Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by A verified traveler

Posted Apr 17, 2014 on Hotels.com
The room and hotel were clean. Unfortunately, there is no way to walk to anything although a number of places are close. The road is too busy and there are no sidewalks. The only problem I had was with the quality of service. On my first morning I went to use the fitness room. My key card would not allow me in. I went to the front desk and no one was there. I waited for 15 minutes but no one showed up. In the evenings, the staff were likely undergraduates and were often being visited by friends who were not employees. This made it uncomfortable to approach the desk for help.
4 out of 5
Recommended
for Everyone
by T

Delicious Treats, Great Service, Comfy Rooms

Posted Apr 13, 2014
Location: The Hampshire Mall (restaurants, theaters, mini golf, laser tag, grocery stores) is right across the street. Amherst Commons is only 2 miles away.
The Holiday Inn Express provides an ample breakfast with omelets, potatoes, pancakes, cinnamon rolls (you MUST try these), fruit, cereal, bagels, muffins, toast, drinks, and more. And, every day at 3 p.m., there are free cookies. The hotel is in close proximity to the Hampshire Mall, however, if you don't have a car, you'll have to jaywalk to get to the mall and a lot of police drive that main road. The rooms are very comfy, but the walls are a bit thin. I could hear my neighbors talking pretty clearly. The wi-fi is spotty, too. However, overall, it's a great value.
4 out of 5
Recommended
for Families
by A verified traveler from NJ

Visit to UMass Amherst

Posted Apr 11, 2014
Pros: Proximity to UMass Amherst
Cons: Breakfast was mediocre, as expected.
Location: A few minutes from the college town of Amherst, Mass.
The hotel was pleasant, clean and quiet. The staff was friendly and efficient.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2014 on Hotels.com
4 out of 5
Recommended
by Michael from Boston Area

Clean and Comfortable

Posted Apr 7, 2014 on Hotels.com
Nice hotel, clean and comfortable rooms, good breakfast, good location, friendly staff at front desk. Would recommend.
3 out of 5
Recommended
by A verified traveler

Decent hotel

Posted Apr 4, 2014 on Hotels.com
Decent hotel in a very uninteresting location. Clean, nice hot tub, average breakfast, between two freeways.
5 out of 5
Recommended
for Business Travelers
by Donna

This traveler left a rating score only Posted Mar 20, 2014 on Hotels.com
5 out of 5
Recommended
by Patrick from Mn

Great

Posted Mar 17, 2014 on Hotels.com
Nice place
4 out of 5
Recommended
by Mark from Wyoming

Posted Mar 16, 2014 on Hotels.com
Solid place,no problems. No red flags. Nice staff.close to umass.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Viri from Cheshire, CT

I loved it

Posted Mar 14, 2014 on Hotels.com
Everything was very nice and clean, convenient to shops and restaurants, the breakfast was great, they had a wide variety.Front desk was friendly and helpful. I totally recommend it!