Outdoor pool

Reviews of Quality Inn Elkton - St. Augustine South

2.5 out of 5
Quality Inn Elkton - St. Augustine South
2625 State Road 207, Elkton, FL

Reviews

6.4
Rating 10 - Excellent. 148 out of 728 reviews" "
Rating 8 - Good. 180 out of 728 reviews" "
Rating 6 - Okay. 150 out of 728 reviews" "
Rating 4 - Poor. 104 out of 728 reviews" "
Rating 2 - Terrible. 146 out of 728 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate
Stayed 1 night in Mar 2024

4/10 Poor

Hannah

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was mold on the bathroom ceiling, no shower curtain, and the floor was very dirty.
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Hello Hannah,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your concerns will be brought to the attention of our housekeeping team to ensure that proper measures are taken moving forward. Thank you for sharing your thoughts with us.

8/10 Good

Joaquim

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. One side of the building is quite noisy, next to I 95
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Hello Joaquim,We regret to hear about the noise issue you encountered during your stay. Guest feedback is valuable, and we will share your comments with the team for future improvements. We hope overall you enjoyed the good price and convenient location.

4/10 Poor

Luciano

Traveled with group
Liked: Staff & service
Bath towel were a a piece of trap and mold
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Luciano, We apologize for the inconvenience you experienced with the bath towels. We appreciate your feedback and will address this matter with our housekeeping team to ensure we maintain our high standards of cleanliness. Thank you for bringing this to our attention.

2/10 Terrible

Anthony

Sticky floors and room covered with rust
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Anthony,We appreciate your feedback and apologize for any inconvenience you experienced. We value your comments and will address these concerns with the appropriate team members. Please feel free to contact our management team to discuss your stay in further detail.

10/10 Excellent

carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main roads
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello carlos,We appreciate your feedback on our convenient location close to main roads. Should you choose to stay with us again, we hope you enjoy further aspects of our hotel.

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here all the time. It’s convenient and affordable. Near a lot.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Rosemary,We're delighted to hear you've enjoyed our convenient location and affordable prices during your repeated stays with us. Being close to many attractions is one of the highlights of our hotel! We appreciate your loyalty and look forward to welcoming you back in the future.

4/10 Poor

Robert, New York

Disliked: Cleanliness, property conditions & facilities
It is deteriorating physically
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Robert, We regret to hear of your perception and thank you for taking the time to share your feedback. We strive to continuously improve our property to enhance our guests' experiences. Please feel free to reach out to management directly for any further concerns you may have. Your input is valuable to us as we work towards providing exceptional accommodations.

2/10 Terrible

Mandy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so disgusting we couldn’t even stay there. We came down for bike week and got this place for 1 night.. nothing was cleaned. There were stains all over the sheets and duct tape around the dividing door to the next room. My husband went to shower and just from him walking barefoot from the room to the bathroom his feet were full of dirt. We packed all our stuff up and left right away. Later that evening all the locals were telling us that place was so dirty,they have drug addicts and prostitution in there all the time. Do NOT go here.
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Mandy, We apologize for any inconvenience you experienced during your stay. Our top priority is the comfort and safety of all our guests. We encourage you to reach out to our management team directly to address any concerns. Thank you for sharing your feedback with us.

4/10 Poor

Hector

Traveled with partner
Disliked: Cleanliness, amenities
Dirty floors and furniture, sink in bathroom was plugged up. No hot water
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Hector, We appreciate your feedback and apologize for any inconvenience during your stay. Your comments have been shared with the relevant teams for review and improvement. If you have any further concerns, please don't hesitate to reach out to our management team for further assistance.

2/10 Terrible

deborah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the first time that i actually gave a hotel a terrible review on all counts, the worse was that it was just really filthy,then no hot water in any room,was just terrible dont waste the money
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello deborah, We regret to hear about your experience at our hotel and apologize for any inconveniences you encountered. Your feedback is valuable to us as we strive to improve our services. We recommend reaching out to our management team to address your concerns directly. Thank you for sharing your thoughts with us.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and price for my needs
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Gregory,We appreciate your feedback regarding the convenience and pricing during your stay. Should you have further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 Good

Cindy, Darien Center

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
the floor was filthy. White socks turned black just walking to the door. Air conditioner is not working. No towels delivered the next day
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello Cindy, We apologize for the inconvenience you experienced during your stay. We value your feedback and will address your concerns with our team to prevent similar occurrences in the future. Should you wish to discuss your stay further, please feel free to contact our management directly.

2/10 Terrible

RICHARD

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty, water not warm in shower, mildew & dirt all over. Front desk lady was nice but that place is a $49 night max where you would expect all we received above.
Response from Manager on Mar 3, 2024
Hello RICHARD,We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for review and improvement. Thank you for recognizing the efforts of our front desk staff. We hope you will consider staying with us again in the future.

