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Reviews of Amaya Hills Kandy

4.5 out of 5
Amaya Hills Kandy
Heerassagala Kandy Sri Lanka, Kandy

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 172 reviews" "
Rating 8 - Good. 53 out of 172 reviews" "
Rating 6 - Okay. 43 out of 172 reviews" "
Rating 4 - Poor. 13 out of 172 reviews" "
Rating 2 - Terrible. 8 out of 172 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location and gardens stunning amongst the hills, but 4-5km from town. Rooms were really lovely and most staff friendly. However for the price of the property and what they offer leaves a lot to be desired. Thought the buffet was just very average, service on drinks very slow( or they’d even forget) One bottle of water in your room and if you wanted anymore you had to purchase. In your room was only a couple of tea bags and coffee, when we asked for some Green or Herbal tea, we were told they didn’t offer that. In comparison to other properties and for similar or less price was pretty average
Stayed 2 nights in Jan 2024

10/10 Excellent

Andy, Toronto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, nice setting, courteous and friendly staff.
Stayed 1 night in Jan 2023

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location and surroundings are amazing.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here
I have stayed here multiple times and this is one of my favorite hotels I’ve stayed at around the world!
Stayed 1 night in Jan 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
A beautiful friendly hotel and very clean. Buffet was amazing. Very good value for money. Sadly we only stayed one night
Stayed 1 night in Feb 2022

10/10 Excellent

Vardha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a perfect mountain view. The rooms are good and clean. The food service is okay, but it could have been better.
Stayed 2 nights in Nov 2021

6/10 Okay

Rafaela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Nirosh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing..soo comfort stay. Thank you amaya staff..
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blends with nature at Hanthana Mountain range. Nice hideout from the stressful life.
Stayed 1 night in Jan 2021

10/10 Excellent

KAMAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Superb .... me and my children were so happy about the overall stay at Amaya Hills
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Shenali on Sep 14, 2020
Ayubowan, Please share your feedback in order for us to improve our hotel standards.

6/10 Okay

Inhaj

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Payment confusion
The hotel had a great atmosphere but the staff had major confusion when checking out as they were telling me that I haven’t paid for the room and I need to pay the balance, I showed them the invoice which I paid but they refused from there side.after calling Hotels.com via telephone I was able to resolve this matter, I was disappointed really disappointed as I wanted to attend my friends wedding but due to this incident I was delayed
Stayed 1 night in Jan 2020
Response from Deepika on Feb 7, 2020
Dear Inhaj, We deeply regret to note your comments and apologize on behalf of the team for the inconvenience and discomfort you had to face. We do hope this experience will not prevent a future visit. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Deepika on Feb 5, 2020
Dear Guest, Thank you for the high rating Best regards The Kingsbury

10/10 Excellent

Angie Mui Gek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Deepika on Jan 3, 2020
Dear Angie, Thank you for Posting a rating . It is a pleasure to see that you have enjoyed the holiday experience with us, and we look forward to seeing you again . Regards, Deepika Dissanayake

6/10 Okay

Lalith

Traveled with group, Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2019
Response from Deepika on Oct 4, 2019
Dear Lalith Ayubowan from Amaya resorts Thank you for Posting a rating . It is a pleasure to see that you have enjoyed the holiday experience with us, and we look forward to seeing you again . Regards, Deepiak Dissanayake

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at Amaya Hills
We stayed for here for our first two nights in Sri Lanka - a lovely hotel in the beautiful hills near Kandy. The location was great for us to make the most of our time in and around Kandy - the people were really friendly and the place was spotless.
Stayed 1 night in Sep 2019
Response from deepika on Sep 24, 2019
Dear Guest, Thank you so much for visiting us recently during your holiday to beautiful Sri Lanka and for writing such a wonderful review of your experience. We hope to have the pleasure of welcoming you back. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful environment and quiet atmosphere at the hotel. Delicious meals were at the buffet. very friendly staff.
Stayed 1 night in Aug 2019
Response from Deepika on Aug 24, 2019
Dear Traveler, Ayubowan from Amaya Resorts and Spas! We are pleased to read such encouraging comments and thank you for sharing them on Expedia. . It is a pleasure to hear that breathtaking views of Amaya Hills, Kandy were to your great satisfaction. It has been our mission to create a pleasurable atmosphere for our guests at all times. Once again, it was a pleasure having you and we forward to welcoming you back . Thank you for your valued patronage. Warmest Regards, Deepika Dissanayake

