Indoor pool
Check availability

Reviews of Hilton Garden Inn-Springfield, MA

3 out of 5
Hilton Garden Inn-Springfield, MA
800 Hall of Fame Avenue, Springfield, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 314 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my tween boys and their friend. Great time. Walked to basketball hall of fame,unos pizza, plan b burger, and cold stone creamery and pool time. Mike at the front desk is ab fab and adorable. His smile and compliments are infestious. I appreciate you.
Stayed 1 night in Apr 2024

4/10 Poor

James

Traveled with family and small children
Trash in hallways and elevators, mattresses were horribly soft. Breakfast was $17 each. Rooms showed age, broken trim, door knobs. Needs a freshening up.
Stayed 1 night in Apr 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Soorena, Wellesley

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Group of very young hockey players that were running inside hotel. mvery noisy until 11 pm. Elevators had become a tool for them to play inside them. very bad
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

8/10 Good

Nicole

Stayed 1 night in Dec 2023

4/10 Poor

Theresa

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Didn't like the kids and dog running the hallway . Very loud
Stayed 1 night in Feb 2024

10/10 Excellent

Brittaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything we did
Stayed 1 night in Feb 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the HWY easy to get to. Close parking
Stayed 1 night in Jan 2024

10/10 Excellent

Janet L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read some bad reviews so was a little nervous but everything was perfect. Bed very comfortable, hot tub and pool were great.
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quick in and out , clean , quiet comfortable

10/10 Excellent

traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and bed was very comfy.very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

aldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Amazing
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk person name mike was so friendly and helpful. He was kind enough to comp breakfast the next day bc it was next day. 12/16. Very kind of him and a nice smile and disposition.
Stayed 1 night in Dec 2023

8/10 Good

Sarupinder

Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Stayed 1 night in Nov 2023

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark

Stayed 1 night in Nov 2023

4/10 Poor

Michele

Business traveler
Liked: Staff & service
This hotel is in need of an upgrade, it’s worn and dated. The furniture was worn and chipped, the upholstered chair looked worn and dirty. While my room looked clean at first glance, it’s in dire need of a deep clean. The shower had plenty of hot water, but the pressure dies off after about 30 seconds. My room faced the parking lot but the window has only a sheer curtain and there’s no way to close the heavier curtain to block out light because they’re fixed to the wall and don’t extend over the window. I woke at 3am because the lights went on in the parking lot and lit up the room as if it were daytime (think stadium lights, VERY bright). The noise from the hallway and the connecting room was loud. I could hear everything going on in the other room and hallway; no privacy to speak of. The connecting door to that room was unlocked when I arrived. The mattress was not great and should be replaced. There is a railway alongside the hotel, freight trains go by at least once an hour, it’s very loud and lasts about a minute. The only positive I have is the staff, everyone was very friendly, however, the front desk staff should know not to announce names and room locations for solo female travelers upon check in while there are other travelers waiting in line behind them. Please respect each guest’s privacy. I also liked that there was a security guard/vehicle patrolling the parking lot throughout the night; Springfield is not the safest place. I would not stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

TONI

Stayed 1 night in Nov 2023

10/10 Excellent

kathy

Stayed 1 night in Nov 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, next to the Hall of fame and near downtown. Need to fix elevator, not much can be done with train tracks next to the hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Dana

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
A Headache All Around
This was just a getaway for my wife an I. I booked the room on a Sunday night and then monday we had a curve ball thrown at us. We tried to cancel the room within 24 hours of booking it and were unable to do so. That's the first issue.. After shifting things around we were able to use the hotel for the weekend but when we arrived we got put into a double queen instead of the single king we reserved. This would be problem number two.. We went down to front desk and with a speal about booking through a third party WHICH I'LL NEVER AGAIN!! We got moved to a king room.. Starting to look bright? No... The king room was uncomfortable and the TV was so old and laggy that it took a solid two or three seconds for picture to come through when changing the channel. The remote was something from the 1990's and There was no guide to tell you what was playing on the channel... Problem number three.. In the morning you can go down for breakfast, nice but not. They do not include breakfast for $250 dollars a night... Problem 4.. You have to be waited on by staff. WHich was terrible. Food was little better then gas station food. I will not go back to this restaurant and I wont be using third parties to book hotels ever again.
Stayed 2 nights in Nov 2023

6/10 Okay

misha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I still havent received my $50 incidental it been since the 22nd that lead me to believe they never return my $50 i called several times and they said 10 days its 10 days now and nothing something aint right.
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No shade to block the lights from the parking lot
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 2 nights in Oct 2023

8/10 Good

Justin

Business traveler
Liked: Amenities
Disliked: Property conditions & facilities
Property is in need of some regular maintenance. One of two elevators has been out of service for weeks. Lights in bathroom flicker. Television worked but not well. And the first full night and morning the building had no hot water, though they did get that working by the second night.
Stayed 5 nights in Oct 2023

8/10 Good

Kenneth

Stayed 1 night in Oct 2023

10/10 Excellent

Dom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good we enjoyed
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyn

Stayed 1 night in Oct 2023

6/10 Okay

LInda

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My room was clean and the staff quick to help. But I won’t go back. Property overall feels dated and old. Especially for a Hilton. Bottom sheet was too small to tuck under the mattress and kept bunching up under me. Only one thin blanket in the bed so I kept heat higher than comfortable and air was very dry and parched. TV guide was difficult to find on their website and only listed local call letters so you have to surf through each channel (no guide available with the remote). Lobby coffee only served artificial creamers and breakfast cost $16.95 per person. I don’t eat enough to make it worthwhile.
Stayed 2 nights in Oct 2023

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Leanne

Traveled with partner
Disliked: Amenities, property conditions & facilities
Haven’t stayed for a few years, was surprised how aged hotel was. Place was booked solid weekend I was there and only had 1 elevator working.
Stayed 3 nights in Sep 2023

2/10 Terrible

Krista

Stayed 1 night in Aug 2023

4/10 Poor

Amy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
I asked about a walkable downtown and was told that the homeless are aggressive at night. We have children so did not venture out. We also were charged $50 more than what I was quoted via Expedia. Will avoid Hilton in our future travels.
Stayed 1 night in Oct 2023

6/10 Okay

Alfredo

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hello. Simply put, there was 1 and I mean 1 elevator operating for all guests during my stay. The wait was ridiculous to come up and down. Further, my reservation included breakfast as per my checkout with expedia and the manager stated there was no breakfast with my reservation. Frustration and upsetting to say the least.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton garden inn has been our first choice in looking for a room. However, it is losing its appeal. It’s hard to quantify but it’s not what it once was.
Stayed 1 night in Oct 2023

8/10 Good

Angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was not working
Stayed 1 night in Sep 2023

6/10 Okay

Valerie, Seal Beach

Traveled with partner
Liked: Cleanliness
Very disappointed that I did not get any Hilton points due to booking through Expedia. Why does Expedia ask for frequent flyers/stays numbers? Hotel needs renovations of rooms - we had signs of mildew on our bathroom ceiling. Hotel cleans rooms only upon request and room cost does not reflect any discounted prices yet “usual”services are upon request only.
Stayed 5 nights in Sep 2023

4/10 Poor

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Feces smell
Hotel needs some upgrades. Mattress was warped and majority of the furniture was chipped. Shower water pressure was very weak. Worst was the smell of human feces on the corner of the warped bed. Would not recommend and would not stay there again.
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Small expensive pantry to purchase snacks and water. Disppoinyed that we found food from the previous guests in our fridge. And no compensation for the garbage found.
Stayed 1 night in Sep 2023