Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hannibal, MO

Posted Aug 19, 2014
Pros: Beds
We love the beds in Hampton Inns and we used the hot tub several nights. The jets were not working, but they told us the parts were ordered and that can happen anywhere. Front desk staff were very friendly.
Comment from Hotel Management
Aug 27, 2014 by Michelle, Hotel Management
Thank you for the great comments . We are happy you enjoyed your stay and cant wait to have you back as our guests.
3 out of 5
by A verified traveler from WI

Hot tub

Posted Aug 11, 2014
Pros: We liked the breakfast every morning .
Cons: The hot tub cleanliness .
Location: Got pulled over for having so called pink brake lights .needless to say we went back to hotel.the historical sites weren't that important.
As we traveled for 6hrs or more in the car we were really looking forward to resting in hot tub. Needless to say it was not working properly . The paint along the edge stuck to my husbands back. There was also scum and particles floating in water . The water was hot but only 2-3 bottom jets working.
Comment from Hotel Management
Aug 27, 2014 by Michelle, Hotel Management
Thank You for sharing your comments and we are looking in to resolving the issues you mentioned on your survey. We are sorry things were not up to your expectations but we continue to address these moving forward. We do hope that you will be back to see us soon when travels brings you to the Jacksonville area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stop on the way to Michigan.

Posted May 29, 2014
Hotel is quiet, staff is great, breakfast was good and prompt, room was clean and bed was very nice.
Comment from Hotel Management
Jun 30, 2014 by Michelle, Hotel Management
Thank you for making this a stopping point on your way. W e are happy you enjoyed your time with us and we hope to see you in the near future.
5 out of 5
Recommended
by Jeff G from Godfrey

Very nice and clean

Posted May 27, 2014 on Hotels.com
Hotel and rooms very clean. Great service from staff
Comment from Hotel Management
Aug 2, 2014 by Michelle, Hotel Management
We appreiciate the positive comments and look forward to seeing you back soon at the Hamtpon Inn .
Comment from Hotel Management
Aug 2, 2014 by Michelle, Hotel Management
Thank You for being our guest. We hope to see you back soon when travels brings you back to the Jacksonville area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Normal for Its Class

Posted May 11, 2014
Pros: clean and quiet
Cons: More breakfast options -- protien
Hampton Inns are usually pleasant, and this did not disappoint. Facility kept well.
Comment from Hotel Management
May 28, 2014
Thank You for being our guest during your recent visit to the Jacksonville area.
Comment from Hotel Management
May 28, 2014
Thank You for your positive comments. We hope to see you back soon when travles brings you back to the Jacksonville area.
5 out of 5
Recommended
by BELINDA Dust from Jacksonville Il

Wonderful Stay!!!

Posted Apr 22, 2014 on Hotels.com
It was awsome!!! I loved it and the staff . The place was very clean! The food was great and a wonderful selection. I would want to go agin and agin. Thank you All!!
Comment from Hotel Management
Jul 5, 2014 by Michelle, Hotel Management
We love your comments and hope to see you soon when you are back in the area.
5 out of 5
Recommended
by Troy from Phoenix, AZ

Nice hotel

Posted Apr 21, 2014 on Hotels.com
Very friendly staff, great breakfast with plenty of variety, and very clean rooms. I would definitely recommend this hotel to friends and family.
Comment from Hotel Management
Jul 5, 2014 by Michelle, Hotel Management
Thank you for the wonderful comments and we hope to see you back soon at the Hampton Inn Jacksonville.
4 out of 5
Recommended
for Business Travelers
by Mary Lou from Chicago

Posted Apr 8, 2014 on Hotels.com
My son and I were in Jacksonville for a baseball tournament. We had a great time. I think your pool is too small though. We tried to swim twice in the 2 days we were there, but it was so packed we were unable to swim. That was distressing since the weather has been sooooo icky and I really wanted to swim and spend time in the hot tub. Also, I am a teacher and have a stressful job teaching in Chicago. I wanted to relax in the pool and hot tub. But, we had a great room and good breakfast and a great time anyway.
Comment from Hotel Management
Jul 5, 2014 by Michelle, Hotel Management
Thank You for being our guest while visiting Jacksonville for the baseball tournaments. We appreciate your wonderful comments and hope to see you back soon when visiting the area.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 30, 2014 on Hotels.com
Comment from Hotel Management
Jul 5, 2014 by Michelle, Hotel Management
Thank You for being our guest at the Hampton Inn.
5 out of 5
Recommended
by Cecile from Jacksonville Illinois

Posted Mar 3, 2014 on Hotels.com
All hotel staff was wonderful to me and made my stay in Jacksonville happy even if the weather was freezing. If I need to return to Jacksonville I will be staying here!
Comment from Hotel Management
May 31, 2014 by Michelle, Hotel Management
Thank You for sharing your positive comments about your stay. We appreciate you taking the time to let us know how we are doing. See you soon.