Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 12, 2014
A nice stay, clean and friendly Small pool, great sushi restaurant next door. The breakfast was great with great service .
Comment from Hotel Management
Aug 14, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Small pool, great sushi restaurant next door. The breakfast was great with great service . We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not Bad for a Beat down Hotel.

Posted Jul 29, 2014
I knew it was not going to be the best experience but I thought I would let you know how it went anyways. The AC is the room was as loud as if construction workers were drilling right out your window. Yes, that loud and all night. We stayed in the 1 bedroom suite which was setup nicely but the resting chair and sofa were as hard as a stiff board. Extremely uncomfortable. There is a sign in the breakfast area that talks about the Hotel remodeling and making changes but none were implemented while we were there. The pool is kid size and looks out to the street. The Jacuzzi near it did not work. There was one female employee at the front desk, very sweet but also very over whelmed. On the flip side, chocolate chip cookies 24/7. Good luck : )
Comment from Hotel Management
Aug 7, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean comfy hotel in St. Augustine

Posted Jul 28, 2014
Clean room wifi didn't work a/c wouldn't get cold. Other than that good place to stay.
Comment from Hotel Management
Aug 4, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean comfy hotel. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa fl

Posted Jul 22, 2014
Good place to stay. Very close to good areas in St Augustine.
Comment from Hotel Management
Jul 25, 2014
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
Comment from Hotel Management
Jul 24, 2014
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, florida

One of the best choices to stay.....

Posted Jul 17, 2014
Pros: Location to Old Town and having Trolly available to get around. Did not have to use car or pay for parking.
Cons: More hot water available for shaving, micro in room not plugged in....
Location: Always use Trolly system and one can see all as well as get great history background from drivers....
Was very happy with my choice of location for stay. The front desk staff were extremely friendly and knowledgeable of the St. Augustine area. Gave us lots of good suggestions as to getting around and seeing the area. The breakfast staff really knew how to keep all dishes filled and ready for guests. The man in charge on Tuesday morning was a delight and extremely efficient. Everything fresh and tasty. Our room was fine and when we found anything not working we advised the front desk and was promptly corrected. Would come back again for another stay and recommend to all our friends.
Comment from Hotel Management
Jul 21, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location & staff. We look forward to your next stay.
Comment from Hotel Management
Jul 21, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast, & staff . We look forward to your next stay.
3 out of 5
by A verified traveler

REview

Posted Jul 14, 2014
Pros: Convenience
Cons: HOt water
Water took 4-5 minutes to warm up to tepid and more time to get remotely hot. Floor (carpeting) felt soggy. Sheets were crisp, but not sure about cleanliness of comforter. No dust or cobwebs noted. Staff was kind and helpful and breakfast was fine.
Comment from Hotel Management
Jul 22, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Jay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice cozy comfortable

Posted Jul 12, 2014
Nice beds....hot breakfast ....staff extra nice and trustworthy
Comment from Hotel Management
Jul 17, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast, bed & staff extra nice and trustworthy. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Nice hotel. Close to downtown.

Posted Jul 9, 2014
We love St. Augustine. And went up last minute. This hotel was clean and the staff was really friendly. Would go there again.
Comment from Hotel Management
Jul 14, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean hotel & friendly staff . We look forward to your next stay.
Comment from Hotel Management
Jul 14, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean hotel & friendly staff . We look forward to your next stay.
Comment from Hotel Management
Jul 14, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean hotel & friendly staff . We look forward to your next stay.
Comment from Hotel Management
Jul 11, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed friendly staff & clean hotel. We look forward to your next stay.
Comment from Hotel Management
Jul 11, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean hotel & friendly staff. We look forward to your next stay.
2 out of 5
by A verified traveler

Nice hotel but many things wrong with the room.

Posted Jul 6, 2014
The ac wasn't working correctly. The pillows were as thin as paper. The Internet didn't work, the toilet seat was dirty when we walked in and the mattress felt like something a homeless person would sleep on. They charged way too much on a hotel that was worse than Motel 6. We were very disappointed.
Comment from Hotel Management
Jul 9, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Comment from Hotel Management
Jul 9, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 out of 5
by A verified traveler

A Disappointment

Posted Jul 5, 2014
Pros: The front desk clerks were excellent.
Cons: The entire hotel needs updating.
Location: Not quite walking distance to the sites, restaurants, and shops of downtown St. Augustine.
We are Carlson club members and have enjoyed lovely stays at many Country Inns & Suites across the country and that is why we picked this hotel. Unfortunately, this particular establishment can only be called "tired". It has a worn look and feel. We will stay at other Carlson hotels but we would not return to this one nor would we suggest it to others.
Comment from Hotel Management
Jul 9, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Comment from Hotel Management
Jul 9, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.