Meeting facility

Reviews of Marriott Springfield Downtown

3.5 out of 5
Marriott Springfield Downtown
2 Boland Way, Springfield, MA

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 816 reviews" "
Rating 8 - Good. 263 out of 816 reviews" "
Rating 6 - Okay. 136 out of 816 reviews" "
Rating 4 - Poor. 66 out of 816 reviews" "
Rating 2 - Terrible. 56 out of 816 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kurt

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Kurt, we notice your rating suggests your recent stay with us was adequate, but not exceptional. We highly appreciate your feedback and we're committed to improving the overall experience for future stays. We hope to have another opportunity to serve you better.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Customer Service on Apr 7, 2024
John, thank you for your five-star Expedia rating! We're thrilled to learn that your stay at Marriott Springfield Downtown met your expectations. The team members certainly hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and helpful. Always offering to help and making sure we were enjoying our stay. Shout out to Curry , who helped us with our ridiculous amounts of luggage for a one night stay! We would definitely stay here again when in the area.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Janet, thank you for sharing your experience at the Marriott Springfield Downtown. We're thrilled to hear our team members made your stay enjoyable and Curry went the extra mile to assist with your luggage. Your compliments truly inspire us to maintain our high levels of service. We eagerly await your return visit. Safe travels.

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service just need better pool water quality
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Flor, it's great to hear that you experienced excellent service at Marriott Springfield Downtown. Cleanliness and comfort are central to our ethos, so we put much effort into ensuring top-quality facilities. Regarding your feedback about the pool water, we take it seriously and will direct attention to this area for continuous improvement. Thank you for your review, and we're looking forward to welcoming you back.

10/10 Excellent

Marissa

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Marissa, thank you for leaving such a high rating for Marriott Springfield Downtown! We're thrilled you had a satisfying stay and we look forward to welcoming you back for another stellar experience.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Best time!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Corey, we're delighted to hear that you had a fantastic time at the Marriott Springfield Downtown! Your satisfaction is our top priority and it's wonderful to know that we were able to exceed your expectations. We're excited to welcome you back for more memorable experiences.

10/10 Excellent

Brian, Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Brian, thank you for sharing your delightful experience at Marriott Springfield Downtown. It's great to hear you enjoyed the innovative cocktails and appetizing starters at our Bridge 22 restaurant. We hope to welcome you back for another round of wonderful drinks and cuisine.

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Brent, it's terrific to hear that you found excellent service during your stay at the Marriott Springfield Downtown. We're delighted you enjoyed your room, though we are sorry if there were concerns regarding the temperature and exterior surroundings. We'll share your experience with our team, continuously striving to enhance our guests' comfort. We hope to have the opportunity of welcoming you back for an even more pleasing experience.

10/10 Excellent

giana

Liked: Cleanliness, staff & service, property conditions & facilities
I was a great stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Giana, it's wonderful to know that you enjoyed your stay at Marriott Springfield Downtown. We strive to create a memorable experience for all our guests and are delighted that we were able to do so for you. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The place to stay in an awful town.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Austin, it's terrific to hear that you found the Marriott Springfield Downtown to be a calming presence during your stay. Our main goal is to ensure our guests have a comfortable stay, regardless of the surrounding area. We're looking forward to welcoming you back in the future.

10/10 Excellent

Austin Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Springfield in general is crime ridden, but if you must be there, this is the place to stay.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Austin, how wonderful to hear that you found the Marriott Springfield Downtown to be your preferred choice! We are certainly thrilled to be a beacon of comfort and security for our guests. We appreciate your review and look forward to welcoming you back should you return.

10/10 Excellent

Joenny, north haven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Joenny, it is wonderful to hear that your overall experience at Marriott Springfield Downtown was positive. Regarding your dining experience, we appreciate your patience and feedback. We are continually working to improve our service speed in the restaurant for a more efficient experience. We truly hope that your next stay with us will exceed your expectations, providing you a memorable dining experience.

6/10 Okay

Sue

Traveled with partner
Disliked: Staff & service, amenities
It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Sue, thank you for sharing your experience. It's delightful to hear you appreciated our convenient location near attractions. However, we regret you experienced inconveniences with amenities and response times. Our team is normally known for outstanding service and we regret we missed the mark during your stay. Rest assured your feedback has been shared with our team for further improvements. We aim to provide a better service in future to ensure such instances are not repeated. Thank you again for your valued feedback.

