Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Not even close to nice

Posted Sep 17, 2014
Pros: NOTHING
Cons: EVERYTHING, SPECIALLY THE CLEANING. THE HUMIDITY INSIDE THE ROOMS.
Location: NO COMMENTS
It has been the worst night me and my family spent ever. My wife has asthma problems and I have allergy problems. We booked a non smoking room, but as soon as we got in to the room, we could not breath. It smelled so bad because of the humidity and dust in the room that my wife was not able to breath and I have two kids, and my youngest is only 4 months old. If my wife could not breath, what do you guys think about my baby? Honestly, that was disgusting and there was no more rooms available near to this hotel, so the solution was they gave me an available smoking room, I did not have another option to stay in that room with my family, and I only got a fan and a odor sprayer to solve the problem. Also, when I talked to the person on front desk to complain and get may money back to try to get another hotel, the answer was: you did not book the room directly with the hotel, so you have to call expedia (which was the website I used to book the room) and get the money from them. That was at midnight. Who was going to solve the problem at that time? NOBODY. I hope anyone can read this opinion and don't think about staying in that hotel QUALITY INN OUTLET MALL IN SAINT AUGUSTINE FLORIDA
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Would stay here again

Posted Jul 28, 2014
Our room had a weird smell when we enetered; but was easily solved with febreeze spray. The lady who checked me in didnt have the best personaility but evetyone else seemed great! Loved that the outlets were literally 2 min away. Breakfast not that great but with other surrounding spots easy to grab and go. 15 minutes from the historic downtown which wasn't a bad drive at all. Would definitely stay again. Quiet and served it's purpose for what we used it for.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location off 95

Posted Jul 26, 2014
Staff accommodated is with connecting rooms which worked out great traveling with our grandaughter.
3 out of 5
Recommended
for Everyone
by A verified traveler

good for 1 night

Posted Jul 22, 2014
not a bad hotel, but not for a long vacation. Breakfast was ok. Room was not very clean, but still ok.
4 out of 5
Recommended
by A verified traveler

Good Hotel Stay!

Posted Jul 13, 2014 on Hotels.com
The price of the hotel rooms were to high because of the 4th of July weekend.
4 out of 5
Recommended
by A verified traveler

Good Hotel Stay!

Posted Jul 13, 2014 on Hotels.com
The price of the rooms were too high because of the 4th of July weekend!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Nice hotel close to I 95

Posted Jul 7, 2014
My wife, my two daughter and I stay at this Saint Augustine hotel for the 4 of July celebrations. It was ok, very friendly staffs and a clean room. We for sure will stay again.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted May 28, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
4 out of 5
by charlie

Overpriced

Posted May 27, 2014
Noisy, disgusting low quality choice breakfast, expensive, very poor value for money