Exterior
Check availability

Reviews of Wyndham Springfield City Centre

3.5 out of 5
Wyndham Springfield City Centre
700 E Adams St, Springfield, IL

Reviews

6.8
Rating 10 - Excellent. 250 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 224 out of 1001 reviews" "
Rating 4 - Poor. 164 out of 1001 reviews" "
Rating 2 - Terrible. 116 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin and Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good locaation for tourist sites related to Abraham Lincoln. Front desk staff gave us maps and tourist booklets
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service
Lots of work being done on sidewalk at the time we stayed. Had to walk several blocks to find an open cafe in the morning. Thanks Mojo cafe!
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 15, 2024
I'm sorry our Grille was not open while you were here.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
There's a Starbucks down on lower level, staff was friendly, parking was easy. Not a whole
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 10, 2024
Thank you for your review! We hope to welcome you back really soon!

6/10 Okay

andrea

Disliked: Cleanliness, staff & service
Overkill on the room deodorizer
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 29, 2024
My apologies for the discomfort in your room. Thank you for letting us know about it.

6/10 Okay

Tracy

Just an older room and needs a few updates
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 28, 2024
Thank you for your feedback.

6/10 Okay

Jen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom has chipping paint. No food options anywhere. Including hotel restaurant
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 27, 2024
I'm sorry that you were with us while our restaurant wasn't open. Thank you for letting us know about the condition of your room.

10/10 Excellent

Aaron

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and we were able to check in early. Parking was easily accessible and is connected to the hotel. Within walking distance to many sights and restaurants.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you so much. I'm glad you enjoyed your stay! We look forward to welcoming you back soon!

6/10 Okay

Sarah, Macomb

Disliked: Cleanliness, property conditions & facilities
This hotel needs a major upgrade. It’s run down and dirty. The carpet in our room was disgusting, the room smelled like cigarettes, and the towels smelled like vinegar. This is also one of the least accessible hotels I’ve ever visited. If you have mobility challenge, this is not the place for you. We stayed here eight years ago and it was nice. It seems like it’s really gone downhill.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 24, 2024
I'm sorry to hear about your stay. Please let me know what areas where you feel our accessibility needs to be addressed.

8/10 Good

travis

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 15, 2024
Thank you for your review. We hope we can make your next stay even more enjoyable!

6/10 Okay

Roger, Festus

Traveled with family
Liked: Cleanliness
Na
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your feedback.

4/10 Poor

Cristina

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
The heater was extremely loud. The sink handles are broken and unsafe for children. There was a hole in the bathroom vanity and full of dust. The shower tub was peaking and old. I have picture to provide. It’s unprofessional and inconsiderate for the amount paid per night.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 21, 2024
I'm sorry about your experience. Would you mind sharing the number of the room in which you stayed?

6/10 Okay

Gessel Berry

Business traveler
Liked: Staff & service
Good - Staff was friendly and room was available a lil' early. The rest - Unfortunately the fitness area was closed, which I did not know about prior to booking. Had I known, I probably would not have stayed at the facility. Additionally, the cleaning staff was working on my room at 9:50AM, with checkout not scheduled until 11AM. Fortunately, I only had a few items to take out, and was able to check out downstairs early. That would have been a waste of time and effort, had I not been ready to check out. The facility was older and needs updating throughout. There was a foul odor in the facility, in the lobby and mezzanine areas. Lastly, my toilet worked, but seemed like it was running constantly and had a very sensitive flushing mechanism..
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 13, 2024
I'm sorry about the toilet in your room and the smell you found. I will pass that on to the appropriate departments. I'm glad the staff was of good service to you!

2/10 Terrible

Juan

Business traveler
Disliked: Staff & service, property conditions & facilities
Water in shower was ice cold. Called front desk and they sent a maintenance worker who had no tools and just felt the water. Then they put me in a different room and it had the same issues. I didn’t report the second room because I just wanted to go to bed. So I took a cold shower. Old building with a lot of noises and weird layout.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 21, 2024
I'm sorry about your experience and that our two attempts to correct it didn't work. Please feel free to call the hotel at 217 789-1530, Ext. 0.

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a long wait to check in at the front desk. They were hosting a conference and it took an extended period of time to get checked in after my arrival, over 20 minutes waiting in line. They should have had more assistance at the front desk for this time.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 14, 2024
I'm sorry about the long wait at check-in.

