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Reviews of World Golf Village Renaissance St. Augustine Resort

4 out of 5
World Golf Village Renaissance St. Augustine Resort
500 S Legacy Trail, St. Augustine, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 572 out of 1002 reviews" "
Rating 8 - Good. 201 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MYRAGRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and romantic!! We have been there a couple of times before and enjoyed it so much!!!
Stayed 1 night in Apr 2024
Response from Jay on Apr 18, 2024
Thanks for your survey.

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the golf courses we wanted to golf. Staff was very friendly and accommodating
Stayed 6 nights in Apr 2024
Response from Jay on Apr 16, 2024
Thanks for your survey.

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and excellent service from everyone there! Special mention for Ally at the front desk for being warm, welcoming and informative! The man at the coffee shop on 4/7 at 10:00 am was wonderful as well (forgot name) as well as the sweet housekeeper (room 414) who followed us out with an item we forgot! So thoughtful!!!
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear kathleen, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Stephen Boudreau, GM

10/10 Excellent

Kijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Kijan, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Stephen Boudreau, GM

4/10 Poor

Ralph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms look abandoned, unclean. Not modern looking. Looks and feels old and smells musty. Need to remove rugs in room.. Disappointed in our stay and left one day sooner. Animal friendly should not be mixed with no pet allowed service.
Stayed 2 nights in Mar 2024
Response from GM on Apr 8, 2024
Dear Ralph, We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us. Sincerely, Stephen Boudreau, GM

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our March 2024 stay. We were greeted by staff as soon as we walked in. The room was nice. The property is conveniently located 1 exit away from the outlet mall in St Augustine. As other reviewers have stated the breakfast buffet is good.
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Yvette, We are thrilled to hear that you had a wonderful time during your recent stay with us! Your patronage means the world to us, and we are grateful for your thoughtful and kind review. Your positive feedback not only boosts the morale of our staff but also assists other travelers in making informed decisions about staying with us. We sincerely hope to have the pleasure of welcoming you back soon for another enjoyable stay. Best, Stephen Boudreau, GM

10/10 Excellent

Dawn, Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were great and the staff was awesome.
Stayed 3 nights in Mar 2024
Response from Jay on Apr 2, 2024
Thank you for your survey.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Room decor and furnishings are outdated but clean. Pool area and restaurant are very nice w many games to play…corn hole, pool table, giant connect four.
Stayed 2 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Keri, Thank you for sharing your kind review with us and other travelers. I'm glad you enjoyed our ample amenities. Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Stephen Boudreau, GM

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly , great customer service.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Donna, Friendly. Clean. Great. If our guests used only three words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Stephen Boudreau, GM

8/10 Good

Roc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times, always nice
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Roc, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Stephen Boudreau, GM

10/10 Excellent

Sabita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and nice!
Stayed 1 night in Mar 2024
Response from Jay on Mar 28, 2024
Thanks for your survey.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok ....
Stayed 3 nights in Mar 2024
Response from GM on Mar 19, 2024
Dear Michael, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again. Sincerely, Stephen Boudreau, GM

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear john, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Stephen Boudreau, GM

10/10 Excellent

George, Mcconnells

Liked: Cleanliness, staff & service, property conditions & facilities
Very top notch place and a great price
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear George, Thank you for taking the time to share your positive review. We are thrilled you had a top-notch experience with us. It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area. Best, Stephen Boudreau GM

10/10 Excellent

Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay location, facilities, options to park, clean rooms, courtyards. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Al, It's great to hear that your experience with us was wonderful and that you would consider staying with us again! Please know that I will share your kind feedback with the entire staff, as they all work hard to ensure that our guests feel comfortable. Thank you for your patronage, and we hope to welcome you back soon. Best, Stephen Boudreau GM

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HVAC is not well in the rooms
Stayed 3 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Mark, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Stephen Boudreau GM

6/10 Okay

George w, null

Liked: Cleanliness, staff & service, property conditions & facilities
Play golf at The King & Bear and came back to visit the World Golf Hall of Fame….and then found out it has been moved to Pinehurst. We booked this hotel to be near the Hall of Fame. The Expedia website list the Hall of Fame as a 7 min walk. Would have preferred to be in Downtown St Augustine…..very misleading . Marriott should change this
Stayed 1 night in Feb 2024
Response from Jay on Feb 27, 2024
Thanks for your survey.

10/10 Excellent

Jimmy

Traveled with family
Liked: Amenities
Great place and comfortable
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Jimmy, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided comfortable accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Stephen Boudreau GM

10/10 Excellent

orla

Liked: Cleanliness, staff & service
Bathroom is dated but spacious as is the room
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear orla, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we would love to serve you again soon. Best, Stephen Boudreau GM

10/10 Excellent

Rafael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, per friendly.
Stayed 2 nights in Dec 2023
Response from Jay on Feb 1, 2024
Thanks for your survey.

