Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
71% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom LaSalle IL

Close to where I needed to be.

Posted Oct 20, 2014
Pros: Staff was nice.
Cons: Overall updating.General remodeling.
Put me in a smoking room. Clean, but dated and kind of shabby. TV did not work. Not many amenities.
Comment from Hotel Management
Nov 10, 2014 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
by A verified travelerfrom USA

Not what I expected

Posted Sep 29, 2014
Pros: It was in close range for the event we were attending.
Cons: Better organized breakfast and fix the bathrooms.
Location: Springfield, IL We went to route 66 festival
Although the rooms were clean, the bathroom have mold in the tub seals and you could see where the ceiling had water damage. Went to breakfast around 7:30 and they had already ran out of danishes and only had apples for fruit.
Comment from Hotel Management
Oct 7, 2014 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
2 out of 5
by A verified traveler

Not clean and smells

Posted Sep 23, 2014
The room was not clean. There was mold in the shower. The dead bolt was broke to the door. Multiple stains on the furniture and comforter on the bed.
Comment from Hotel Management
Oct 8, 2014 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
Recommended
for Overnight Stay Before Destination
by JBfrom Illinois

Baseball quick trip great half way point.

Posted Sep 21, 2014 on Hotels.com
This hotel is a bit warn, but the location worked well for us. The room and bed were fine and the price point was good.Thanks
3 out of 5
Recommended
by Kristifrom Effingham

Posted Sep 21, 2014 on Hotels.com
It was a relatively clean and nice room, but my room was up on the smoking floor--and there was a lot of old smelly smoke. I would stay again, but this time in a non-smoking room.
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
5 out of 5
Recommended
for Business Travelers
by Deneena hargettfrom Benton il

Great room

Posted Sep 11, 2014 on Hotels.com
We had a business meeting in springfield booked room online got great deal and room was clean pillows very flat asked for couple more was given to me no problem..I will definitely stay again.
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
Thank you for the excellent review. We appreciate positive feedback from our customers. I will surely share the feedback with front desk team and congratulate them on their wonderful service. At Super 8 we want to make sure everyone gets the same service that you have gotten. We Look forward to provide you with good service and accommodation. Thank you for staying with us. As always we appreciate your business.
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 5, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
3 out of 5
Recommended
for Personal Event
by Kirkfrom Topeka Ks

You get what you pay for!

Posted Sep 4, 2014 on Hotels.com
My dad and I stayed here for a couple of nights during the motorcycle races. We only showered and slept here. The 2nd floor hallway smelled like cat pea, but the room did not. The room was clean and so was the bathroom. You could only enter and exit the parking lot going north. But the room was $65 a night so...
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.
1 out of 5
Recommended
for Business Travelers
by KCfrom Ny

Hotel stinks

Posted Sep 4, 2014 on Hotels.com
The hotel smells terrible from elevator, hall and room, almost got sick, smelled so bad we Could NOT stay , 5minutes was it, we lost 1 nights money but COULDNOT take the smell..
Comment from Hotel Management
Jan 3, 2015 by Ray Patel, Hotel Management
We are very sorry to read the comments you shared about your experience at our hotel online. Our top priority is to ensure the satisfaction of our guests through the product we offer and the service extended by our team. We assure you that this is not typical of the standards we strive to maintain. Your comments are being shared with the appropriate members of our management team so that the necessary corrective measures can be taken for improvement.