2/10 Terrible

Dr M S

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel. Not worth for money. Smelly toilets. I had to change the room due to toilet smell . Friendly staff. Overall poor quality hotel.
Stayed 3 nights in Jun 2019
Response from deepika on Jul 2, 2019
Dear Dr M S Ayubowan form Amaya resorts & Spas Thank you for choosing Amaya resorts for your holiday. We have noted your feedback with regards to your recent stay and apologise that you had an unpleasant experience . We will investigate this matter further to prevent the re-occurrence of similar situations.We deeply regret the fact that your stay fell below your expectations and look forward to welcoming you back to Amaya resorts for an enhanced experience. Warmest Regards,

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from deepika on May 23, 2019
Dear Guest, Ayubowan from Amaya Resorts. Thank you for posting a rating following your visit. Warmest Regards, Deepika Dissanayake

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from deepika on Apr 6, 2019
Thank you very much for posting a rating . Warmest regards

8/10 Good

Fathima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view!
Stayed 1 night in Feb 2019
Response from deepika on Mar 18, 2019
Dear Fathima, Ayubowan from Amaya Resorts and Spas! Thank you for the nice word. We are glad that you enjoyed your stay with us and look forward to welcoming you back. Thank you for your valued patronage! Warmest Regards,

6/10 Okay

kadry

Cheating
The room was very small for 3 and I think they did that in purpose cuz then I paid 40 extra dollars a night to get bigger room
Stayed 4 nights in Feb 2019
Response from deepika on Mar 4, 2019
Dear Kardy, Greetings form Amaya Resorts. We are sad to read your review. Rooms are provided depending on the room category booked by the guest. We are sorry that you were disappointed. warmest regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok with the room but the bathroom not nice too only the veiw is nice
Stayed 1 night in Feb 2019
Response from deepika on Feb 5, 2019
Thank you for posting a high rating and glad to know that you liked the view. Please do visit us once again warmest regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay. Really overpriced for what it is. Very dated hotel, the rooms weren’t nice and the bathroom smelled. We would not recommend this hotel.
Stayed 1 night in Dec 2018
Response from deepika on Dec 31, 2018
Dear Guest Ayubowan from Amaya resorts & Spas Thank you for selecting Amaya hills for your stay. Amaya Hills is a hotel which usually offers its guests a remarkable stay experience, hence, We deeply regret to note that your stay was less than exceptional and wish to extend our most sincere apologies. Warmest Regards Deepika Dissanayake

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2018
Response from deepika on Dec 27, 2018
Thank you very much for posting a rating. Warmest regards Deepika Dissanayake

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and quiet place.staff were friendly and had good time.
Stayed 2 nights in Dec 2018
Response from deepika on Dec 24, 2018
Dear Guest , Ayubowan from Amaya Reorts Thank you for nice compliments and also for choosing Amaya hills for your trip. Nice to note that you had a good time,Warmest regards Deepika Dissanayake

8/10 Good

Div

Liked: Staff & service
Checkin wasn't as friendly as other hotels. Rooms look tired. Nice pool. No elevator. Dining staff very friendly and accommodating. Exceptional breakfast with many choices
Stayed 2 nights in Nov 2018
Response from deepika on Dec 4, 2018
Dear Div, Ayubowan from Amaya Reorts Thank you for many compliments, however we regret to note you were not satisfied with the check in process and wish to offer apologize on behalf of the team. Thank you for choosing Amaya hills for your trip. Warmest regards Deepika Dissanayake