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Jay on Mar 20, 2024
Thank you for your survey.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel several times. The food is excellent, rooms are spacious and immaculate, staff is welcoming and accommodating, and the entire World Golf Village area is beautiful! Golfer and traveler's jewel in St. Augustine!
Stayed 1 night in Jan 2024
Response from Jay on Jan 31, 2024
Thank you for your survey. I'm thrilled you enjoyed your stay with us.

4/10 Poor

Brittany

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Tiniest beds we’ve ever slept in while visiting at a resort. Not very clean or up to date.
Stayed 1 night in Dec 2023
Response from Jay on Jan 26, 2024
Thanks for your survey.

10/10 Excellent

Karelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jay on Jan 23, 2024
Thanks for your survey.

10/10 Excellent

Natalie

Stayed 1 night in Jan 2024
Response from Jay on Jan 19, 2024
Thanks for your survey.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Jay on Jan 9, 2024
Thanks for your survey.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and front desk people were friendly. Only issue, when I booked it said $10/ day for parking but I got charge $12/day. I don’t know if there parking fee just went up. But the hotel is 25 minutes from down town st Augustine. A lot of other hotels in that area offer free parking.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Linda,We try to be as transparent as possible regarding our parking fee amount, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. Thank you for acknowledging the friendly service you received and we look forward to your return.Sincerely,Stephen BoudreauGeneral Manager

6/10 Okay

JASON

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on Jan 9, 2024
Thanks for your survey.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jay on Jan 9, 2024
Thanks for your survey.

10/10 Excellent

Monica, Hialeah Gardens

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on Jan 9, 2024
Thanks for your survey.

10/10 Excellent

Lena

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank you to Aby from the reception abd also to the maintenance gay.Thank you sooo muuuch
Stayed 4 nights in Dec 2023
Response from Jay on Jan 4, 2024
Thank you for your survey.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jay on Jan 5, 2024
Thank you for your survey.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The bartender Robin was very professional and took care of us.
Stayed 3 nights in Dec 2023
Response from Jay on Jan 4, 2024
Thank you for your survey.

8/10 Good

George

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jay on Jan 4, 2024
Thank you for your survey.

2/10 Terrible

Abigail

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By the outside looks nice but the rooms are old and dirty and they need to work more in the presentation they were on time for cleaning but the hotel needs maintenance the experience was horrible since there was a dog next to the room barking all day all night until they switch us from room
Stayed 2 nights in Dec 2023
Response from Jay on Jan 9, 2024
Thanks for your survey.

10/10 Excellent

Phillip

Staff is extremely well-trained.
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Dear Phillip, We appreciate your generous rating. It's wonderful to hear that our team was able to make your stay a positive experience. We enjoyed having you as our guest and would love to have you back in the future. Best, Stephen Boudreau GM

10/10 Excellent

Praveen, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on Jan 3, 2024
Thanks for your survey.

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
For the money it appears to need a renovation. carpets were torn and the bathroom was dirty. not impressed. we were really looking forward to staying there. staff was very nice however
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Kathy,I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Stephen BoudreauGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on Jan 3, 2024
Thanks for your survey.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Dear Mark,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Stephen BoudreauGeneral Manager

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from Jay on Jan 3, 2024
Thanks for your survey.

8/10 Good

HOLIKA

Stayed 3 nights in Dec 2023
Response from GM on Jan 31, 2024
Dear HOLIKA, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Stephen Boudreau GM

10/10 Excellent

Amela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on Dec 27, 2023
Thank you for your survey.

10/10 Excellent

Raqui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back. Best Christmas ever. Staff were amazing. The hotel was beautiful.
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Raqui,Thank you for sharing your review and recommendation. We're pleased to hear that our service and accommodations made for an enjoyable stay. We appreciate having you as our guest, and we look forward to your return.Best,Stephen BoudreauGeneral Manager

10/10 Excellent

ken

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on Dec 25, 2023
Thanks for your survey.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night of lights
Christmas trip
Stayed 1 night in Dec 2023
Response from Jay on Dec 25, 2023
Thanks for your survey. The pictures are beautiful.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jay on Dec 25, 2023
Thanks for your survey.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on Dec 19, 2023
Thank you for your survey.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on Dec 19, 2023
Thank you for your survey.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beginning to show its age, but it is still nice and clean. I cannot go on enough about how nice every single person was that I came in contact with… from the check in process, to the concierge recommending a great restaurant, to breakfast the next morning… outstanding personalities and service!! Thank you!
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Dear Chris,Thank you for sharing your valuable feedback with us. We are absolutely thrilled to hear that our staff left a lasting positive impression on you during your stay! Providing exceptional service is at the heart of our mission, and we are delighted to know that we delivered. I look forward to sharing your praise with the entire team and hope you will find a reason to visit again soon.Best,Stephen BoudreauGeneral Manager