Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel but under renovation

Posted Oct 4, 2012
Undergoing renovation therefore avoid till completed.
2 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 28, 2012 on Hotels.com
Hotel was under renovation, so noisy and the room I was given had seen better days. Meals were extremely pricey, even as compared to other 5-star hotels in the neighbourhood. Snacks fron in-room dining were also unsatisfactory. All in all, a poor experience, I expected much better from a Taj hotel.
4 out of 5
Recommended
for Families
by Patel from Ahmedabad

fantastic hotel on the beach, but not for food

Posted May 9, 2012
Pros: Swimining pool & Beach
Cons: Restaurent
Location: superb
Fantastic.........on the beach..............very large space..........nice swimining pool....................excellenet.............however food was not up to the mark.............specially indian restaurent called "ORCHID HALL"......at the price of LKR 4000/- for Dinner...not too much to eat.......they need to change the chef......as he denied to prepare specilly veg / jain dish in buffet & ask to pay extra for this.
5 out of 5
Recommended
by A verified traveler from Bangalore,India

beautiful place, location is perfect

Posted Mar 31, 2012 on Hotels.com
Must visit, if you are in Bentota
4 out of 5
Recommended
for Families
by A verified traveler from Seattle

Sir lanka - bentota 's best hotel

Posted Jan 3, 2010
The hotel is about 3 or 4 hours drive from the intl airport in Colombo depending on the Colombo traffic. Once you get there you will forget about the drive the hotel is situated on a beautiful quite beach. Hotel staff are very helpful and friendly. We had an excellent vacation in Bentota truly a hidden gem.
4 out of 5
Recommended
by A verified traveler from saudi arabia , riyadh

mohammed

Posted Dec 1, 2009
it's good place to relax with clean beach and swim pool on see view ,i like the staff was very helpful , one thing was the train noisy every a few hours and there nothing to sea in the city just stay at hotel
5 out of 5
Recommended
by A verified traveler from Saudi Arabia and Texas

Beautiful Hotel and Friendly Staff

Posted Oct 7, 2009
This was my second time at this hotel and both visits were really fun. The staff couldn't do enough kind things for us. The person who complained about poor treatment of 'non-whites' should have seen the diverse mix of people staying while we were there. I would guess the majority were Indian or Sri Lankan and the next large group were of Arabic decent (it was during the Eid Holiday). I saw everyone getting kind and attentive care.
5 out of 5
Recommended
by A verified traveler

lovely hotel

Posted Aug 20, 2009
evening entertaionment to be avoided
1 out of 5
by A verified traveler from Kabul & Colombo

Great place to stay, as long as you are not a dark local person...

Posted Jul 30, 2009
Stayed at this beautiful hotel with my partner, who is a local Sri Lankan. He was told at the door that he could not enter - they assumed he was my driver or tout, etc. It took ten embarrassing minutes of explaining at the door (and intervention by a more senior manager) that we were staying together in the hotel before they would let him in the front door. They repeatedly asked him "You are Sri Lankan, aren't you...?" If the hotel was built for white people only, they should at least post a sign outside. The manager provided a quick, half-hearted apology. However, the staff only served me a welcome drink at reception during this apology. We would have stayed at another location had we not already pre-paid for the room. The staff here mean well, but have obviously not been trained well. I complained to the hotel officially in writing, though I received no response.