Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always Enjoy the Crown

Posted Jul 21, 2014
The Crown Plaza in Springfied, Illinois is one of the most convenient and easily accessible hotel properties. Check in is easy and the rooms are comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield, il

Nice hotel

Posted Jul 6, 2014
The rooms were nice but need to be a little better cleaning. The tub had a small chip in it. I still love the bed. It's so comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel

Posted Jun 27, 2014
Pros: Pleasant staff, didn't explore around (stayed just a night) and nice comfy bed!
Cons: fix the doors!
Location: lots of dining options! we were there on a quick one day business trip so didn't have time to explore.
We stayed one night. Really comfy beds! Nice view. Lots of restaurants around. The only annoying thing is that the doors slam oddly upon closing, so we heard loud slamming constantly as people would leave.
4 out of 5
Recommended
for Everyone
by Stu from Port Byron, Ill.

Posted Jun 24, 2014
Pros: Close to activities in the area.
Location: Lots of history in Springfield.
Had a Great time in Springfield, and a very good Motel.
2 out of 5
Recommended
for Everyone
by Kathy from sherman , TX

Nice hotel but poor maid service

Posted Jun 16, 2014
Fitted Sheet on the bed was either too small or turned the wrong way
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 30, 2014
Enjoyed our one night there. The pool was very nice.
2 out of 5
by A verified traveler

Like staying at a Motel 6 but double the money

Posted Apr 7, 2014
The very first thing the stool was plugged..we had made reservations for 6 people 1 told them one room needed 2 beds but when we got to or rooms both had only one bed went back down and told them they said that was all they had not fun sleeping 4 in 1 bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant atmosphere

Posted Mar 31, 2014
While I feel mislead about the location (not close to shopping and ended up being right next to the highway), it was very nice inside, the room was spacious and the kids loved that the pool was on the top floor!
2 out of 5
by A verified traveler

Nice lobby - poor rooms.

Posted Mar 25, 2014
Pros: Lobby is nice. Staff cleaning the room did a good job.
One elevator was out of service which resulted in an 18 minute wait to get up to our room on Saturday night. The thermostat in our room seemed to not work which resulted in the room temp being 78 despite it being set on 60. Refrigerator also barely worked. Staff was barely accomodating. Seems like all the updating has been done to the lobby and not the rooms. Pool was dirty as well.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel

Posted Feb 18, 2014
Pros: The meeting rooms
Very good service, hotel is very nice but shows a few flaws nothing major