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Reviews of Citrus Waskaduwa

4.5 out of 5
Citrus Waskaduwa
No. 427 Samanthara Road Kuda Waskaduwa, Wadduwa

Reviews

8.4

Very Good

Rating 10 - Excellent. 20 out of 57 reviews" "
Rating 8 - Good. 28 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Pushpavaly

Front office staff needs to know how to welcome guests. They think they are the owner of the hotel..
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Lay out of hotel ill conceived All the rooms were on one side of the reception along long corridors. if you are unfortunate to be given a room at the end of the hotel it means a long walk.And the corridors become flooded with heavy rain making it a slippery slope.We had a function in the Sky Lime hall which was outside the hotel with no toilet facilities or cloak room.Though there was a path leading to this hall it was not covered and we all got wet getting to the hall.Being a week end the hotel was full of locals and there was no room for us in the pool!
Stayed 1 night in Oct 2019

8/10 Good

mrs c

Traveled with family
Liked: Room comfort
There was no toilet paper in the room. We had to request several times before we got it. The sink was blocked.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location,The staff and service excellent . The food and service at the restaurant superb.All in all we could definitely say this was one of the best holidays we had and we were so sad to leave.Nothing was too much for the staff and they delivered it with a smile. .
Stayed 14 nights in Jun 2019
Response from Manager on Jul 8, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon Thank you

2/10 Terrible

Tarun, India

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pathetic service, room condition is worse even than a 1 star hotel. I did a prepaid booking, if it was a postpaid i would have never stayed at this pathetic hotel.
Stayed 2 nights in Jun 2019
Response from Manager on Jun 19, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We apologize for the inconveniences caused. Your comments have been highlighted to the teams at Citrus Waskaduwa. We apologize for any inconveniences caused. Thank you

10/10 Excellent

SureMan, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, direct access to beach, friendly staff
Stayed 1 night in May 2019
Response from Manager on Jun 11, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We hope you will visit us again in the future again. Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the second time in nearly five years. Nice place. Friendly staff. The property shows signs of age, but still in good condition.
Stayed 1 night in Apr 2019
Response from Manager on May 6, 2019
Dear Valued Guest Thank you for sharing your experience with the community. We hope to welcome you back soon

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Manager on Apr 21, 2019
Dear valued guest, Thank you for sharing your experience with us. Thank you

8/10 Good

Melisa

Liked: Staff & service
Service was good,but the room condition was not so good a bit old and the wall moldy.
Stayed 4 nights in Feb 2019
Response from Manager on Mar 6, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you enjoyed your stay with us. Also, thank you for your constructive criticism. This will be highlighted to the relevant operational teams. Thank you

8/10 Good

Ann-Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Wi-fi was really poor. But they helped us with a router in our room. Breakfast was cheap.
Stayed 3 nights in Feb 2019
Response from Manager on Feb 17, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We are currently working on fixing the wifi issue at our property. We apologize for any inconveniences caused as a result of this. We hope to welcome you soon at our property. Thank you

10/10 Excellent

Marlon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good hotel. We will revisit soon just filling in the space to make up the 50 characters
Stayed 2 nights in Feb 2019
Response from Manager on Feb 16, 2019
Dear Vaued Guest, Thank you for sharing your experience with us. We hope to welcome you soon. Thanks

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019
Response from Manager on Apr 2, 2019
Dear Valued Guest Thank you for sharing your experience with the community.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Manager on Apr 2, 2019
Dear Valued Guest Thank you for sharing your experience with the community.

10/10 Excellent

Zaf, Canada

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week long stay at Citrus. It was beautiful. The rooms were clean and comfortable. We had a great view of the ocean and the gardens. The amenities were excellent. The food was amazing. We booked all inclusive which we highly recommend. Not only does it include breakfast, lunch and dinner, it also included several alcoholic and non alcoholic beverages! The staff was wonderful. We give this hotel a big thumbs up!
Stayed 6 nights in Jan 2019
Response from Manager on Feb 9, 2019
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad you had a memorable stay with us. We will surely pass on your kind message to the staff at Citrus Waskaduwa. We hope to welcome you back soon. Thank you

8/10 Good

Verified traveler

Good
Stayed 1 night in Oct 2018
Response from Manager on Nov 26, 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you back soon. Thank you