6/10 Okay

Antonio

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property building was falling apart. All four rooms we had; have issues with leaky faucets; holes in the walls; and toilets that ran all night. Property itself was clean and staff were helpful. Would stay again because of price and easy walking distance to everything.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
Thank you for your review and feedback!

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
I'm sorry your stay could have been better. I hope we can make your next stay much more enjoyable!

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Room want clean. Pubic hair in the sheets, bathroom floor and shower. Lucky there were two beds so I slept in the other. Didn’t take away the feeling of previous guests leftovers. Told the front desk, they were apologetic and offered free breakfast.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 10, 2024
I'm sorry to hear about the condition of your room. Your feedback is helpful.

8/10 Good

William

Traveled with group
Liked: Cleanliness, amenities
Great place to stay
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 1, 2024
Thank you for your review. I hope we can make your next stay even better!

4/10 Poor

Irene, Chicago

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 28, 2024
I'm sorry your stay was not as you expected. Thank you for your rating

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 25, 2024
Thank you so much! We look forward to seeing you again soon.

4/10 Poor

DeAnne

Disliked: Cleanliness, property conditions & facilities
There were apparently 4 floors I could go To obtain ice. I went to 3 floors before I could get ice. Horrible waits for elevators. Really Concerned about cleanliness.
Response from Front Office Manager on Feb 24, 2024
I'm sorry about the inconvenience with the ice machines. On your next stay, simply call the front desk and we'll be sure to bring up some ice for you!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 21, 2024
Thank you for the rating. We're glad you enjoyed your stay and look forward to serving you again soon.

4/10 Poor

Jessie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The water wasnt hot, toilet leaked, smelled like a wet dog, and the room was freezing cold.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 21, 2024
I'm sorry to hear that your stay didn't turn out well.

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 16, 2024
Glad you enjoyed your arrival!

10/10 Excellent

Steve, Terre Haute

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 27, 2024
Thank you so much for your review! Glad to see you enjoyed your time with us!

4/10 Poor

Jessica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was extremely outdated and honestly kind of creepy. We arrived around 10pm and there was not one person anyway to be seen. Had to ring a bell for service at the front desk. Then our room was dark and dirty. The air conditioner was falling out of the bottom of the unit, the lamp shade was cracked, the carpet was dingy and there were black clumps on the floor, the toilet was small enough to pass as a potty training toilet. This looked as though it were used for locals to have hotel parties. The only plus was there was excellent water pressure. I would not recommend this property to anyone.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 16, 2024
I'm sorry to hear that you didn't receive the service you deserved and that the room you checked into appears to have not been ready for check-in. Your feedback will allow us to address important concerns.

6/10 Okay

luke

Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 16, 2024
I hope that we can make your next stay a more enjoyable one.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 16, 2024
Thank you for your review. I'm glad you enjoyed your stay!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is in need of a major renovation. It smelled and was very loud. Carpets dirty and bathroom had used towels hanging in bathroom when we checked in.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 9, 2024
It appears that your room was found dirty at check-in, for which I am sorry. Thank you for your feedback so we can address these issues.

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 9, 2024
I appreciate you taking the time to leave a review. Please come see us again soon!

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 9, 2024
Thank you for your review! I hope that we can make your next stay even better!

8/10 Good

Carolina

Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 29, 2024
Thank you for your review. We look forward to serving you again!

4/10 Poor

Jennifer

Business traveler
Disliked: Property conditions & facilities, room comfort
Don’t believe everything on the internet
I picked this hotel because of the proximity to where I would be working and it showed the amenities included: a pool, a bar, a restaurant, a gym, breakfast for a surcharge and a pillow top bed. Sounds good, right? Instead there was no restaurant or bar, pool was closed, gym was closed, no breakfast and a mattress topper that did not stop me from feeling the bed springs. There was no refrigerator in the room or microwave and not even a smart tv. Kudos to housekeeping for keeping the property and room clean though.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 9, 2024
We have a restaurant on our lobby level which is the Grille and a breakfast outlet called the Breakfast Grille. Our pool is open but our fitness room is being renovated.

6/10 Okay

diane

Traveled with family
Liked: Staff & service
Pool was down. Restaurant closes too early for a Friday night at 9 and lounge closes at 10. Room was clean and beds were comfortable. The front desk staff were very friendly.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 6, 2024
I'm sorry that our restaurant closed before you were able to enjoy it. Thanks for sharing your feedback!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 27, 2024
Thank you for your rating! Please consider us for a future stay!

