Ratings based on 188 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
DisappointingPosted Mar 22, 2015
Pros: The area around the condo.
Cons: The total upkeep of the unit.
We expected a lot more from the condo. There was no tv for the bedroom, the vent in the bathroom was not working, the garbage disposal didn't work either. There was no housekeeping service and we didn't have enough towels to last us during our four day stay. Maybe we just got a bad condo!
by A verified traveler from Mn
Spacious condo that needed maintence and updating.Posted Mar 9, 2015
Pros: Location and security.
Cons: Customer service.
Location: Great golf and close to all of the St. Augustine's activities.
Great location and amenities but the worse staff responsiveness I have ever experienced. It took us 3 days to obtain bath towels. We left voice mail and email messages plus spoked to a representative with no response.
for Everyoneby A verified traveler from Fort Lauderdale, FL
Nice condo style hotelPosted Mar 5, 2015
We really enjoyed our stay for our getaway from South Florida. The room was beautiful with a view to the spa pool. I liked the full kitchen. The only thing I didn't like was that you had to pick up keys at a different facility, and that there was no cleaning service, or items to start the trip. I wanted to take a shower and realized that I wasn't able to do so until I made a trip to the drug store nearby to get shampoo etc. Had I known that in advance it would have different. Overall it was a very clean, beautiful place to stay, and I would definitely recommend it to friends.
for Couplesby Clay from Montgomery, TX
Daytona 500 get a wayPosted Feb 26, 2015 on Hotels
Overall, the area, complex and room were very nice with the exception that our sheets were dirty. I did not like that there was not a "front desk" so to speak on site.
for Couplesby Chris from Spokane WA.
Our St Augistine NightmarePosted Feb 12, 2015 on Hotels
Carpet in the condo had numerous stains and was dirty on top of that. There were absolutely no "day or two" worth of staples as they stated in the kitchen. Towels were old and worn out TV's were awful and the bedroom TV didn't work at all no DVD player (in a condo this seemed odd) all in all not a good stay. Good thing we only slept there (sometimes) won't every use Hotels.com again
by A verified traveler from Charlotte, NC
HorriblePosted Jan 11, 2015
Location: beach not too far away
There is no front desk or anyone on staff at this condo. Key pick-up was at a lock-box about 2 miles away. Our key did not work. We called the phone number provided, but no one returned our calls or emails. It was not worth it.
by A verified traveler from ind
No personnel customer servicePosted Jan 11, 2015
Wanted to extend room for more days. No one from office called us back. You're pretty much on your own.
for Everyoneby A verified traveler from Florence, SC
Christmas tripPosted Jan 5, 2015
Location: Would love to be closer to the beach, but if not this place had a BEAUTIFUL pool!!!!!
The Laterra Condominium was perfect for us. It was so beautiful!!!! We really enjoyed the fact that we were able to take our pup with us. The pool, the grounds everything about this place was just perfect for us!!!!
for Everyoneby A verified traveler
Posted Jan 3, 2015
One of the best places to stay in St. Augustine. Its close enough to everything.
by A verified traveler from miami fl.
No recommend this AptPosted Jan 3, 2015
Really, Really bad services and maintenance, dirty carpet, ants