6/10 Okay

hyunjoo

Liked: Staff & service, room comfort
Ok to stay for one night
The view at the hotel was great, but we felt that the rooms should be renovated and the veiw at the rooms was not good at all.
Stayed 1 night in Nov 2018
Response from deepika on Nov 15, 2018
Dear Guest, Ayubowan from Amaya Thank you so much for visiting us recently writing a review of your experience. We regret to note some aspects were not to your liking and apologize for same. Your comments are well noted. Thank you for your valued patronage. Warmest Regards, Deepika Dissanayake

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No lift, bath room shower is dangerous for elders as it is on Bath tub
Stayed 1 night in Oct 2018
Response from deepika on Oct 15, 2018
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for your candid review. We regret if you have faced any inconvenience. Warmest Regards .

8/10 Good

KC, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view from hotel
Hotel was quite good and clean. Food was nice thought bit pricy. View from Pool and Lobby was amazing specially evening sunset.
Stayed 2 nights in Sep 2018
Response from deepika on Sep 17, 2018
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you very much for all the nice compliments. Do hope you will return one day. Warmest Regards, Deepika Dissanayake

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views of the stunning hills Pool very nice Good high standard Staff very friendly and welcoming
Stayed 2 nights in Aug 2018
Response from deepika on Sep 6, 2018
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for the nice review. Thank you for your valued patronage. Warmest Regards, Deepika Dissanayake

2/10 Terrible

Erasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from deepika on Aug 14, 2018
Thank you for posting a rating. Best regards

10/10 Excellent

Thomas , Vancouver, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service!
Both my wife and I had an amazing time at Amaya, and we hope to be back again next year! Thank you for the amazing service. Cheers, Thomas Francis
Stayed 2 nights in Jan 2018
Response from Shanthini on Feb 12, 2018
Dear Guest, Thank you for taking time to share your experience of your recent stay with us. We are delighted to read that you and your wife had a perfect stay. We will be delighted to have you with us for a longer stay and look forward to welcoming you to Amaya Hills.

6/10 Okay

winnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need renovation
Service is good, amazing view from the mountains, but the hotel itself is too old, definitely need renovations.
Stayed 2 nights in Dec 2017
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for sharing your experience at Amaya Hills. We appreciate your comments which are very useful to us in our self-evaluation and improvement process. Rest assured we have duly noted your comments and will make every effort to ensure that all areas are duly addressed. Thank you for your valued patronage! Warmest Regards, Sheahana Wickramasinghe Customer Relationship Manager

10/10 Excellent

Saman , Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to relax and unwind
Beautiful location at the base of Hantana Hills. Very good local food and highest level of hospitality.
Stayed 2 nights in Dec 2017
Response from Sheahana Wickramasinghe on Dec 19, 2017
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for sharing your experience at Amaya Hills. We are delighted that you enjoyed a wonderful stay with us and look forward to welcoming you back. Thank you for your valued patronage! Warmest Regards, Sheahana Wickramasinghe Customer Relationship Manager Amaya Resorts and Spas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing views, beautiful location, one of the best places I have stayed. Lovely pool and garden
Stayed 3 nights in Nov 2017
Response from Shenali on Nov 19, 2017
Dear Guest, Ayubowan from Amaya Resorts and Spas! Thank you for your valued patronage and review. We are delighted to learn that you enjoyed your stay with us and look forward to welcoming you back. Warmest Regards, Sheahana Wickramasinghe Customer Relationship Manager