8/10 Good

Char

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Char, it's pleasing to hear you appreciated the spacious room offered at Marriott Springfield Downtown and found the variety of charging ports useful. However, we regret the inconvenience you experienced due to the bathroom condition. Rest assured, these concerns are taken seriously for improvement. Also, we take note of your feedback about waiting at the bar. Our team members strive to provide prompt and attentive service, so your comments will help drive improvements in this area. We hope to welcome you back and deliver an outstanding experience in every aspect.

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for sharing, Martin!At Marriott Springfield Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Daniel, we appreciate you choosing the Marriott Springfield Downtown and are thrilled to see your perfect rating. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Yessika

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Yessika, it's disappointing to hear your stay didn't meet expectations. We strive to provide our guests a sensational experience and it seems we missed the mark. We would value the opportunity to learn more about your experience to ensure improvements are made.

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Gloria, thank you for choosing Marriott Springfield Downtown and taking the time to rate your stay. It's fantastic to see a full star rating! We trust you enjoyed your time with us and hope to welcome you back soon.

10/10 Excellent

ANGELA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary Service Beyond Expectations
I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Angela, it brings us great joy to read about your experience at the Marriott Springfield Downtown! We're thrilled to know our team members went the extra mile to meet your specific needs and that our proactive approach to service made an impact. It's pleasing to hear that the well-maintained accommodations and top-notch facilities contributed to the overall quality of your stay. We appreciate your heartening words and look forward to your next visit.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Sean, we appreciate your delightful review of the Marriott Springfield Downtown. It pleases us to hear that you loved our convenient location, contemporary rooms, as well as our easy parking facility. We're equally glad our well-equipped restaurant and bar, along with our knowledgeable team members' help with food allergies, contributed to your positive experience. We hope to have the pleasure of serving you and your party again soon.

6/10 Okay

dan j.

Liked: Cleanliness
The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Dan, we appreciate your feedback. We sincerely regret the impact of large events on your experience. Understandably sometimes, the vibrancy of such events can affect tranquility. We're sorry you found the cleanliness of the pool to be unsatisfactory, we will certainly look into it. We strive to provide a balanced environment for all our guests. We hope you'll give us another chance to provide a more comfortable stay.

10/10 Excellent

Erin

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 3, 2023
Thank you for the perfect rating, Erin!We are very pleased to hear that you had a wonderful stay at Marriott Springfield Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Steven

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 5, 2023
Thank you for this lovely rating, Steven!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Marriott Springfield Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Springfield Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Kathryn

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 7, 2023
Kathryn, it's fantastic to hear that your stay at Marriott Springfield Downtown appears to have lived up to your expectations entirely. We're grateful for your rating and we hope to see you again for another exceptional experience. Safe travels!

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 4 nights in Sep 2023
Response from Customer Service on Sep 16, 2023
Arthur, thank you for the commendation! We're thrilled to hear you enjoyed your room at Marriott Springfield Downtown. Your satisfaction is our priority, and we hope we can serve as your accommodation of choice during any future trips to the downtown Springfield area.

8/10 Good

Christoforos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was unacceptable.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 15, 2023
Christoforos, thank you for sharing your feedback. We regret that you found our breakfast less than pleasing. Your comments help us identify areas for improvement and we assure you we're making efforts to enhance our dining offerings. We do hope you had an enjoyable stay otherwise at the Marriott Springfield Downtown, and look forward to potential opportunities to serve you better.

6/10 Okay

Suemika

Traveled with partner
Disliked: Cleanliness, staff & service
Room not being clean during stay. Had ro call for clean towels and to take out garbage.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 11, 2023
Suemika, we appreciate your feedback. It's unfortunate to hear you encountered issues in keeping the room tidy and well-stocked. We're normally known for a higher level of service and aim to provide a seamless stay experience. Rest assured, we have taken note of your concerns and are actively working on enhancing our services. Thank you for choosing our hotel and we hope to welcome you back, aiming for a more flawless experience.

2/10 Terrible

Satej

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 7, 2023
We appreciate the feedback, Satej.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Linda

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Linda, thank you for your stellar rating of Marriott Springfield Downtown. We are thrilled to know that your stay with us was a pleasant one. We hope to welcome you back in the future!

