Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 29, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2014 on Hotels.com
5 out of 5
Recommended
by Francisfrom Miami Florida

GREAT EXPERIENCE

Posted Oct 27, 2014 on Hotels.com
The staff was very friendly. The hotel has a beautiful lake in the back and has surrounding trees that had wildlife. Our room was a smoking room and there was a strong cigarette smell, but it was expected. The furniture does need to be upgraded. We had two queen beds and they were very comfortable. The shower was great, and the water temperature perfect. The breakfast was really good. We made ourselves waffles and they tasted great. Overall we had a really good experience.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2014 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 4, 2014 on Hotels.com
We were disappointed. We always stay at this hotel. We go to St.Augustine about 3 time a year and we always love this hotel. Except this time it was very unclean. The tub was wet. The water backed up when we showered, the knob to the sink came off, and the floor was un vacuumed. I looked closely at it, and it had build up all around the room where the floor met the wall.. I am disappointed. There are many hot hotels around, so we will choose another one next time.
2 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 30, 2014 on Hotels.com
Walls appear to be paper- thin- Could overhear conversations from the next room in the early hours of the night... 1/2 inch gap/seam between door and framework.. Staff was friendly, however. Would not go back.
1 out of 5
by A verified traveler

Not even close to nice

Posted Sep 17, 2014
Pros: NOTHING
Cons: EVERYTHING, SPECIALLY THE CLEANING. THE HUMIDITY INSIDE THE ROOMS.
Location: NO COMMENTS
It has been the worst night me and my family spent ever. My wife has asthma problems and I have allergy problems. We booked a non smoking room, but as soon as we got in to the room, we could not breath. It smelled so bad because of the humidity and dust in the room that my wife was not able to breath and I have two kids, and my youngest is only 4 months old. If my wife could not breath, what do you guys think about my baby? Honestly, that was disgusting and there was no more rooms available near to this hotel, so the solution was they gave me an available smoking room, I did not have another option to stay in that room with my family, and I only got a fan and a odor sprayer to solve the problem. Also, when I talked to the person on front desk to complain and get may money back to try to get another hotel, the answer was: you did not book the room directly with the hotel, so you have to call expedia (which was the website I used to book the room) and get the money from them. That was at midnight. Who was going to solve the problem at that time? NOBODY. I hope anyone can read this opinion and don't think about staying in that hotel QUALITY INN OUTLET MALL IN SAINT AUGUSTINE FLORIDA
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 16, 2014 on Hotels.com