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book- friendly desk person!
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Candy,We are pleased to hear that you found our booking process easy and that you had a positive interaction with our front desk staff. Your feedback is valuable to us, and we hope you enjoyed your stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Higinio

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Higinio,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

4/10 Poor

tara

Disliked: Cleanliness, property conditions & facilities
Would not recommend
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello tara, We appreciate your feedback and regret to hear about your experience. We take all comments seriously and will forward them to improve our services. Thank you for sharing your thoughts with us.

6/10 Okay

Ginger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Ginger, We appreciate you choosing our hotel for your stay. Should you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value all guest feedback and strive to continually improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Rosemary

Traveled with partner
Liked: Staff & service, property conditions & facilities
I love staying here. Always a great price and comfortable and quiet. Friendly staff
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Rosemary,Thank you for your kind words! We're thrilled to hear that you've had consistently positive experiences at our hotel, including our affordable rates and peaceful ambiance. Our staff takes pride in providing a friendly and welcoming environment for our guests. We appreciate your loyalty and hope to welcome you back again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Anthony,Thank you for your positive feedback! We are delighted to hear that you had a good experience during your stay with us. We strive to provide exceptional service to all our guests and we are glad that we met your expectations. We appreciate your patronage and look forward to welcoming you back in the future.

2/10 Terrible

Linda

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Linda, We apologize for falling short of your expectations during your stay. Please contact us directly so we can address any concerns you may have. We value your feedback and aim to improve our services for all guests.

8/10 Good

Ronnie

Traveled with partner
Liked: Property conditions & facilities
It was close to restaurant which was on site & incredibly good food, room was very clean, air conditioner was in great shape, staff came around daily to ask if we needed anything👍
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Ronnie, Thank you for your feedback! We're thrilled to hear that you enjoyed the convenient location and delicious food at our on-site restaurant. We pride ourselves on maintaining clean rooms and ensuring that our guests' comfort is a top priority. It's great to know that our staff consistently checked in with you throughout your stay. We appreciate your kind words!

10/10 Excellent

Rosemary

Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Rosemary,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your business and hope to welcome you back again in the future.

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Rosemary, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello John,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly. We value your opinion and hope to welcome you back in the future.

10/10 Excellent

Jay

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Jay,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a great experience with us. If you have any additional feedback or if there is anything else we can do to assist you, please do not hesitate to reach out. We hope to welcome you back in the future.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Rosemary,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! Our team strives to provide exceptional service, and we are delighted to know that we were able to meet your expectations. We hope to welcome you back soon for another fantastic stay with us.

2/10 Terrible

T

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just needed a quick place to stop as our halfway point. The room was filthy. Stains on the bedding, cobwebs on the ceiling, empty food container behind TV, paper thin walls, bugs on the counters, strange smell in the bathroom,.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello T, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness
The bathroom and room are dirty.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Elizabeth,We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team strives to maintain high cleanliness standards and we will address this matter with them directly. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.

6/10 Okay

Rahul

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Rahul, We value your stay with us, and we appreciate you taking the time to rate your experience. If you have any additional feedback or concerns about your recent visit, please feel free to contact our hotel directly. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is too old , needs a lot of maintenance ( bathroom the worst part).
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Ricardo,Thank you for sharing your feedback regarding our hotel. We appreciate your insights and will take your comments into consideration as we continuously improve our property. If you have any further concerns or suggestions, please don't hesitate to reach out to our management team.

2/10 Terrible

Yoidy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We were given a smoked in room vs a non smoking room as asked. When i called the front desk they told me they couldnt move me since they were fully booked. i ended up leaving a day early. The smell of nicotine was horrible.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Yoidy,We apologize for any inconvenience you experienced during your stay. We understand the importance of a clean and comfortable room for our guests and are sorry that we fell short on this occasion. We appreciate your feedback and will definitely address this issue with our team to ensure it doesn't happen again in the future. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience.

2/10 Terrible

Astrid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel needs an update due to looks to old and the same time looks no clean specially the bathroom. The towels are very small for an adult. The water pressure at the shower is low. The staff is not helpful at all. Very disappointed with hotel chain. (Quality Inn)
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Astrid,Thank you for sharing your feedback with us. We apologize if the appearance of our hotel did not meet your expectations. We appreciate your comment regarding the cleanliness, and we will address this with our housekeeping team. Our towel size is standard, but we understand the importance of providing comfort, and we will take your suggestion into consideration. We are sorry for any inconvenience caused by the water pressure in the shower. We strive to provide excellent service, and we regret if our staff's assistance fell short. We value your input and will use it to improve our guest experience.

2/10 Terrible

Anghie

I went to the Hotel and they didn’t have a room for me . I had to spent the night in my car with my little daughter because all the hotels around were sold out!!! Also Expedia did not get my money back for a service they did not give to me 😩
Stayed 1 night in Nov 2023
Response from Manager on Dec 30, 2023
Hello Anghie,We apologize for any inconvenience you may have experienced during your stay. We understand that not having a room available can be frustrating, especially when traveling with a child. We recommend reaching out to our management team directly to address this issue further. As for the refund, please contact Expedia as they handle all financial matters regarding reservations.

