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Reviews of Jetwing St. Andrew's

4.5 out of 5
Jetwing St. Andrew's
No. 10, St. Andrew's Drive, Nuwara Eliya

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 129 reviews" "
Rating 8 - Good. 40 out of 129 reviews" "
Rating 6 - Okay. 30 out of 129 reviews" "
Rating 4 - Poor. 13 out of 129 reviews" "
Rating 2 - Terrible. 8 out of 129 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ben

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
Stayed 2 nights in Oct 2023

4/10 Poor

Pradeepan

Traveled with family
Disliked: Staff & service, property conditions & facilities
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
Stayed 1 night in Aug 2023

10/10 Excellent

Arnoul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in general, bathrooms and diner could be improved.
Stayed 1 night in Jul 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from N.Saravanan on May 6, 2022
Dear Madam, Thank you for sharing your feedback. Looking forward to welcome you on your next vacation. Ayubowan, N.Saravanan

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely setting but very dated.
All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
Stayed 1 night in Nov 2021

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Elegant and comfortable stay
Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
Stayed 2 nights in Mar 2020
Response from N.Saravanan on Mar 29, 2020
Dear Sir, Thank you for sharing your feedback and Happy to hear that you have enjoyed your stay. Looking forward to welcome you again in near future. Ayubowan, N.Saravanan

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great! They were extremely professional and the hotel itself is beautiful!
Stayed 2 nights in Feb 2020
Response from N.Saravanan on Mar 29, 2020
Dear Sir, Thank you for sharing your feedback. Happy to hear that you have enjoyed your stay with us. Ayubowan, N.Saravanan

6/10 Okay

Tanja

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from N.Saravanan on Dec 31, 2019
Dear Sir, Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from N.Saravanan on Nov 23, 2019
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your feedback on your stay with us. Looking forward to welcome you in near future. Ayubowan, N.Saravanan

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above
Stayed 2 nights in Nov 2019
Response from N.Saravanan on Nov 12, 2019
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel.Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. We have noted your valuable feedback for our better service in future. I hope to have you visiting us again and welcome you back for another memorable stay with us. Ayubowan N.Saravanan

6/10 Okay

Ben, Sydney

Traveled with group
Disliked: Amenities
Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all.
Stayed 1 night in Oct 2019
Response from N.Saravanan on Oct 20, 2019
Dear Sir/ Madam, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable comments on your stay and looking forward to welcome you in near future for another memorable stay. Ayubowan N.Saravanan

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019
Response from N.Saravanan on Oct 20, 2019
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable feedback on your stay. Looking forward to welcome in near future for another enjoyable stay. Ayubowan, N.Saravanan

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old colonial building with lots of character and very helpful staff. Beautiful!
Stayed 1 night in Sep 2019
Response from N.Saravanan on Sep 27, 2019
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable comments about your stay with us. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

8/10 Good

Khatija

Liked: Staff & service, property conditions & facilities
Good but room had some smell n carpet was little dirty
Stayed 1 night in Sep 2019
Response from N.Saravanan on Sep 13, 2019
Dear Khatija, Greetings from Jetwing St. Andrews Hotel. Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money.
Stayed 1 night in Aug 2019
Response from N.Saravanan on Aug 28, 2019
Dear Guest, Greetings from Jetwing St. Andrews Hotel. Thank you for taking the time to share your experience at Jetwing St. Andrew's.we’re sorry to hear that we have not fulfilled your expectation and hope you will accept our sincere apologies. I trust that this incident will not deter you from visiting our Hotel again as we look forward to welcoming you and your family back to our hotel where we can fulfill your requirement. Ayubowan, N.Saravanan

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine.
Stayed 2 nights in Jun 2019
Response from N.Saravanan on Jul 1, 2019
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you for sharing your valuable feed back with us and we will do the need full on you comments. Ayubowan

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from N.Saravanan on May 1, 2019
Dear Catherine, Thank you for taking the time to share your experience at Jetwing St. Andrew's. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Avoid
The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money !
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the billiards table,the gardens,the b at area
Stayed 4 nights in Apr 2019
Response from N.Saravanan on Apr 22, 2019
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thank you very much for sharing such a comprehensive and beautiful review on Expedia. I hope to have you visiting us again and welcome you back for another memorable stay with us

