Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M.

Posted Apr 9, 2015
I was in Springfield for a training and was at a terrible hotel. My husband had me check out and go to the Garden Hilton in Springfield. They got me right to my room and I was very satisfied!
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
I am happy to hear we exceeded your expectations during your stay! We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

A non-second choice for visiting Springfield

Posted Apr 9, 2015
Pros: Almost everything except the swimming pool, the temperature's control seemed have a problem during our stay
Cons: All seems fine.
Location: Locate southeast to the town, by the highway, very convenient commute. Only takes 10 minutes or so to go to Lincoln's home site.
First of all, I always choose Hilton Garden Inn as it's now my preference, except there's no such a hotel. Second, I'd like to say, this particular Hilton Garden Inn is a non-second choice if you plan to visit Springfield to see Lincoln or do something else. It only takes 10 minutes to commute to downtown area, and it's location is close by a shopping center, although it's almost closed, while there still some restaurants open. The staff was great, hall was great, room was great including the bathroom. Especially for the King beds, which are adjustable for softness. Besides, the price of this hotel is unbeaten. If you come to visit Springfield and wanna stay here for one or two days, you should choose this one.
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
Thank you for the positive feedback! We will share your comments with the staff. We hope to see you again in the future and thank you for staying with us. Have a nice weekend.
2 out of 5
by A verified traveler

hotel near everything

Posted Apr 7, 2015
I got to the hotel around 3:45p.m. walked in to check in the kid at the counter said my room wasn't ready in it was a whirlpool room n down graded me n my husband to a handy cap room. the bed was hard the wind blew through the window. the shower had little to known water pressure. over all we will choose another hotel.
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
On behalf of all the Employees and Staff of the Hilton Garden Inn Springfield, I would like to apologize for our inability to exceed your expectations during your recent stay. We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again. Again, my sincere apology for any inconvenience we may have caused you, and hope you will continue to use the Hilton Family of Hotels for all your travel needs.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Crystal Lake, IL

Nice hotel close to the expressway.

Posted Mar 30, 2015
Cons: Pool size.
Close to the expressway and the large Crowne Plaza, where I attended a conference. Updated lobby, rooms, and overall décor. There was an indoor pool, but it was as small as I've ever seen. Staff was friendly and helpful.
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
Thank you for the review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel

Posted Mar 23, 2015
Staff was ok. Food was good but breakfast was overpriced. Room was nice but mattresses weren't all that comfortable
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
Thank you for the review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Mar 19, 2015
Pros: Clean, modern hotel decor. Awesome lobby with very nice restaurant.
Great experience. Loved walking into the light-filled clean lobby. Great modern decor too!
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
Thank you for the five stars!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!!!!

Posted Mar 9, 2015
Very clean and comfortable stay hot tub was nice and relaxing!!!
Comment from Hotel Management
Mar 15, 2015 by General Manager, Hotel Management
Thank you for the great review. We are glad you enjoyed the spa and found it very relaxing. We hope to see you in the future. Have a great week
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Nice hotel but a very small pool

Posted Mar 9, 2015
This is a very nice hotel and I would recommend it to a friend as long as swimming is not a priority. Friendly staff, very clean, comfortable, etc. As I mentioned earlier the only negative in regards to this hotel is the size of the pool. Our family planned a weekend trip to take our kids swimming however the pool was so small and crowded we didn't get much swimming in.
Comment from Hotel Management
Mar 15, 2015 by General Manager, Hotel Management
Thank you for taking the time to fill out a great review. Sorry you did not get to enjoy the use of our pool to your liking. We hope to see you again in the future. Have a great week!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything in Springfield.

Posted Mar 2, 2015
We arrived late, were exhausted, were met with friendly staff and no issues at check in. Love the snacks, the Keurig machine and the availability of different types of coffee/tea/cocoa. Great breakfast. I didn't mind paying for it because the free continental breakfasts are usually quite terrible.
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
Thank you for the review! Have a nice weekend!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom La Salle Illinois

Fairly new hotel, close to lots of amenities

Posted Feb 22, 2015
Pros: Close to where I needed to be, and close to interstate.
Cons: Nothing particular that I can think of.
Location: It's not near downtown, which might matter if you were there for State of Illinois business. Although there are a couple State facilities nearby.
Very nice experience. Staff was friendly and very helpful. Food good also.
Comment from Hotel Management
May 1, 2015 by Stacy Hamlin, Hotel Management
We love five stars! Thank you for review!