6/10 Okay

Verified traveler

Traveled with family
The heater was loud, and the bathroom sink and tub did not drain well. The hot water didn't work well or hardly at all when the room next door was using the shower. There is no couch or extra chair in the room with a king size bed.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 6, 2024
Was our engineering staff able to help you with the issues in your room?

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 2, 2024
I'm sorry to see that you were unhappy with your stay. Could you tell us how we could have improved your visit?

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 star hotel, 4 star price
Didn’t have the room we booked available. They put us in a double full instead of our double queen. Needs renovation badly. Pool was closed for Maintenance. Breakfast was an extra charge. Shower curtain smelled like cigarette smoke. Drafts from windows.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 29, 2023
Hello. In reviewing your notes I saw that you believed you stayed in a room with two full-sized beds. We only have queens and kings in our hotel. I'm sorry to hear that your room wasn't up to standard. With more information about you, I could investigate your stay better.

2/10 Terrible

LeAnn, Springfield

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
We got charged for a suite but the room was a very small room. It had no hot water. The man insisted we had a suite. The next night we got to move because of no hot water and we actually had the suite we paid for. I had to have the maintenance man tell the clerk he was wrong. He would not discount our money because we went through Expedia.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 29, 2023
Hello, We had a number of reservations under the first name LeAnn. Could you tell me the room number you ultimately stayed in? Thank you for your help with this.

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Nice location
Nice downtown location-facility is dated but overall stay was fine. No complaints
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 21, 2023
Thank you for sharing your comments about your stay. We look forward to giving you the best in hospitality on your next stay.

6/10 Okay

Ran

Liked: Cleanliness
Disliked: Staff & service
The check-in staff didn’t familiar with their system and gave me difficulty with my card.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 21, 2023
I'm sorry there was difficulty with your check-in. I hope that the rest of your stay was more enjoyable.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you for your review. I'm glad you enjoyed your stay! We look forward to the chance of hosting you again!

10/10 Excellent

Stefan

Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 11, 2024
Thank you for you rating! We look forward to seeing you again.

10/10 Excellent

Philip

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Dec 7, 2023
Thank you for your review! We look forward to hosting you again!

6/10 Okay

Lloyd

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed two nights for a family funeral in the area. Between us we had 4 rooms. The main floor and lobby area were very nice and updated. The rooms were very outdated. No refrigerator, and most of the ice machines did not work. We were on 24th floor and had to go down 8 floors to find a working one.The beds were clean, but the restrooms were a little bit gross. In my room the area between toilet and bothtub was very gross. You could see rust around the vanity. House cleaning came in while we were gone and made the beds but did not leave fresh towels or refill the coffee packets. The hotel was in walking distance of nice restaurants and entertainment.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 30, 2023
Thank you for making us aware of your accommodations so that we can work with the appropriate departments in addressing your issues.

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Location was great and the room was clean and warm, very little maid service and no fridge in the room.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 30, 2023
Should you ever need a fridge, microwave or room service, simply let the Front Desk know.

4/10 Poor

Erica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This used to be a great hotel— it’s fallen into disrepair. Fraying carpet- closed fitness center— cold pool. Even pool deck furniture is falling apart. No housekeeping- 3 night stay. Pool was not restocked w towels. Found garbage under our beds. Charged for parking in an empty parking garage— with no attendant. Homeless encampments on the next block. Restaurant closed. Starbucks closed. Appreciate the quiet- but felt like they were closed- ice machines did not work. No fridge or microwave in room. Staff apologetic. But it’s beyond them.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Nov 30, 2023
I'm sorry to hear about your stay. It's unusual to hear that our Starbucks was closed while you were with us as it's traditionally open 7 days a week. We are also happy to deliver fridges and microwaves to rooms upon request.

4/10 Poor

Rick

It was close to the stuff we were doing. Hotel is run down no ice machines working. Issues checking in and out. I would not recommend this hotel.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 22, 2023
What were some of the issues you had at check-in?

4/10 Poor

Faisal, Frisco

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It was very dirty when I checked in on sunday night. Pizza was scattered on stairs and trash was outside the trash bins which were overflowed. It smelled terrible. AC did not work at all despite complaints. Do breakfast or dining was available. Terrible place to stay. I had to check out after 2 nights when no improvement was seen. Staff was ok.
Stayed 7 nights in Nov 2023
Response from Front Office Manager on Nov 18, 2023
I noticed that you said you made complaints about your AC not working. Did the Front Desk not send someone up to fix it?

6/10 Okay

Aracely

Business traveler
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 5, 2023
I hope that we can make your next stay more enjoyable!