 28, 2015
Pros: The room was very comfortable and clean. That is very important to me as I travel quite a lot.
Cons: Can't say anything now trip was short but during the summer plan on going back to stay a few days and use the pool
Location: As I said the shuttle was wonderful especially after driving almost 4 hours to get there. We were well informed by the shuttle driver which was great
The front desk receptionist was extremely kind and highly professional. She could not do enough for us. I was very impressed with the free shuttle from the hotel to eateries, mall etc....The driver was also very kind and informative during the drive. Overall I was very impressed and told my friends when I am in Springfield will definitely stay again. Breakfast was really good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
I would stay again. A little old hotel, but it's worth it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant

Posted Jan 20, 2015
The room I stayed in was very nice and clean. The breakfast offered by the hotel was very good. Only compliants I had was that my room was next to the elevator and the steps and it was loud besides that i had a very pleasant stay!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Gatineau,Québec

Very positif.

Posted Jan 17, 2015
The heating unit was noisy and we call the front desk and they upgraded our room right away. Our room was bigger, clean and well equiped. Good breakfast too!