8/10 Good

Hannah, London

Liked: Cleanliness, property conditions & facilities, room comfort
A decent pick in Nuwara Eliya
We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.
Stayed 2 nights in Mar 2019
Response from N.Saravanan on Apr 6, 2019
Dear Hannah, Greetings from Jetwing St. Andrews hotel. Thank you very much for the comments that you have mentioned regarding food, room facilities and the service which you have enjoyed at Jetwing St. Andrews Hotel. We apologize for the inconvenience caused on your pack breakfast. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from N.Saravanan on Apr 4, 2019
Dear Guest, Thank you for sharing your feed back with us. Ayubowan, N.Saravanan

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Exceptional stay and an amazing hotel.
Stayed 1 night in Feb 2019
Response from N.Saravanan on Feb 20, 2019
Dear Mr.William, Greetings from Jetwing St. Andrews hotel. Thank you for sharing your valuable comments with us on your stay. Hope to welcome you again in near future to enjoy and have a better memory in future.

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely...
Stayed 2 nights in Dec 2018
Response from N.Saravanan on Feb 9, 2019
Dear Sir, Greetings from Jetwing St. Andrews hotel. As we confirmed the refund during the check out, Please note we have refunded the amount on 17-01-2019. Please check your bank details.

8/10 Good

J

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from N.Saravanan on Jan 13, 2019
Dear Guest, Thank you for sharing your comment with us and it will help us to improve. Thanks & regards, N.Saravanan

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff were a bit pretentious and the hotel was quite tired - it needed an update. The breakfast was very expensive too.
Stayed 1 night in Jan 2019
Response from N.Saravanan on Jan 11, 2019
Dear Sir, Greetings from Jetwing St. Andrews Hotel. Thanks you for sharing your valuable comments with us about your stay and it will help us to improve our service. Thanks & Regards, N.Saravanan

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2018
Response from N.Saravanan on Nov 30, 2018
Dear Guest, Noted your comment and please note we work hard to keep the Guest happy during the stay.

4/10 Poor

Heleena, Brisbane, Australia

Disliked: Property conditions & facilities
Comfortable enough but in desperate need of renovations. Our room had some water damage and surface mould on the ceiling and walls.
Stayed 2 nights in Nov 2018
Response from N.Saravanan on Nov 23, 2018
Dear Ms.Heleena, Greetings from Jetwing St.Andrews Hotel. Thanks you for sharing your comments with us about your short stay with us. We have noted your comments and we have full fill the requirement now. Hope we will get a chance to make your stay a memorable one on your next visit. Thanks & Regards, N.Saravanan

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Gardens and setting with colonial grandeur
Stayed 2 nights in Aug 2018
Response from N.Saravanan on Aug 12, 2018
Dear Sir, Thank you for sharing your feed back. We are happy to hear that you have enjoyed your stay.

6/10 Okay

Verified traveler

Nice looking hotel but not much to do in the area
This hotel is really nice to look at, the staff are friendly however I think it's over priced and there's not much to do in the area
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
disappointing
unfriendly staff room is located in wrong and bad location .
Stayed 1 night in Mar 2018

6/10 Okay

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heater in room too small to keep warm. Everything
The hotel was quite good. A bit too cold. Heater in the room is too small. Nurelia is quite cold place. About 10 degrees. The welcome soup is really nice to keep warm. Food for breakfast was good. Sevice was good.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying here on Boxing Day hotel very nice as are staff loved the log fires as it was chilly. Food ok had hoped it would be really excellent but overall hotel very stay very pleasant

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Exterior very well kept but not interior
Room was in the basement with a grass wall for a view. Room smelled bad. Not mini bar. Towels dingy grey. Bed linens were clean and comfortable.
Stayed 1 night in Sep 2017

6/10 Okay

GeorgeSP, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The exterior better than interior. Very poor wifi.
The room was clean and adequate, but overall the hotel is tired. The wifi was extremely poor. The signal was variously weak, intermittent and non-existent. When we told reception that we could only log on with one device, they said it must be something wrong with our phones and to switch off and on again. We sat in the lobby and watched the same story being given to at least four other sets of tourists. There was nothing wrong with our devices, the problem is the wifi at the hotel.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
In need of some serious maintenance
A disappointing start where despite booking superior rooms, we were given cramped rooms that were filthy. We did get moved the next day to better rooms after we raised this and the manager came to speak to us directly which we appreciated. We were taken to our rooms where we had to walk along the back of the kitchens, past dirty sinks, with rat poisoning on the floor and we saw mice running into the guttering the next morning. One room was overlooking overfilled bins and we were woken by workmen at 6am. All the staff were friendly, helpful and responsive but the standard of accommodation needs serious attention. Bar staff were very helpful and created a warm environment and brought our food to the bar area with a fire as the temperature dropped.
Stayed 2 nights in Jul 2017

