Exterior

Reviews of Best Western Bayfront

2.5 out of 5
Best Western Bayfront
16 Avenida Menendez, St. Augustine, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1012 reviews" "
Rating 8 - Good. 288 out of 1012 reviews" "
Rating 6 - Okay. 107 out of 1012 reviews" "
Rating 4 - Poor. 51 out of 1012 reviews" "
Rating 2 - Terrible. 38 out of 1012 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn, Chalfont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff is polite and helpful . Would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Lynn,Thank you for your excellent rating and positive review! We're delighted to hear that you had a very nice experience with us. Providing polite and helpful service is a priority, and we're glad that our staff met your expectations. We truly appreciate your feedback and your intention to stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Mark, Port Orange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Just park the car and you can walk to all the venues in the area. Extremely clean, staff polite and professional. Check in was quick.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Mark,Thank you for choosing to stay with us repeatedly! We're thrilled to hear that our convenient location and high standards of cleanliness have consistently met your expectations. Your compliments regarding our polite and professional staff are truly appreciated. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Reny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being in the heart of the historic district. Shopping and dining all in walking distance. Mattress was a bit too firm for me, but overall, great property. And the 2 gentlemen working the parking are so helpful and nice!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Reny,Thank you for your feedback and rating! We're delighted to hear that you enjoyed our prime location in the heart of the historic district, making shopping and dining easily accessible. We appreciate your kind words about our parking attendants and are pleased to know they provided helpful and friendly service. We'll also take note of your comment regarding the mattress firmness to ensure future improvements. We hope to welcome you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Devan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a gem and we were so lucky to find it. I hate to give this place a good review because I don’t want everyone to know about it. However this property deserves the praise. The staff was wonderful, kind and accommodating (Shoutout to my lady Sheri!). Our room was clean and perfect for our quick trip. The location was superb and made it easy to walk to everything. 10/10 will stay here again!
Response from Hotel Manager on Mar 25, 2024
Dear Devan,Thank you for your outstanding review and perfect rating! We're thrilled to have exceeded your expectations during your stay. It's wonderful to hear that you found our staff, especially Sheri, to be wonderful, kind, and accommodating. We take great pride in providing clean and comfortable accommodations, and we're delighted that you enjoyed your room. Our prime location in the heart of everything is certainly a highlight, and we're glad it added to your experience. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in the heart of everything. Great location
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Harold,Thank you so much for your fantastic review and for choosing to stay with us! We're thrilled to hear that you found our location to be perfect for your needs. We strive to provide our guests with the best possible experience, and it's wonderful to know that we hit the mark with you. We hope to welcome you back soon for another exceptional stay!Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again :o)
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Patrick,Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and it's rewarding to know we hit the mark. We can't wait to welcome you back for another memorable visit. Your satisfaction is our utmost priority!Sincerely, Hotel Manager

10/10 Excellent

holly

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 14, 2024
Dear Holly,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If there's anything specific that stood out to you or any suggestions you have for how we can continue to improve, please let us know. We appreciate your support and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

E Carmel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear E Carmel,Thank you for your kind feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to providing you with exceptional service again in the future. If there's anything specific you enjoyed or any way we can further improve, please let us know. We appreciate your support!Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Rebecca,Your wonderful input is much appreciated. We are ecstatic to hear that your time with us was enjoyable, and we appreciate your kind rating of perfect stars very much. We are pleased that you found our staff to be exceptionally kind and welcoming, we take great satisfaction in offering this kind of hospitality. We look forward to having you visit us once more soon and hope you have an even better experience this time.Sincerely, Hotel Manager

8/10 Good

gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Gene,We're delighted to hear that you enjoyed the location of our property! Your satisfaction with the surroundings is incredibly important to us. We strive to provide not just comfortable accommodations but also convenient and pleasant surroundings. Thank you for choosing our hotel, and we hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay I stayed here with some friends for my birthday and it was just a 5 minute walk to any destination in the downtown district of St Augustine.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Bailee,We're thrilled to hear that you had a wonderful birthday stay with us! It's fantastic that our hotel's location contributed to your enjoyment, allowing you and your friends easy access to everything the downtown district of St. Augustine has to offer. Thank you for choosing us to celebrate your special occasion, and we hope to welcome you back for more memorable experiences in the future!Sincerely, Hotel Manager

8/10 Good

Rosa

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Rosa,Thank you for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can improve upon to earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to host you again soon!Sincerely, Hotel Manager

8/10 Good

Giselle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay. The room was clean and it’s location is so convenient for people who want to walk around.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Giselle,Hello! We're delighted to hear that you found our hotel to be a good place to stay! It's wonderful to know that you appreciated the cleanliness of our rooms and our convenient location, perfect for exploring the area on foot. Thank you for your kind words, and we hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Gregory

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was never told I was going to pay $20 a day for parking and the blinds don't block out the light, the room is lit up all night long from the outside lights
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Gregory,We apologize for any inconvenience caused by the unexpected parking fee and the issue with the blinds in your room. Your feedback is important to us, and we will address these concerns with our team to ensure better communication with guests regarding additional fees and to find a solution for the lighting issue. We appreciate your understanding and hope to have the opportunity to improve your experience in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