10/10 Excellent

Diego

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Conveniently located for walking to museums and restaurants
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 23, 2023
Zhargal, it's wonderful to hear that your stay at Woodspring Suites Missoula met your expectations and that you found everything satisfactory. Your feedback is greatly appreciated and we hope to have the pleasure of welcoming you back on your next visit.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant overall experience
The hotel and room were very nice, clean and comfortable. When we checked in, we paid for on-site parking but did not receive any ticket to get out, so when we left we had to pay another $28 as there were people behind us as we exited the garage and the gate was closed. When we checked in we had to pay for parking onsite, so we got double charged which I have to look into. The onsite restaurant was very good but limited service. We had a great time and were not in a hurry so it didn't bother our party but others were agitated. In the morning when we met for breakfast, there seemed to be only one effective young woman trying to take care of the entire room. Perhaps someone called out and she got stuck handling everyone. But after 20 minutes waiting on coffee, we noted people just getting up and going to where the staff was dropping off the coffee pots and taking them to their own tables. We figured she was challenged as someone didn't show when some staff from the kitchen came out to help her and was getting coffee and cleaning tables. Despite these challenges, they were all very polite and pleasant. Overall we were very satisfied and will visit again. We are college friends meeting up after 35 years, so it was more about our reunion than being in a rush for service. The double charge was annoying and the person who checked us in failed to give us what we needed, but I will address that directly. It was an apparent oversight, but not in my mind intentional.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 23, 2023
James, we appreciate your comprehensive feedback of your stay at Marriott Springfield Downtown. It's excellent to hear you found our accommodations clean and relaxing, and that our premises lived up to your expectations. However, we regret any inconvenience caused by the parking arrangement. Please trust we are looking into your concerns to improve our procedure.We're grateful for your understanding regarding restaurant service and commend our dedicated team members who worked hard to ensure your satisfaction. Despite the delay in service, their politeness and willingness to assist made a difference.Thank you for your understanding about the oversight at check-in. To echo your sentiment, it was unintentional but a learning opportunity for us, nonetheless.We cherish your trust in us and look forward to accommodating you and your college friends for another reunion in the future.

6/10 Okay

William

Business traveler
Disliked: Staff & service
Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 23, 2023
William, we regret to hear about the issues regarding your in-room amenities as well as the heater. We strive to provide a comfortable and warm environment for our guests. Rest assured, your feedback has been noted and is being shared with our maintenance and housekeeping teams so they can take appropriate steps towards improvements. We hope that you will allow us another chance to offer a better experience.

10/10 Excellent

william

Traveled with family
Liked: Amenities
It was central to all the parts of my visit. The parking and food service met my needs.
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 23, 2023
William, we're thrilled that the Marriott Springfield Downtown served as a convenient hub for your visit. It's great to hear that you were satisfied with our parking and food services. We strive to meet and exceed all our guest's needs. Looking forward to welcoming you back during your future travels.

6/10 Okay

VIVIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room full of feathers. I regret not communicating with the receptionist. When I did complain with them during checking out. They stated next time I should let them know immediately. There would have switch my room. Now I know for next time. They deduct the parking fee from my bill. That’s all they could do. The room was not clean at all. The towels were not properly washed. I felt like they fold back the old towels.
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 22, 2023
Vivian, we appreciate that you took the time to provide feedback about your stay. It appears some aspects didn't meet your expectations, which is disappointing to hear. For any future stays, we do encourage our guests to communicate issues as they arise so we can fulfill our commitment to providing the best possible experience. We understand your concerns about the cleanliness and presentation of your room, and take such comments seriously. For our part, rest assured we adhere to stringent cleanliness standards and always strive to exceed them. Nonetheless, we will review our procedures to ensure a better experience for all our guests moving forward. We hope that you would give us another chance in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fee
Only issue… wish there was a free or discounted parking option for guests of the hotel. $40 for less than 24 hours of parking is pretty ridiculous.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 8, 2023
We're grateful for your feedback. It's wonderful to know you enjoyed your stay at the Marriott Springfield Downtown. We understand your concern about the parking fee -- offering competitive yet reasonable services while ensuring the convenience and satisfaction of our guests is our primary goal. We'll take your thoughts into consideration and hope to provide even better experiences in the future. Thank you for choosing to stay with us.

