Dear Alverdine,We're so happy to know that you had a good time with us overall! We trust that everything was in order for your visit and we hope to see you again soon.

Thank you for your review.

Thanks for your review

Dear David,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret any inconvenience caused by the water pressure. We'll be sure to have maintenance look into your concern to ensure everything functions as it should, and any necessary adjustments are made promptly. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

Hello Myra, Thank you for telling us about your stay at the Red Roof Inn PLUS+ St Augustine. I am glad to know that you were pleased with our affordability. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Thanks for your review

Thanks for your review.

Hello Pamela,Thank you for telling us about your experience at RED ROOF PLUS+ ST AUGUSTINE. I was happy to read that everything was nice with your stay. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Dear Vicente,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ ST AUGUSTINE. It's truly disheartening to see you highlight that the appearance of the room was not to your liking. This is truly regrettable. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Pat,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ ST AUGUSTINE. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the uncleanliness of the floor, the difficulty you encountered trying to take a shower, the shower rod hanging off and the other concerns you mentioned which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Nevertheless, I am happy to see you had no issues with the bed.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Thank you for your review

Thank you for review

Thank you for your review.

Dear Luis,Thank you for telling us about your recent visit at RED ROOF PLUS+ ST AUGUSTINE. We thank you for your 3/5 score. However, you indicated that the pool water was cold and you couldn't enjoy it. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Heather, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Augustine. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. We are sorry you had a less than satisfactory experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Kristine,Thank you for telling us about your recent visit at RED ROOF PLUS+ ST AUGUSTINE. We thank you for your 4/5 score. However, you indicated that the person at the back of the hotel was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Thank you for your review.

Hello Titania, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Augustine and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Zhanna,Thank you for telling us about your recent visit at RED ROOF PLUS+ ST. AUGUSTINE. I was happy to read you had a good experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Daniel,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST. AUGUSTINE. I was happy to read that our nice room and nice staff were the highlights of your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Polash,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ St Augustine. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable rates. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the amenity mentioned, I saw where you booked a two queen beds which does not have a microwave. In the future, should you require such amenity, I would recommend that you book one of our superior king room or a premium two full beds.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Julie,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST. AUGUSTINE. I was disappointed to read that the faulty TV, phone and the other concerns were the hindrances of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We wish you all the best in your future travels. Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Rodeney. The staff and I at the Red Roof Inn PLUS+ St Augustine were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Dear Tricia,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ ST. AUGUSTINE. I am you were pleased with the friendly customer service you received from our staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5 score. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Red Roof Management

Hello Corinne,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Hello Angadpal,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. I'm sorry to hear that the appearance of our property wasn't to your liking. Please know that Red Roof does value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Paul,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST. AUGUSTINE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Laura. The staff and I at the Red Roof Inn PLUS+ St Augustine appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Gracie,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST. AUGUSTINE. I was saddened to read that the insects you reported and the uncleanliness concern hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know that this is not a normal occurrence at our hotel and as such, we will continue to work with the appropriate specialist to limit those issues in the future.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Regards,Red Roof Management

Hello Kevin,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Cesar,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. Our goal is to provide a comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Suhey,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. I'm so glad you were pleased with the property, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Christine,We at the RED ROOF PLUS+ ST. AUGUSTINE are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

Dear Lisbeth, We at the RED ROOF PLUS+ ST. AUGUSTINE are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Dear Frashonna,Thank you for leaving your feedback after your experience at RED ROOF PLUS+ ST. AUGUSTINE. Regarding the faulty door and insects, you described, we apologize for the unfavorable experience. Nonetheless we appreciate the scoring. Please note that we work alongside a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

Dear Tarron, We at the RED ROOF PLUS+ ST. AUGUSTINE are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Dear Laura,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Augustine. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Stefanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST. AUGUSTINE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Sreejayan,We appreciate your feedback, and we're glad our location worked well for your trip. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.

Hello Tatyanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST. AUGUSTINE and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

Dear Benjamin,Thank you for the outstanding rating of your recent stay at Red Roof PLUS+ St. Augustine. We're glad you had a wonderful time with us and enjoyed our excellent facility. It would be our pleasure to host you again in historic St. Augustine, so come back soon.

Dear Doug,It is wonderful to know that you had an enjoyable experience with us. We appreciate you spotlighting our hospitable team and the high standards of cleanliness we adhere to. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your review, and we hope you return soon.

Hello Eugene,Your review of the Red Roof Inn PLUS+ St Augustine was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Dear Sandra,We're disappointed that we were not able to provide the quality of stay you were hoping for. Please accept our sincere apologies for the unpleasant air quality during your visit and for any discomfort this may have caused. Our team is always available and happy to help resolve any issues and make your stay as comfortable as possible. We will certainly determine your room and ensure it's given some much-needed attention.

Dear Robert,We appreciate you sharing your five-star experience of Red Roof PLUS+ St. Augustine with us. We strive to provide an excellent experience for all of our guests, and we're thrilled to have met that goal. Your kind words regarding our friendly staff have been shared with our team!

Dear Deborah,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ ST. AUGUSTINE. I was saddened to read that your stay fell short of your expectations due to roaches, insufficient maintenance/up keep and thin walls among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Armando,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Augustine and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Veerender,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST. AUGUSTINE. I was saddened to read that foul odor you faced and the noise disturbance from the dogs hindered your ability to enjoy your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

Dear Beatriz,Thank you for bringing this to our attention. We will promptly look into your comments and take appropriate action. Our commitment is to provide all our guests with a clean and comfortable environment.

Dear Christopher,Thank you for your honest review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It is our hope that you will give us another opportunity in the future to change your lasting impression.