Ratings based on 367 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to many restaurants and highway.

Posted Aug 16, 2014
Nice clean and pleasant staff. Buffet breakfast and made to order eggs and French toast are a great deal for $9.95. I would stay there again.
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay. We take pride in providing the ultimate customer experience. We look forward to seeing you again. Thank you for choosing the Hilton Garden Inn!
1 out of 5
by A verified traveler from flora Il

bad night to say the least!

Posted Aug 16, 2014
Pros: pretty place
Location: lots of history related places
checked in behind two others and the clerk was super friendly to them and they were given bottled water. Now we get checked in and then I had to ask what the deal was with the water? And I was told you had to be a member to get a free bottle of water. expensive room and made to feel like a second rate customer over a twenty five cent bottle of water! Now that makes us want to go back! was not two queen beds. sheets and were so slick they would not stay on bed,The noise that came from the outside highway was terrible and kept us awake..One desk lady that night practically ran over me!
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay. We do apologize for any inconvenience you may have encountered during your stay. Unfortunately, we do not provide bottles of water for every guest. It is part of our Hilton Honors program. You can always sign up for this program and receive points for your stay at Hilton properties as well as complimentary bottles of waters when you stay at our property. We want to make sure all of our guests are happy and comfortable. We hope that you will not let this deter you from staying with us again in the future. Thanks for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Aug 10, 2014
Room seemed clean, comfy beds and pillows, lovely dining and lounge area, enjoyed the hot breakfast buffet-inexpensive, right off of interstate, close to restaurants, Starbucks and Walgreens. Wonderful experience and affordable.
Comment from Hotel Management
Aug 11, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are elated that you enjoyed your visit and hope that you will come to visit again. We take pride in keeping our hotel up so that you can have a wonderful experience away from home. We sincerely thank you for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 14, 2014
Nice room for the price. Beds comfortable but bad pillows. Clean and modern. About 10 min drive from downtown.
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
Thank you for the great review. We take great pride in making sure our guest have the best possible stay. Hope to see you again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from mount pleasant, wisconsin

Very comfortable hotel. Clean and friendly

Posted Jul 2, 2014
Pros: Wow it was really super places to stay.
Cons: The tv satellite could have had a stronger frequency. Some of the major stations were weak.
Location: Location was ok and fairly close to all attractions. It was close to the zoo and Lincoln attractions.
The hotel was very clean and very good for the average person. You were treated with high respect as a customer. The rooms were great with foam mattress beds. We were thereto see the Lincoln sites and rest. Thank you hilton garden for a great experience. The staff helped us with our questions and concerns about the area.
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
We are very happy to here that you enjoyed your stay with us. We make sure to go out our way to make our guest feel at home. Thank you for the review and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

one night stay - business

Posted Jun 28, 2014
staff was so friendly and helpful. hair dryer died, and replacement delivered to my door in under 5 minutes. beautiful facilities
Comment from Hotel Management
Jun 29, 2014 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. I am sorry to hear your hair dryer was not working. I am very happy the staff replaced it so quickly. Thank you for staying with us and we will see you in the future! Have a great weekend! HGI Staff
Comment from Hotel Management
Jun 28, 2014 by General Manager, Hotel Management
I am sorry your hairdryer didn't work but I am please to hear the staff took care of the problem right away. Thank you for staying with us. Have a great weekend!
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel with easy access?

Posted Jun 1, 2014
Pros: Nice pool and acess to workout room.
Cons: Hotel staff was cordial but not extremely friendly and snack facility was overpriced.
Location: The Lincoln home and Museum is located 5-10 minutes away.
The hotel was clean and comfortable. It has a great pool and workout facility that my son loved. My only complaint is the hotel not offering a complementary breakfast. It was an added fee of $10.00 per person which I thoughf was too high and forced us to go elsewhere for breakfast.
Comment from Hotel Management
Jun 29, 2014 by General Manager, Hotel Management
Thank you for the review. We do offer Bed and Breakfast packages at the hotel at a lower rate. Also if you stay 2 nights or more we have the Spring Deal or Holiday where breakfast is included. Hope to see you in future. Have a great weekend!
Comment from Hotel Management
Jun 28, 2014 by General Manager, Hotel Management
Thank you for the review! Have a wonderful weekend.
5 out of 5
Recommended
for Families
by A verified traveler

Comfy!

Posted May 28, 2014 on Hotels.com
We arrived really late, and the front staff was really nice. They delivered a pack and play crib to our room before we could get up to the room, which is really awesome when you have a 1 year old and 2 1/2 year old that is extremely tired and cranky, which allowed us to put them straight to bed. Very clean, with super friendly staff that understands family with small children. Great price too!
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are happy to hear that you enjoyed your stay. We try to honor all requests and are happy that you were pleased with the service you received. We hope to see you and your family again soon. Thanks for choosing the Hilton Garden Inn!
Comment from Hotel Management
Jul 28, 2014 by General Manager, Hotel Management
Thank you for the great review. We take pride in making sure our guest have the best stay. We hope to see again if you are in the Springfield area.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted May 28, 2014 on Hotels.com
Comment from Hotel Management
Jun 29, 2014 by General Manager, Hotel Management
Thank you for the review!
4 out of 5
Recommended
for Personal Event
by Cathy from WI

Like the hotel

Posted May 28, 2014 on Hotels.com
We stay here to visit family, several times throughout the year. We are always pleased with the stay but would like to have a choice of continental breakfast. We typically go across the street to Panera for breakfast.
Comment from Hotel Management
Aug 1, 2014 by General Manager, Hotel Management
Thank you for choosing the Hilton Garden Inn. It's always a pleasure having you stay with us. Unfortunately, our brand is not set up for continental breakfast. We have a chef who makes any eggs to order, omelettes, pancakes, french toast, etc. (items not found on a continental breakfast menu). We hope this doesn't deter you from staying with us in the future. You can also enjoy our breakfast at a discounted rate with our bed and breakfast package. We hope to see you again soon. Once again, thank you for choosing the Hilton Garden Inn.