6/10 Okay

Sherry

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The rooms although nicely renovated, smelled strongly of cigarette smoke. This smell longer throughout the entirety of our stay.
Response from Hotel Manager on Feb 19, 2024
Dear Sherry,We sincerely apologize for the inconvenience caused by the cigarette smoke odor during your stay. Despite our efforts to maintain a smoke-free environment, it seems we fell short in this instance. Your feedback is invaluable, and we'll take immediate steps to address and rectify this issue to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service
THE NOISE WAS VERY BAD WELL PAST 1:00 am.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Scott,Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise that persisted past 1:00 am during your stay. Please know that we take noise complaints seriously and will take steps to address this issue to ensure a more peaceful environment for our guests. We appreciate your feedback and hope to welcome you back for a more restful stay.Sincerely, Hotel Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Annette,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Robert,Hello! We're thrilled to hear you had a wonderful experience with our staff! Providing exceptional service is our top priority, and we're delighted that our team met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay soon.Sincerely, Hotel Manager

10/10 Excellent

Rebecca Infinger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here because it’s clean, has a great view, & you’re able to walk to most everything.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Rebecca Infinger,We're thrilled to hear that you love staying with us! Thank you for highlighting the cleanliness, great view, and convenient location of our hotel. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted to know that we've met your expectations. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Marilyn,Thank you for your rating. We're pleased to hear that you had a positive experience during your stay. If there's anything specific you think we could improve upon to make it a 5-star experience next time, please don't hesitate to share your feedback with us. We value your input and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Graciela

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 20, 2024
Dear Graciela,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Maurine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Maurine,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Anthony,It's wonderful to hear that you had a great visit! If there's anything specific you enjoyed or if there are any suggestions you'd like to share, we'd love to hear more. Your feedback is valuable, and we look forward to hosting you again for another fantastic experience. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great location for downtown events.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Michael,Hello! We're delighted to hear that you had a positive experience with our staff and enjoyed the convenient downtown location for events. Providing exceptional service and a prime location are top priorities for us. Thank you for your kind words, and we look forward to hosting you again for more downtown events!Sincerely, Hotel Manager

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. I only wished the water for shower was hotter. Was warm only. Also would have liked an extra blanket available, my mom gets cold and had to sleep in her pants. An extra blanket would have helped. Everyone from the front desk to parking was very kind and helpful. I would stay here again great location.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Sharon,Thank you for sharing your experience, and we're pleased to hear that you enjoyed your stay. We appreciate your feedback about the water temperature and the need for an extra blanket. We'll take this into consideration for future improvements. It's great to know that our team provided kind and helpful service. We look forward to welcoming you back on your next visit, and thank you for choosing us.Sincerely, Hotel Manager

10/10 Excellent

Willians

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, very good reception
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Williams,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our reception team. Providing exceptional service is our top priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 3, 2024
Dear Joshua,Thank you for your perfect rating! We are thrilled to receive such high praise from you. At our hotel, we strive to provide the best possible experience for our guests, and we're delighted to hear that we met your expectations. Your satisfaction is our top priority, and we appreciate your support. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Marc, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Marc,Thank you so much for awarding us a perfect rating! We are thrilled to have met your expectations, and your feedback means the world to us. It's our pleasure to provide you with an exceptional experience, and we look forward to the privilege of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Stephen,Hello! We truly appreciate your outstanding 5 out of 5 rating! Your satisfaction is our ultimate goal, and we are delighted to have met your expectations. Thank you for choosing our hotel, and we look forward to the pleasure of hosting you again for another exceptional stay.Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Kimberly,Thank you for your kind rating! We're thrilled to hear that you had a perfect experience with us. Providing excellent service and ensuring your satisfaction is our ultimate goal. We appreciate your support and thank you for choosing our hotel. We can't wait to welcome you back for another perfect stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Mehmet

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Hotel Manager on Jan 3, 2024
Dear Mehmet,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

10/10 Excellent

Caroline

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Caroline,It is delighting to see the perfect feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit.Sincerely, Hotel Manager

10/10 Excellent

Yimeidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Yimeidy,Thank you for your positive review! We're thrilled to hear that our hotel's location met your expectations. We strive to provide a convenient and enjoyable experience for our guests. If there's anything specific you loved about the location, we'd love to hear more. Looking forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Guest,Thank you so very much for sharing your wonderful feedback. We appreciate your ten star feedback and are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again.Sincerely, Hotel Manager

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv in the room was fuzy it looked like i was watching without glasses. Dont piss off that lady up front. I watched her chew this guy out for leaving his dog in the room threatened to charge him a "leave your dog alone fee" whatever that is. Other then that the room was clean and great location.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear William,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the fuzzy TV, and we'll address this promptly. We appreciate your feedback on the front desk encounter, and we'll ensure a more positive approach. Glad to hear you found the room clean and enjoyed the great location. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Marina,Thank you for the perfect score! We're delighted to know you had a fantastic experience. If there's anything specific you loved or any suggestions you have for improvement, feel free to share. We look forward to hosting you again for another 10/10 stay!Sincerely, Hotel Manager

8/10 Good

Geraldo E.