8/10 Good

Matthew

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 27, 2023
We appreciate you sharing this positive rating, Matthew!The comfort of our guests is important to us so we can't wait to see you back again at Marriott Springfield Downtown. We want to share an even more enjoyable experience with you next time.

8/10 Good

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 19, 2023
Thank you for the lovely rating, Elisabeth!We're happy you had a pleasant stay with us and appreciated our prime location and friendly staff. It's unfortunate you had such challenges with our amenities and housekeeping. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
My girlfriend and I had a great stay at the Marriot in Springfield. I will get this out of the way quickly, but the parking situation was confusing and frustrating. If you plan on booking here, just pull up to the front first and ask for directions on parking. There's no signage until you're inside the lot, and the lot gates also didn't work so it was free for us. There is maybe 1 elevator total, and no stairs from what we could find. We looked kind of everywhere and ended up just walking back down all the ramps. I believe this lot is technically owned by the mall next door, but please be aware it's a confusing mess to park here. It's only $20 a day usually though, so worth it in my opinion. Otherwise, the hotel was really really nice, and the downstairs bar was so nice! The bartenders were really friendly too. The room itself was great (outside of the lack of hand soap which was a hotel-wide issue). It was a bit noisy due to the city traffic, but that's sort of expected. Overall it was a nice stay, no complications other than the parking.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Thank you for the 8/10 rating, Benjamin!We're happy you had a pleasant stay with us and appreciated our amenities and services. It's unfortunate you had such challenges with parking. We're disappointed we couldn't accommodate your needs and fix the problem including the hand soap. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

10/10 Excellent

Natalia

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 6, 2023
Thank you for the excellent rating, Natalia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Marriott Springfield Downtown! We look forward to hosting you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 11, 2023
Thank you for the fantastic rating!We strive to make all of our guests feel welcome and relaxed during their time at Marriott Springfield Downtown! We can't wait to see you again soon.

6/10 Okay

Cherayna

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stores and the area were dirty and closed the surrounding downtown area very dirty and trashy looking. I enjoyed my stay. The hotel and the property surrounding it was nice. I did not received the breakfast i paid for in advance and there was no staff available all weekend I waited over three hours for housekeeping services
Stayed 1 night in Jul 2023
Response from Marriott Springfield Downtown on Sep 6, 2023
Hello Cheryana, Thank you very much for taking the time to review your most recent experience at the hotel. Your feedback is very valued to us. I can assure you that your feedback will be shared with our management team in order to prevent the issues you detailed from occurring in the future. ThanksBrendan

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
Thank you for the wonderful rating, Chris!It's fantastic you enjoyed your time at Marriott Springfield Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

4/10 Poor

William

Traveled with family
I did not appreciate the extra charges for Breakfast, particularly as a Bovary Member and the Room Rate also double charged for parking once by Hotel and once at Lot C exit because the reader would not recognize prepayment and I had to charge to my Credit Card
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
We appreciate you taking the time to share your feedback, William.We're disappointed your time with us was anything less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 14, 2023
Thanks for the amazing rating, Shaneka!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Marriott Springfield Downtown!

2/10 Terrible

Lynne

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 28, 2023
We appreciate your feedback, Lynne.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 Okay

Leslie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nive place but service could improve.
We switched from the Sheraton to the Marriott after it was refurbished. Everything is nicely updated except for poor lighting in the room. Unfortunately the service left much to be desired. For example, the room was not cleaned by 330 pm and when requested the front desk staff were belligerent and uncooperative.
Stayed 3 nights in Jun 2023
Response from Customer Service on Jun 16, 2023
Thank you for sharing, Leslie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Terrible

Jennifer

Stayed 1 night in May 2023
Response from Customer Service on May 30, 2023
We appreciate you taking the time to share your feedback, Jennifer.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, but alarm went off every hour
The room was so clean and the staff helped me with issues I had with Hotels.com. But our phone went off every hour during the night. When I reported it to the front desk, they replied they knew about it as the guests the night before reported it as well. I feel if they could not fix it, they should have put us in another room. My daughter and I literally got no sleep with the phone going off every hour.
Stayed 2 nights in May 2023
Response from Customer Service on May 29, 2023
We appreciate your feedback, Jessica.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team.We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Loida

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Service on May 24, 2023
Thank you for the 5/5 rating, Loida!It's excellent you enjoyed your time at Marriott Springfield Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.