8/10 Good

Betty

Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Betty,Thank you for choosing our hotel for your stay. We value your opinion and would love to hear any feedback you may have to improve our services. Please feel free to reach out to us directly with any comments or suggestions. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Kevin, Miami

Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Kevin,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address any concerns you may have had. We value your feedback and strive to provide the best possible experience for our guests.

4/10 Poor

Cleide

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the room is dirty, there was a lot of dust, the light, the bathroom had a crust of dirt in the corner, the sink has a horrible smell, the floor is so dirty that my daughter walked in her socks and they got black with dirt, we saw her using the microwave, it's very uncleaned and the So, do you think the coffee maker is cleaner in the trash than the one in the hotel for our use?
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Cleide, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the cleanliness issues you experienced in your room. We encourage guests to report any concerns during their stay so that we can address them immediately. Please be assured that we have shared your comments with our housekeeping team to ensure that this does not happen in the future. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Jacob,We are thrilled to hear that you had an excellent experience during your stay with us! Our team works hard to ensure that our guests have a comfortable and enjoyable stay. Should you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
I got there, checked in fine, got my keys. I went onto the room, the microwave was dirty, the floors was dirty, like completely black dirt. I told front desk, they said they’ll take care of it, but they really didn’t seem concerned about my complaints
Stayed 3 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jamie, Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the cleanliness issues in your room. Our team does strive to address such concerns promptly, and we regret if it seemed otherwise during your stay. Your feedback will be shared with the relevant departments to ensure that our standards are maintained. We appreciate your understanding and hope to have another opportunity to provide you with a more satisfying stay in the future.

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Rooms were not as advertised. She’s were stained and light fixtures rusted. Definitely not the pictures on the website.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Gary, Thank you for sharing your feedback regarding your recent stay with us. We are sorry to hear that the condition of the room did not meet your expectations. We strive to provide accurate representations of our accommodations online and apologize for any inconsistencies you experienced. We appreciate your valuable input and will address this with the appropriate team for further improvement.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, room comfort
Beds were so hard you couldn’t sleep, room smelled very bad when u walked in and the fridge wasn’t working
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Rebecca, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for future guests. Please feel free to reach out to our management team for further assistance.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service
Good experience. Me and wife like it .
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Ivan,Thank you for choosing our hotel for your stay! We're glad to hear that you and your wife had a good experience with us. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon!

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSSED OUT
Room needed painting the toilet would not flush paper down it was a dirty looking facility actually I was shocked it was on Hotels.com’s web site. I would imagine the photos were takes 1970 nasty. Er6 disappointed!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Larry, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your insights and will address your concerns for improvement purposes. Our team is committed to providing a satisfactory experience and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service
Was a little dirty. Microwave was filthy.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Rosemary, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We strive to maintain high cleanliness standards and will ensure our housekeeping team addresses this matter promptly.

8/10 Good

Vivian, Homestead

Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Vivian,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are delighted to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Floors and walls very dirty. Sheets had stains on them. Mold in bathroom. Spiders and other bugs were on the ceiling. The property is old so some of this is expected but clearly the cleaning was lackluster or nonexistent.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Daniel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Joy

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Joy,I'm sorry to hear that your experience at our hotel was not as expected. We value the opinions of our guests and would appreciate it if you could reach out to us directly with any specific feedback you may have. We strive to provide exceptional service and would like the opportunity to address any issues you encountered.

8/10 Good

ASLIHAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It was not clean. One of the drawer had someone else’s belongings. Comforter was vert dirty. Tissue box was empty. Also saw some crawling creatures on the ground.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 1, 2023
Hello ASLIHAN, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your observation and assure you that we take cleanliness very seriously. Our housekeeping team will review your comments and take appropriate action. We value your business and hope to have the opportunity to serve you better in the future.

4/10 Poor

ALAIN

Stayed 1 night in Nov 2023
Response from Manager on Dec 11, 2023
Hello ALAIN, Thank you for choosing our hotel for your recent stay. We apologize if there were any issues during your visit. We encourage you to reach out to us directly to provide any specific feedback so that we can address it promptly and improve our services. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Russell

Liked: Cleanliness, staff & service, room comfort
Ok stay
Stayed for one night while in the area. This place was affordable, the room was clean and the bed was comfortable. My only complaint is that the TV didn’t work and the phone is the room also wasn’t working. I guess you get what you pay for.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Russell,Thank you for choosing to stay with us during your visit. We're pleased to hear that you found our hotel to be affordable, clean, and comfortable. We apologize for any inconvenience you experienced with the TV and phone in your room. We strive to ensure all amenities are in working order and will address this issue with our team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.