Ratings based on 294 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Old Orchard Beach, ME
Great location for visiting the New England ExpoPosted Sep 28, 2014
Pros: The room and front desk staff.
Cons: We had no complaints and didn't utilize the fitness room or pool. Thicker and larger bath towels would be nice.
Location: We only went to the Big E
We picked this location for convenience and price. We were very please with our room. There was plenty of room and it was comfortable. The complimentary breakfast was better than expected and very good. The front desk staff was great. They provided us with printouts and directions to local restaurants and better direction to the fair grounds than what came off MapQuest. We will definitely stay here again.
for Everyoneby A verified traveler from Williamstown, MA
Comfortable bed and room.Posted Sep 27, 2014
We were just there for one night. The reception staff were efficient and the room was clean and comfortable. It was reasonable for the area. I would stay again if I was in the area .
by A verified traveler
NICE HOTEL IN A BAD AREA , ROOM WAS SMALLPosted Sep 23, 2014
Location: BAD AREA
PAINT FALLING OF BATHROOM CEILING , BATHROOM SMALL
for Everyoneby A verified traveler from nh
stayed 1 nightPosted Sep 22, 2014
Cons: the smell
Location: good louisianna style food nearby, but driving is a nitemare city is full of oneway streets, & rude Massachusetts drivers.
the staff was friendly & helpful recommending local resteraunt's & directions to them. There was a smell n the elevators, hallways & rooms that reminded me of mildew but with a soapy smell. would have liked to open a window for fresh air, but otherwise ok.
for Everyoneby A verified traveler from Swansea MA
Close to the Big E FairPosted Sep 22, 2014
Pros: breakfast was included, bed was very comfortable and the rooms were a good size
The hotel and room was very very clean. The decor was very nice and modern.
for Everyoneby A verified traveler
Posted Sep 16, 2014
This is the second time staying at this hotel. We stayed last year on our trip to the Big E, the accommodations were great and the booking was perfect so we decided to stay again. It was a pleasure that our short stay was just as enjoyable as the last. The front desk clerks upon check in were very helpful and assisted us in finding a phenomenal place for dinner (somewhat hard to find in Springfield) even advised us that we should not walk during the night considering the area. Also the indoor pool is a plus. Overall a great place considering, well, its Springfield MA.
for Everyoneby A verified traveler
AwesomePosted Sep 16, 2014
My friends and I stayed in the hotel for homecoming weekend of our college. The check-in process was easy and quick as well as the check-out process. The room was very clean and nothing was misplaced or broken. Close to the bars, which is what we wanted. We loved it
for Everyoneby A verified traveler from M
Well appointed and meticulously clean hotel.Posted Sep 13, 2014
Indoor pool was a bit chilly but clean, on site Dunkin Donuts, great breakfast, computer access, and staff that went the extra mile. TV remote was funky but it was replaced within 15 minutes of call to front desk. Liked the microwave in room witl low call frozen meals available with other supplies in lobby area. Close to the Dr. Suess Sculpture park (free parking) and 4 museums on the quad. Easy to get to the Big E from here.
for Everyoneby A verified traveler from Calgary
Great staff, great hotel!Posted Sep 2, 2014
As soon as you walk in you feel welcome. Would definitely stay again!
for Everyoneby A verified traveler from Maine
Posted Aug 20, 2014
Cons: Breakfast, scrambled eggs instead of cold hard boiled eggs would have been more to my liking
Location: close to area attractions
Very friendly staff, clean hotel. Close to area attractions, perfect for a family vacation