Ratings based on 375 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to many restaurants and highway.

Posted Aug 16, 2014
Nice clean and pleasant staff. Buffet breakfast and made to order eggs and French toast are a great deal for $9.95. I would stay there again.
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay. We take pride in providing the ultimate customer experience. We look forward to seeing you again. Thank you for choosing the Hilton Garden Inn!
1 out of 5
by A verified traveler from flora Il

bad night to say the least!

Posted Aug 16, 2014
Pros: pretty place
Location: lots of history related places
checked in behind two others and the clerk was super friendly to them and they were given bottled water. Now we get checked in and then I had to ask what the deal was with the water? And I was told you had to be a member to get a free bottle of water. expensive room and made to feel like a second rate customer over a twenty five cent bottle of water! Now that makes us want to go back! was not two queen beds. sheets and were so slick they would not stay on bed,The noise that came from the outside highway was terrible and kept us awake..One desk lady that night practically ran over me!
Comment from Hotel Management
Aug 20, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay. We do apologize for any inconvenience you may have encountered during your stay. Unfortunately, we do not provide bottles of water for every guest. It is part of our Hilton Honors program. You can always sign up for this program and receive points for your stay at Hilton properties as well as complimentary bottles of waters when you stay at our property. We want to make sure all of our guests are happy and comfortable. We hope that you will not let this deter you from staying with us again in the future. Thanks for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Aug 10, 2014
Room seemed clean, comfy beds and pillows, lovely dining and lounge area, enjoyed the hot breakfast buffet-inexpensive, right off of interstate, close to restaurants, Starbucks and Walgreens. Wonderful experience and affordable.
Comment from Hotel Management
Aug 11, 2014 by General Manager, Hotel Management
Thank you for your feedback on your recent stay with us. We are elated that you enjoyed your visit and hope that you will come to visit again. We take pride in keeping our hotel up so that you can have a wonderful experience away from home. We sincerely thank you for choosing the Hilton Garden Inn!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 14, 2014
Nice room for the price. Beds comfortable but bad pillows. Clean and modern. About 10 min drive from downtown.
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
Thank you for the great review. We take great pride in making sure our guest have the best possible stay. Hope to see you again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from mount pleasant, wisconsin

Very comfortable hotel. Clean and friendly

Posted Jul 2, 2014
Pros: Wow it was really super places to stay.
Cons: The tv satellite could have had a stronger frequency. Some of the major stations were weak.
Location: Location was ok and fairly close to all attractions. It was close to the zoo and Lincoln attractions.
The hotel was very clean and very good for the average person. You were treated with high respect as a customer. The rooms were great with foam mattress beds. We were thereto see the Lincoln sites and rest. Thank you hilton garden for a great experience. The staff helped us with our questions and concerns about the area.
Comment from Hotel Management
Jul 27, 2014 by General Manager, Hotel Management
We are very happy to here that you enjoyed your stay with us. We make sure to go out our way to make our guest feel at home. Thank you for the review and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

one night stay - business

Posted Jun 28, 2014
staff was so friendly and helpful. hair dryer died, and replacement delivered to my door in under 5 minutes. beautiful facilities
Comment from Hotel Management
Jun 29, 2014 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. I am sorry to hear your hair dryer was not working. I am very happy the staff replaced it so quickly. Thank you for staying with us and we will see you in the future! Have a great weekend! HGI Staff
Comment from Hotel Management
Jun 28, 2014 by General Manager, Hotel Management
I am sorry your hairdryer didn't work but I am please to hear the staff took care of the problem right away. Thank you for staying with us. Have a great weekend!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 13, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by General Manager, Hotel Management
thank you for review!
2 out of 5
Recommended
for Personal Event
by Michele from St Louis

very disappointing

Posted Jun 10, 2014 on Hotels.com
The room was clean. However the bathroom was outdated and the shower water pressure was terrible. Felt like showering in a light rain shower. Our first room had no blinds just a sheer curtain and it wasn't a big deal until night time since there was a light post right outside our window. We were offered another room directly across the hall which had a view of the roof, a broom and some sort of industrial units but it did have a blind. Inside it was quiet but outside on the patio was extremely noisy from the freeway and some industrial plant. The swimming pool was very small. Keurig in the room was nice. No complimentary breakfast. Breakfast was an additional 9.95. I passed. All and all not worth the money. Could have got the same or better for less.
Comment from Hotel Management
Aug 30, 2014 by General Manager, Hotel Management
On behalf of all the Employees and Staff of the Hilton Garden Inn Springfield, I would like to apologize for our inability to exceed your expectations during your recent stay. We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again. Again, my sincere apology for any inconvenience we may have caused you, and hope you will continue to use the Hilton Family of Hotels for all your travel needs.
5 out of 5
Recommended
by Dee from Fresno

Good for the price

Posted Jun 4, 2014 on Hotels.com
Hotel was nice. Housekeeping staff need to get together though. Every morning 2 different maids about 10 minutes apart would knock on the door even after I stated I did not need service. Other than that it was worth the price we paid.
Comment from Hotel Management
Aug 30, 2014 by General Manager, Hotel Management
I am sorry on behalf of housekeeping department. We will make sure this is addressed immediately. Thank you for letting us know so we can take care of it. Have a great weekend.
5 out of 5
Recommended
for Personal Event
by A verified traveler

centered for all of our family activities

Posted Jun 4, 2014 on Hotels.com
The staff was excellent. Breakfast opportunities were great.
Comment from Hotel Management
Aug 30, 2014 by General Manager, Hotel Management
Our Breakfast is really good!! I am happy you got the opportunity to try it. Thank you for the review! Have a wonderful weekend!