Front of property

Reviews of Quality Inn and Suites Springfield Southwest near I-72

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 455 reviews" "
Rating 8 - Good. 164 out of 455 reviews" "
Rating 6 - Okay. 75 out of 455 reviews" "
Rating 4 - Poor. 47 out of 455 reviews" "
Rating 2 - Terrible. 23 out of 455 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Debbie

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was in a room that looked like an exterior door to a garage. Didn’t feel very safe in the room. Room smelled. Place needs to be updated
Stayed 1 night in Mar 2024

8/10 Good

Rodney, Saint Joseph

Traveled with family
Liked: Staff & service
Lady who takes care of kitchen was GREAT. Bathroom needed maintenance: sink stopper not attached; stool seat loose; tub drain plug coming apart.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were at least six people staying in the room next door with children yelling, screaming, and bouncing off the walls until past midnight. When I contacted the front desk the person who answered barely spoke English and provided zero response to my request to either change rooms or quiet down the people next door. I will never stay here again and strongly suggest you think twice before choosing to stay in this hotel.
Stayed 7 nights in Mar 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in, I was handled very quickly. Super friendly front desk, associate, and general manager.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking was smooth and quick! Very friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Krey

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I would like to recommend this facility the staff was helpful if not professional. While to common areas seemed a little run down the room was surprisingly modern and clean. I know this sounds petty but I cannot give this hotel a recommendation because it has the worst water pressure I have ever experienced. When there are many options at a similar price in the area why would I stay at a place where I can not take a decent shower.
Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ray, North Aurora

Liked: Staff & service
Drawers were broken, bathroom tube looked warn, bathroom floor was sticky.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

8/10 Good

James

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice and accommodating stay
Stayed 1 night in Jan 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond
Stayed 1 night in Dec 2023

8/10 Good

Trent

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jeffrey, Gladstone

Liked: Cleanliness, staff & service, property conditions & facilities
The quality inn is a good value. Yes it’s an older hotel so probably needs a few updates but for the location and price it was perfect for our needs. Fast check in, comfortable bed and the room was clean. We left before breakfast started so can’t comment on that but everything else was as described. We would stay again and would recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the place was very affordable and very nice. Highly recommend
Stayed 1 night in Jan 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and staff was very nice and accommodating
Stayed 1 night in Jan 2024

2/10 Terrible

Kristen

Stayed 1 night in Jan 2024

2/10 Terrible

Connor

Disliked: Cleanliness, property conditions & facilities
Property is in a good area, however it is old and dirty. First room our keys wouldn’t work, second room seemed okay (minus bedsheet stains, so we had to swap them out) until I noticed tons of black mold on the curtains, asked to be moved to a third room which ended up having a roach on the bed. The third room smelled of smoke and was very dirty, including stains on the floor. Our room keys also had to be reset numerous times.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rhonda

Traveled with family
Great hotel.
Stayed 2 nights in Jan 2024

8/10 Good

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, clean. Only downside is the hot tub wouldn’t turn on, but we still got in and had the smaller jets and heat.
Stayed 1 night in Jan 2024

6/10 Okay

Ermias

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Kathryn, St Charles

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The greeter was very friendly. Quiet and clean rooms
Stayed 1 night in Dec 2023

2/10 Terrible

Jarrod

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

James, Crystal Lake

Stayed 5 nights in Dec 2023

8/10 Good

monica

Stayed 1 night in Dec 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the property was clean, and the rate was fair.
Stayed 1 night in Dec 2023

8/10 Good

Chris

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
nice place - great breakfast
Stayed 5 nights in Nov 2023

8/10 Good

Stephanie

Stayed 2 nights in Nov 2023

10/10 Excellent

Marissa

Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Margret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Nikia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs updating. I didn’t feel the safest sleeping there at night and there seems to be a slight issue of bed bugs which happens since people from all places stay in hotels but when the hotel was notified of the issue they sent staff up to look in the room and said they didn’t see anything.
Stayed 2 nights in Nov 2023

10/10 Excellent

Anisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Benet

Business traveler
Liked: Cleanliness, property conditions & facilities
Everything was fine, except that the staff member who checked me and did very little to make me feel welcome.
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was delicious & the cook/waitress very kind & helpful!
Stayed 1 night in Nov 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023

10/10 Excellent

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really comfy pillows! Nice breakfast, though we were there a week and a little extra variety would have been nice. I wish the lobby and halls didn't smell like smoke, though happy the room was fine.
Stayed 6 nights in Oct 2023