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Geraldo E,Thank you for your feedback and the 8/10 rating. We appreciate your honesty. If there are areas where we can improve and make your experience even better, please let us know. Your satisfaction is our priority, and we look forward to the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Amanda,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Christine,Thank you so much for taking the time to provide us with a flawless rating! We are thrilled to hear that you had a great experience during your recent stay with us. We are constantly working to provide our guests with the best possible service and amenities, and your feedback is incredibly valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back soon and provide you with another fantastic stay.Sincerely, Hotel Manager

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday get away with friends from Europe.
The location is excellent. The service at reception unfriendly. I didn’t understand why they charged extra for 2 queen bed instead of a King bed. Very unusual!! I did the booking for 2 rooms breakfast included. There were no breakfast, at all. It was a coffee machine at the reception, and a bag with water and a muffin. I think they should not sell a room with breakfast included. We spoke with other guess and they said that the receptionist gave them a voucher to go for the next door restaurant where they got a full service with eggs, bacon etc etc. I asked and they say it was only for special guess! Ah but we got nothing!! It is false advertising.!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Maria,Thank you for sharing your experience. We appreciate your compliments on our location but deeply regret the shortcomings during your stay. Your feedback is concerning, and we sincerely apologize for any inconvenience with the reception service and the breakfast arrangement. We will investigate and address these issues promptly. Your insights are valuable, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Gary

Traveled with family
Liked: Staff & service
Hotel is in a great location for walking around the colonial portion of St. Augustine. I've paid less per night for concierge level at Disney hotels, and we can bring more than one car per room. Hot water took forever. It's a nice clean place, and perhaps this is surge pricing for Nights of Lights, even with a lovely view of the channel, I don't think it's worth that kind of money.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Gary,Thank you for sharing your experience. We appreciate your positive comments about our great location and cleanliness. We apologize for any inconvenience regarding the hot water and pricing concerns. Your feedback is important, and we'll address these issues to enhance our guest's experience. We hope to have another opportunity to welcome you and provide a more satisfying stay.Sincerely, Hotel Manager

8/10 Good

David, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown St Augustine.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear David,We're glad to hear that our location was convenient for your stay in downtown St. Augustine. If there's anything specific you enjoyed or if you have any feedback to help us enhance our services, we'd love to hear it. Thank you for choosing us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

8/10 Good

CLINTON

Traveled with family and small children, Traveled with family
This hotel was extremely busy but still very clean and managed appropriately. We will. Be back
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear CLINTON,Thank you for taking the time to share your positive experience! We're delighted to hear that despite the busyness, our hotel maintained cleanliness and efficient management. Your intention to return is the highest compliment, and we look forward to welcoming you back with the same high standards. Safe travels until we meet again!Sincerely, Hotel Manager

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay! The room was very clean and updated. The staff was friendly and helpful. We will definitely be back.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Debra,Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed a clean and updated room, along with friendly and helpful staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay, feel free to let us know. Safe travels until we meet again!Sincerely, Hotel Manager

8/10 Good

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We had a great stay!!! It's pricey, but the location is wonderful. My only complaint is we choose to pay at the property because we were splitting expenses, but the hotel personnel went ahead and charged my card on the day of arrival prior to us getting there.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Tracy,Thank you for your positive feedback, and we're delighted to hear that you had a great stay and enjoyed the wonderful location. We apologize for any inconvenience with the payment process. Your comments are noted, and we will review our procedures to ensure a smoother experience for our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Steve

We loved this place!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Steve,That you had a great time during your stay with us makes us very happy! We appreciate your favorable feedback very much. Please feel free to mention any specific things you appreciated or any recommendations you may have for how to make it better. We can't wait to have you back for yet another amazing encounter!Sincerely, Hotel Manager

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
The location is ideal for being in the heart of St. Augustine. However, you do have to deal with a lot of noise from people and cars outside. The bathroom door was a barn sytle door which didn't offer that much privacy from the other guests in the room. It was a small room but had all the basics that were needed.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Elizabeth,Thank you for sharing your thoughts on our St. Augustine location. We're pleased to hear you appreciated the central location, providing easy access to the heart of the city. We value your feedback on noise and the bathroom door style. Your comments are instrumental as we strive to enhance our guest's experience. We hope to welcome you back for another visit.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean, convenient, and well worth it especially if you want to walk to everything.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Jennifer,Hello! We're delighted to hear that you found our property clean, convenient, and well worth it, especially for its proximity to everything. Your positive feedback is truly appreciated. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Helen,We're thrilled to hear that you found our location excellent! Thank you for your positive feedback. If there's anything specific about the location you'd like to highlight or if you have any suggestions for improvement, we'd love to hear more. We appreciate your patronage and hope to host you again!Sincerely, Hotel Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Roberto,Thanks for being a guest at our hotel. We are pleased that our hotel was a perfect location that served the purpose of your stay. We look forward to seeing you on your next visit very soon. Sincerely, Hotel Manager