6/10 Okay

Sam, Anglesea

Liked: Cleanliness, staff & service, room comfort
Charming but dated
We enjoyed our one night stay. The hotel has a colonial history and is in the old style. It is not by any stretch luxurious - it is well preserved and a little dated - bathrooms especially. However the staff are friendly and helpful and the facilities adequate for the length of our visit.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced - do not stay here
Paid 3 x the amount of grand so thought would be good - big mistake - food very poor (menu terrible) - tried to charge for things we didn't have. Rooms big but v dated - mould in bathroom....dogs (?) woke me up at 3am fighting. Did not in any way resemble the jetwing we stayed at night b4. I feel robbed. Stay elsewhere - at the grand or similar.
Stayed 1 night in Jun 2017
Response from UPUL LEUKEBANDARA on Jun 29, 2017
Dear Guest, Thank you for taking the time to share your feedback on Expedia. We take our commitment to guest satisfaction very seriously at Jetwing Hotels and we regret we could not meet your expectations. Rest assured that we have spoken to the teams concerned for immediate rectification. Thank you once again; for your feedback.

10/10 Excellent

Lok Yan Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Cozy place with great service! Amazing staffs

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

FJ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst and most expensive room in Sri Lanka
The superior room should really be called inferior room. It is totally different from the pictures on the site.it is very small, furniture and closets look horrible. Tiles in the bath room are cracked. And that for 180!!!!!!! USD...(high season New year..) It is plane robbery. 3 star rooms go for 50-70 USD. We normally stay in 100-120 USD hotels. Spending more money we expected something extra, not lot less.

2/10 Terrible

Jay, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel during 2week stay in Sri Lanka!
The Jetwing looked promising on arrival with fab gardens, however it was short lived! The rooms were big but the bathroom dirty, mouldy,leaking shower/toilet and stank of cigarettes. Breakfast was awful, cockroaches crawling around the food and all food items were barely stocked so you had to keep asking for things. As a foreigner hotel tried to serve tap water and when questioned said you can have a bottle but forgotto mention 130 rupee charge! Overall would not recommend this hotel and its not worthy of it's star rating!

8/10 Good

Verified traveler

Disliked: Cleanliness
Quirky English themed hotel
Quirky hotel in the mountains of Sri Lanka, like most hotels feels dated and could do with deep clean in bathroom. Staff very accommodating although unable to provide. Twin and double adjoining room

6/10 Okay

David

Disliked: Property conditions & facilities
What a disappointment!
I spent a lot of time trying to decide between the St. Andrews and the Grand Hotel. Based on various booking and review sites, I chose St. Andrews. I made the wrong choice. While the outside is lovely, the inside is in need of serious renovation. We went to the Grand Hotel for lunch, and the difference was staggering. I actually asked to see the rooms because I wanted to see if the rooms were as nice as the common areas - they were. Interestingly, we stayed at two other Jetwing properties which we loved (The Vil Uyana in Sigiriya- AMAZING, and Jetwing Yala - great location and pool). Jetwing needs to bring this property up to a better standard.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Wonderful Stay!
Great stay!! Really enjoyed the food, both à la carte and breakfast buffet was delicious!! Plus, the staff made you feel welcomed, they were very friendly and attentive. Although we didn't have much of a view in our room, the styling of the room was lovely and very spacious! Overall, a wonderful stay. Would definitely book this hotel again the next time traveling to Nuwara Eliya.

6/10 Okay

Verified traveler

Liked: Cleanliness

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Fantastic experience and beautiful location but a little hard to get to.

10/10 Excellent

nisrin vasi, india gujarat surat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms were too good n the food too was good
very well maintained hotel with good rooms i would suggest to go and hv a stay at jet wings st andrews

4/10 Poor

Maxim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a fan
very slow checkin and the room smelled very bad

8/10 Good

Varuni, Srilanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent location. Walking distance to the town. Lovely rooms very comfortable and clean. Bathroom is very clean. I can recommend this hotel very good staff they are very helpful