Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

What a NICE surprise!

Posted Jul 22, 2014
Pros: The clean, modern and new facilities.
Cons: The lobby is fine and clean, but the rooms are really nice
This hotel was such a pleasant surprise. It has been completely renovated and the rooms are nicely furnished, comfortable, clean and modern. The quality and ambiance of the room was well above what would be expected for this price. I'd recommend this hotel to anyone who is in the area and I'd stay again if I were.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice hotel!!

Posted Jul 16, 2014
Cons: The location, which you cannot improve
We usually don't stay in La Quinta hotels, and I have to say I was pleasantly surprised!! Everything was updated and looked really good. The lobby was very pretty, staff was friendly and the indoor pool was great for the kids. They even had laundry facilities that came in handy!! The free breakfast was really good!! Even though Springfield is not the nicest town, the hotel made it well worth it!!
4 out of 5
Recommended
for Families
by A verified traveler

Pleasantly surprised!

Posted Jul 11, 2014
Location: 10 minute drive to Six Flags, which is why we booked here. We also found everything we needed nearby - restaurants and banks.
I had never stayed at a La Quinta hotel before, but it was great! The staff were very friendly and helpful. The pool was great. Breakfast was a bonus - yummy waffles if you don't mind waiting your turn to make them. My picky husband even found the beds comfortable (which never happens!)
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Close to Six Flags New England.

Posted Jul 10, 2014
Pros: Clean and free breakfast.
Cons: Sofa couch..needs new mattress
Location: Six Flags about 10-15 minutes away.
Hotel and room was clean and breakfast was very nice. My only compliant was that the sofa bed was so uncomfortable my 6year old and 8 year old refused to sleep on it because they could feel the springs. Otherwise, we would recommend hotel and we would stay again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great Value

Posted Jul 10, 2014
Pros: Good location close to I-91.
Cons: A machine that change bills to quarters next to the games arcade and laundromat.
Location: Six Flags. basketball Hall of Famee.
For the price we paid we got everything we expected. Free breakfast, free parking and free internet. Rooms wer clean and spacey..
3 out of 5
Recommended
for Everyone
by A verified traveler

Loud dog barking during the night!

Posted Jul 9, 2014
Pets should not be allowed in rooms when it is mild outside and they could be left in the guest's automobile.
3 out of 5
by A verified traveler from Green Bay

Rude-imentary staff

Posted Jul 6, 2014
Pros: The rooms are very nice and comfortable.
Cons: Customer service.
Location: Only minutes from Six Flags New England, which is a great amusement park!
Hotel was nice, but staff was rude. We called front desk twice - once to inquiry about the pool hours and once to get more towels. She didn't know the hours the pool was open and she informed us they didn't have any more towels as they were all being laundered. However, she offered no guidance as to when we might expect more towels. (Fortunately, some were brought to our room within minutes). During breakfast the next morning the staff was taking out the garbage through the dining area - not very appetizing!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

third time here

Posted Jul 6, 2014
Pros: The staff is very nice and knowledgeable, the rooms are comfortable & clean, the breakfast is quite good and the pool is large.
This was my third time at this hotel & lcocation in the past 18 months and it just keeps getting better! The place is clean, provides nice rooms, a very nice full breakfast, has a very large and comfortable pool, and has a 12 check out time!!! Love it!! Icing in the cake there is now a Dunkin Donuts in the parking lot ; ) Awesome!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from troy,ny

Posted Jun 28, 2014
Pros: Reasonably priced, close to our destination
Cons: Nothing
Location: Brand new dunkin donuts right in parking lot, shops and stores close by, right off highway- easy to find
Friendly staff, clean rooms, lovely decor....easy to find...right off highway.....close enough to our destination This hotel looks to have been re done recently....the room was comfortable, bed was very comfortable....loved that room had coffee maker, fridge and microwave
3 out of 5
Recommended
for Families
by A verified traveler from MA

Close to attractions

Posted Jun 24, 2014
Pros: Continental breakfast had a different variety everyday. Nice change from other hotels that offer same options daily.
Cons: Communicate with guests when important things such as elevators are out of service. Stairs should lead to somewhere other than an emergency exit only
Location: Great location, Zoo, Six Flags, Large Mall all with in a 20 minute or less drive.
Nice Hotel however, only one out of four elevators worked for 4 days. Hotel staff made no attempts to communicate this to guests, learned it from repair crew. Tried to use stairs rather than elevator however stairs did not lead to lobby only to an emergency exit that would alarm if you opened the door!