10/10 Excellent

Shamuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice a gateway hotel
Our stay was just for one night but it was a memorable one as we were greeted well by the staff and the view was just spectacular. The room was excellent and clean and neat. We did enjoy our stay and wish it was for a bit longer.
Stayed 1 night in Jun 2017
Response from Web EX on Jul 10, 2017
Ayubowan from Amaya Resorts and Spas! We are truly delighted to learn that you enjoyed a wonderful and memorable stay at Amaya Hills. Thank you for your valued patronage. We look forward to welcoming you back to Amaya Resorts and Spas!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Kandy
Food, facilities and staff are amazing here. I booked a superior room but they upgraded it to a deluxe room at the hotel for no additional cost.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Looked after extremely well. Very happy

6/10 Okay

faisal

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Chico, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Location
Excellent for a peaceful and comfortable holiday away from the hassle and bustle of city life. It was an ideal place selected by chance. Manager and staff extremely friendly, helpful and accommodating. Selection from a variety of food were tasty especially local dishes, as a Sri Lankan living abroad, were ideal for palate. The ambiance and fresh air were refreshing. Highly recommended definitely worth many more visits for relaxing times. The bungalows offered are ideal for private family holiday or a get together. Hospitality extended was awesome ! Definitely worth more visits.

10/10 Excellent

Rasika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice location and really nice service
Good service with very pleasant staff. We had infant baby and chef made special meal for baby without any extra changes. This hotel located top of the hill and view was absolutely stunning.

4/10 Poor

I like.to trave, Amman,Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel view is nice if you are lucky .
First night: They gave me a room three floors down at the bedroom. I refused that room and they transferred me to another good room first floor. Second night I returned to find that my room was changed to another room which was bad. It's bathroom is not good for use,not clean and not with a good space and no shampoo also. They gave me a deluxe room but I paid for superior room. The reception staff and the manager was not even trying to understand my request.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst service in all of Srilanka
A beautiful property wasted by untrained staff. Really really bad service. AVOID if u r there to unwind

6/10 Okay

Mayur

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great views but hotel tries to rip you off
Staff were polite and tried to be helpful. The views are amazing although the property is in desperate need of a refurb. Unfortunately, though the Hotel tries to rip you off at every turn ruining the holiday. Twice they tried to inflate the advertised prices of essentials like breakfasts etc. I would not recommend this hotel to others

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite satisfied except the price
I hesitated before booking because of negative comments online about the hotel, but finally the one night stay was quite pleasant. We booked two rooms but were given a family suite, so that we could spend a joyful evening together in the living room. Contrary to some negative comments, the air con can be turned off, impeccable hot water shower for everyone, the food was OK.

6/10 Okay

alaa

Disliked: Room comfort
Hotel is not as displayed in the pictures and food serving is very selective

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very beautiful nature, but hard to access the hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Very Poor customer service, food was not great at all. Got food sickness from their dinner buffet. Would not stay here again at all and reptiles in room found both nights.

4/10 Poor

Becky, New York

Disliked: Staff & service
Ripped off by the staff, if your White be careful!
We paid and booked online at full price for a two person per room occupancy as clearly stated in the room terms and conditions. However, I was the only person listed on the online paper work with contact details since I booked through my personal account. My sister and I arrived at the hotel in the morning and everything went smoothly upon checkin, the room we booked was for two twin beds. Later in the evening we were approached in the lobby by a mob of staff demanding us to pay them double the original booking rate all in USD cash per night for my sister to share the room with me plus extra for her to have breakfast, and we had booked for 3 nights! The amount they were demanding far exceeded the nightly rate for a whole new room. I refused and showed them their own terms and conditions that they state online for a 2 people occupancy per room. They would not stop harassing us for payment and said that they don't care what their policy says since I was the only one showing on the paper work despite the fact that at checkin both of us were asked for our passports and contact details. I refused to pay that amount and asked to speak to a manager. Two managers came and were trying to negotiate all kinds of ridiculous fees, but I refused to pay. They then proceeded to say that the hotel would do me the "courtesy" of allowing us to actually use the other twin bed in the room for free as long as we pay USD per day for one extra breakfast. I agreed and paid them. Horrible experience!!