Ratings based on 91 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Fast servicePosted Aug 12, 2014
Pros: Friendliness & very clean & quiet!
Cons: A coffee pot & accessories would have been great!
I travelled to Springfield, MA for a job. I had an apartment set up for me, with the key under the mat. Wasn't there. After a few hours w/ property manager- getting nowhere - I called this hotel; go me a very nice, comfy room - this was midnight. I highly recommend to all!!
by A verified traveler from tonawanda ny
Checked out after one night, too awful to stay in!Posted Jul 14, 2014
Cons: Start with the maid service and get them to clean better and give them enough bedding to properly make the beds.
Location: Near many restaurants and shopping, easy access to I-91
Worst hotel I have ever stayed in. Front desk staff rather than apologizing for the maid putting a blanket on the bed with major burn holes, blamed me for not saying something sooner!
by Greg from Portland Maine
Convenient location.Posted Jun 14, 2014
The stay served the purpose. I would consider staying there again. Price was excellent.
for Getaway With Friendsby Eva from Rochester, NY
SkimpyPosted May 24, 2014 on Hotels.com
King size bed with three bad pillows. Two towels per room - don't bother asking for more, they are not coming.
for Personal Eventby A verified traveler
Posted May 20, 2014 on Hotels.com
There were 2 bobbie pins on the bathroom floor and 2 beer bottles in the closet
for Personal Eventby Anna
Posted May 12, 2014 on Hotels.com
Recommendedby A verified traveler
Posted May 5, 2014 on Hotels.com
by Corrie from Dallas, TX
The heat had been turned off!Posted Jan 3, 2014
Cons: Heated rooms when you get there,
The heat in the room had been turned off. We turned it on. We checked in during evening hours ready to sleep. Could not get comfortable in cold sheets. Called for a new room with heat. Was given a room. Major inconvenience. The first room also did not have a TV remote, we had to call for that.
by A verified traveler
Just a room.Posted Nov 15, 2013
Pros: Close to Eastern States Expo facility.
Cons: They need to check the heater for leaks and adjust the door/toilet problem.
Location: Across the street from our favorite restaurant in the area. That was a plus.
It was not our 1st choice, but other places were booked up. It was just a basic room. The bathroom door hit into the toilet - weird. The heater on the wall was leaking and the floor was all wet near the window. Otherwise, the room was clean which is the most important. We did run into noise in adjacent room one night, but it settled down after we called the front desk.
Recommendedby Denise from Springfield, MA
Posted Oct 22, 2013 on Hotels.com
It was great for what I needed.