8/10 Good

Shadir

Nice and clean hotel with friendly staff
Pleasant and enjoyable stay
Stayed 1 night in Sep 2018
Response from Manager on Sep 17, 2018
Dear valued Guest, Thank you for sharing your experience with the community. We hope to welcome you soon. Thanks

6/10 Okay

Raj, Seattle, WA

Liked: Staff & service, property conditions & facilities, room comfort
Open areas, lounges, access to beach and the large lawn area. Food is excellent. Shout out to the wait staff at Lemon Sun restaurant especially Nishan. All a shout out to Nilan managing the pool area.
Stayed 3 nights in Aug 2018
Response from Manager on Aug 8, 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We are glad that you had an enjoyable stay at Citrus Waskaduwa. We hope to welcome you back soon. Thank you

8/10 Good

Viyani, Rwanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018
Response from Manager on Jul 24, 2018
Dear Valued Guest, Thank you for sharing your experience with the community. We hope to welcome you soon. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on May 9, 2018
Dear Valued Guest, Thank you very much for sharing your experience with the community. Thank you

10/10 Excellent

Nirosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax!
It was amazing! Loved the food and the variety at the buffet. Clean and comfortable rooms.
Stayed 1 night in Jun 2017

8/10 Good

Shamsher B

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, lovely staff, just a little out dated.

8/10 Good

SALAHEDDIN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom
You could hear people in the bathrooms from the other floors because of the opening through the glass doors. You also got the smell of cigarette smoke from the opening when people were smoking in their rooms from above and below us. When we called the front desk about it , they reacted right away and very positively.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a sea view...
Very spacious rooms.Delicious food. But need to change the mattress, not comfortable and it is placed in very low level.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and friendly hotel
We spent an amazing holiday at Citrus Hotel. The personnel is very friendly and accommodated our requests. Since we found Sri Lankan food too spicy, the hotel kindly prepared special (and delicious!) meals for us. The buffet offers a wide variety of options. Both the hotel and the grounds are very spacious and although the place was fully booked, it did not feel crowded. I particularly enjoyed using the gym which is well equipped and the big swimming pool. I strongly recommend the place. We were well taken care of and enjoyed our break!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well-run large beach hotel
The staff are very friendly and attentive but not overly so. The room we stayed in was very spacious and clean. The pool is a good size and the cocktails we tried were delicious! The buffet had some unusual dishes and the food was tasty albeit a little on the expensive side.

8/10 Good

Anjalee, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay...
We went to Citrus Waskaduwa for our Anniversary, and the stay was a pleasant one. From check-in to check-out, everything was so organized and smooth. Staff were very friendly and always helped us in every possible manner with a smile. The rooms were very spacious and comfortable. The buffet was fine but not up to expectations, being too costly compared to the selection. The main bar was classy and we had a great time there. However, the pool bar and the pool area was a bit annoying as people were behaving inappropriately, shouting and wearing inappropriate attire. (T-shirts in the pool)

10/10 Excellent

ARVIND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mk, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very airy.
It was a beautiful property, very airy, don't feel crowded.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of food needs significant improvement.

8/10 Good

zeeshan

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

zeeshan, uae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
more than expected
More than expected. After seeing many negative reviews. We had nothing negative to say the hospitality was fabulous. Food was average and rooms were splendid.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

clutch, abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront hotel-reasonable distance from Columbo
Staff were welcoming and friendly. Breakfast buffet catered to Asian crowd but plenty else to eat.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was in the hotel for 8 nights & 9 days. Excellent location, beautiful hotel, Nice view and just perfect for a holiday. The staff were very friendly and always smiling and welcoming; greeting me everytime they would see me. Especially Danura was helping me throughout my stay in the hotel starting from the very first day, Breakfast buffet was awesome. The food was excellent - fresh and lots of variety. It is a well-balanced internal first class breakfast and I did enjoy having all variety of typical Sri lankan food which I missed a lot as I live overseas. I should mention Room service as excellent condition as well. If you are looking for a swim, pool is long and wide and well maintained. All the rooms face the ocean and the view is magnificent from the balcony. They have a small table in the balcony too. The rooms are comfortable, big enough for two people and may even be enough for a third one. There is a big TV to lay and watch as well. I asked for Ambulthial Fish to bring back to Sydney , Danura organised that for me even without thinking twice ,and I really admire the way he did it . I will recommend this hotel to whoever wants a nice relaxing holiday in Sri Lanka. I’ll be going there again for sure, I got a very good rate for a 5 star hotel. This time I had gone alone, but next time I’ll be going with my husband and kids! Akila and Ranwala voluntarily asked me whether I need any help. It was nice to see such a great human qualities.

