Ratings based on 393 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Good location to sites in Springfield

Posted Oct 20, 2014
Clean, nice staff, good location, reasonably priced.
Comment from Hotel Management
Oct 22, 2014 by General Manager, Hotel Management
Thank you for taking the time to give us such a high review. The staff at the Hotel takes great pride in providing a wonderful experience for the guests. We hope that you come and join us again soon. Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Pros: Front desk staff/ restaurant staff
Cons: The maid service
Location: Located in south Springfield with close access to I-55. Some good choices of restaurants nearby.
Had an issue with maid staff. They didn't clean anything in the room, nor took out the trash. Very disappointed with that. On a positive, the front desk staff and restaurant staff were excellent.
Comment from Hotel Management
Oct 16, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We do apologize about the housekeeping service. We will address this with the housekeeping staff, as we take pride in providing excellent service to our guests. We hope this doesn't deter you from staying with us in the future. Thank you for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Very nice hotel

Posted Oct 14, 2014
Really loved this hotel! I would love to stay on my next visit.
Comment from Hotel Management
Oct 14, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay. We hope that you will find your way back to stay with us again in the future. We sincerely appreciate you choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
friendly staff & clean...beds could be more comfortable
Comment from Hotel Management
Sep 16, 2014 by General Manager, Hotel Management
Thank you for taking the time to give us a 5 star rating. The staff here at the Hilton Garden Inn takes pride in making sure all guests who stay with us have a clean room and a smiling face to great them. We hope to see you again the next time you’re in Springfield, IL.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to many restaurants and highway.

Posted Aug 16, 2014
Nice clean and pleasant staff. Buffet breakfast and made to order eggs and French toast are a great deal for $9.95. I would stay there again.
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay. We take pride in providing the ultimate customer experience. We look forward to seeing you again. Thank you for choosing the Hilton Garden Inn!
1 out of 5
by A verified traveler from flora Il

bad night to say the least!

Posted Aug 16, 2014
Pros: pretty place
Location: lots of history related places
checked in behind two others and the clerk was super friendly to them and they were given bottled water. Now we get checked in and then I had to ask what the deal was with the water? And I was told you had to be a member to get a free bottle of water. expensive room and made to feel like a second rate customer over a twenty five cent bottle of water! Now that makes us want to go back! was not two queen beds. sheets and were so slick they would not stay on bed,The noise that came from the outside highway was terrible and kept us awake..One desk lady that night practically ran over me!
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay. We do apologize for any inconvenience you may have encountered during your stay. Unfortunately, we do not provide bottles of water for every guest. It is part of our Hilton Honors program. You can always sign up for this program and receive points for your stay at Hilton properties as well as complimentary bottles of waters when you stay at our property. We want to make sure all of our guests are happy and comfortable. We hope that you will not let this deter you from staying with us again in the future. Thanks for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Aug 10, 2014
Room seemed clean, comfy beds and pillows, lovely dining and lounge area, enjoyed the hot breakfast buffet-inexpensive, right off of interstate, close to restaurants, Starbucks and Walgreens. Wonderful experience and affordable.
Comment from Hotel Management
Aug 11, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are elated that you enjoyed your visit and hope that you will come to visit again. We take pride in keeping our hotel up so that you can have a wonderful experience away from home. We sincerely thank you for choosing the Hilton Garden Inn!
4 out of 5
Recommended
for Business Travelers
by Josh

Posted Jul 21, 2014 on Hotels.com
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
Thank you for the review
5 out of 5
Recommended
by A verified traveler

Posted Jul 15, 2014 on Hotels.com
We were there for a tournament at UIS - Best hotel in the area
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
thank you for the review
3 out of 5
Recommended
by A verified traveler

Posted Jul 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
Thank you for the review