8/10 Good

Wijayakumara, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast with a View
Apart from the beautiful view of the sea from our room, breakfast was my favourite part of the stay. The buffet breakfast of the hotel was superb. It was a fabulous start to the day. The hotel was facing the beach and was a great place to be in early in the morning and early in the evening which I enjoyed very much.The air conditioning of the room was a great relief when coming inside from a warm environment. The service staff was very friendly and welcoming. I would definitely would like to go back there.

8/10 Good

Ganga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

anastasia, dubai uae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel! Helpful staff. Would love to stay longer!

10/10 Excellent

Radhi, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We were in the hotel for 2 nights & 3 days. Excellent location, Close to Colombo.The pool is long and wide and well maintained. the staff was very very friendly and always smiling and obliging. The food was excellent and fresh and lots of variety. Breakfast buffet was awesome. if you are looking for a swim, in the ocean it is rough and not recommended. but still you can take a dip. All the rooms face the ocean and the view is magnificent from the balcony. They could have a small table and one more comfortable chair in the room. but overall the rooms are comfortable. Big TV to relax. I will recommend this hotel to whoever wants a nice relaxing holiday. I won't mind going there again. thanks to expedia, we got a very good rate for a 5 star hotel.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort
Het is gewoon. Een goede lokatie. En goede kamers. Vriendelijk personeel. Goede keuken. Zwembad. is prima. Om bannen te zwemmen De tuin is groot en netjes en goed onderhoud. Greeting ruth and Sawitrie.
Stayed 20 nights in Dec 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
1 Nacht auf der Durchreise...
Hotel hat die besten Tage hinter sich! Leider wird hier kein Wert auf die Instandhaltung der Anlage gelegt. Das Essen im Hauptrestaurant war ok (kleines selbstbedienungs Buffet) aber kein Vergleich zum sonst sehr guten Essen in Sri Lanka. Wir verbrachten eine Nacht dort und waren froh, als wir diesen Ort wieder verlassen durften.
Stayed 1 night in Dec 2023

10/10 Excellent

Magnus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from AP on Mar 19, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een 8
Prima Wij zijn daar voor De 4 keer en het is goed geweest zo als altijd
Stayed 21 nights in Dec 2022
Response from AP on Feb 21, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stig Ole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deilig getaway rett sør for Colombo
Stayed 2 nights in May 2022

8/10 Good

Sarbest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and good !
Veldig fint og stort hotell. Passer ganske greit for familie eller par. Hotellet er rett ved stranden eller så kan du bruke bassenget som er stort også. Anbefaler hvis du har tenkt til å slappe av
Stayed 2 nights in Jan 2020
Response from Manager on Jan 11, 2020
Dear valued guest Thank you for sharing your experience with the community We hope to welcome you back soon

8/10 Good

Elena

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2019
Response from Manager on Jan 28, 2019
Dear Valued Guest, We are glad to see the sentiments you have shared followed by your recent stay. We hope to welcome you back soon!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 sterren
Over het algemeen een goed hotel de ligging is erg goed wel wat ver van de stad 5 km Mooi goed onderhouden zwembad Het eten is goed zo wel het ontbijt en lunch men is vriendelijk en behulpzaam het internet is wel aan verbetering toe voor al in de kamers is het probleem traag en geen verbinding als het druk is in het hotel Nette tuin
Stayed 14 nights in Dec 2018
Response from Manager on Feb 6, 2019
Dear Valued Guest, Thank you for sharing your experience with the community following your recent stay with us. We are delighted you enjoyed your stay and our facilities. We hope you will visit us again on a possible future visit. Thank you

10/10 Excellent

Kaze, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オーシャンビューのホテル
海沿いであったりオープンな環境のため、人によっては虫や汚れを気にする人もいるかと思いますが、ほとんど気にならないレベルかと思います。オーシャンビューが気持ちよく、ホスピタリティも良いホテルです。

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel on the Sri Lankan west coast
Great location, wonderful warm pool, freindly and nice staff, good food in the restaurant (both buffe, menu and breakfast) and drinks. Location next to the beach (mostly red flag though) The hotel had a nice spa and a small but ok gym. Nice to use the sun beds in the garden where the breeze cooled you down for a bit. Really recommend it. The will make a total renovation may-oct 2016